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Master of Business
Administration - MBA Semester 3
QM0011 - Principles
and Philosophies of Quality Management
(4 credits)
(Book ID: B1241)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
Q1. Define the term “quality”. Write a note on evolution of Quality.
Answer : In order thoroughly to
examine costs and benefits of schemes aimed at differentiating products and
processes on the basis of quality criteria, it is important to define the
concept of "quality". Following the definition developed by Grunert
and used by Burrell at al. in their report to the EC,7 there are two different
approaches to food quality. The holistic approach refers to quality as
inclusive of all the desirable characteristics that a product is perceived to
have. On the contrary, the excellence approach defines quality only by
examining specific characteristics that make a product of better quality or to
follow higher
Q2. (a) Describe “14 points” of Quality management given by Dr. Edwards
Deming.
Answer : Dr. Edwards Deming emphasized that
the key to quality improvement was in the hands of management. Dr. Deming
demonstrated that most problems are the result of the system and not of
employees. Deming used statistical quality control techniques to identify
special and common cause conditions, in which common cause was the result of
systematic variability, while special cause was erratic and unpredictable.
Deming described the seven deadly diseases of the workplace and fourteen points
for management.
(b)
Explain Seven Deadly Diseases in an organisation as per Deming.
Answer : William Edwards Deming (October 14, 1900 – December 20, 1993) was
an American statistician, professor, author, lecturer and consultant. He is
perhaps best known for the "Plan-Do-Check-Act" cycle popularly named
after him. In Japan, from 1950 onwards, he taught top management how to improve
design (and thus service), product quality, testing, and sales (the last
through global markets)[1] through various methods, including the application
of statistical methods.
Q3. Write a note on the following:
(a) Control charts and
Answer : Control charts, also
known as Stewart charts or process-behaviour charts, in statistical process
control are tools used to determine if a manufacturing or business process is
in a state of statistical control.
Chart details
(b) Cause and effect diagram
Answer : Discover underlying causes
The Cause & Effect (CE) diagram,
Q4. Describe the Philip Crosby’s “four absolutes of Quality”
Answer : Quality Guru Philip Crosby has
developed 14 steps for an organization to follow in building an effective quality
program:
1. Management is committed to quality
– and this is clear to all: Clarify where management stands on quality. It is
necessary to
Q5. What is meant by Quality Circle? What are the significant
characteristics and features of Quality circle?
Answer
: A quality circle is a volunteer group composed of workers (or even students),
usually
under the leadership of their supervisor (or an elected team leader), who are
trained to identify, analyze and solve work-related problems
6. Describe the contribution of Genichi Taguchi towards Quality
management.
Answer : Gnocchi Taguchi was an
engineer and statistician.From the 1950s onwards, Taguchi developed a
methodology for applying statistics to improve the quality of manufactured
goods. Taguchi methods have been controversial among some conventional Western
statisticians,but others have accepted many of the concepts introduced by him
as valid extensions to the body of knowledge.
Master of Business
Administration - MBA Semester 3
QM0011 - Principles
and Philosophies of Quality Management
(4 credits)
(Book ID: B1241)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Describe the concept of “poka-yoke”.
Answer : Poke-yoke [poke joke] is a Japanese
term that means "fail-sating" or "mistake-proofing". The
concept was formalised, and the term adopted, by Shigeo Shingo as part of the
Toyota Production System. Poke-yoke (Pooh
Q2. Describe the eight pillars of Total Productive Maintenance.
Answer : Total
Productive Maintenance
A set of techniques originally pioneered by
Mr. DENSO in the Toyota Group in Japan. TPM is to "Optimize the
effectiveness of manufacturing equipment and tooling"
TPM
is based on eight Pillars, they are:
1. Focused
Equipment &
Q3. Explain briefly the ‘5S’ principles.
Answer : 5S
Principles
“5S
in Plain English”
The
Endless Mess Cycle
We decided not to bother you with the
Japanese terms. Do we detect a sigh of relief? After all there are plenty of
good old fashioned English words we can use to get the job done. Forcing you to
learn a bunch of new Japanese ones, is
Q4. What is meant by PDCA Cycle? Explain its importance.
Answer : : From problem-faced to
problem-solved
The PDCA Cycle is a checklist of the four stages which you must go
through to get from `problem-faced' to `problem solved'. The four
Q5. What is meant by “Design of experiments”? What are the salient
features of Design of experiments?
Answer : What is Experimental Design?
In experimentation we attempt to
monitor the effects of certain inputs or material on the subject matter, of
interest. The inputs could be different hedgerow leguminous plants planted
under identical conditions, while the effects to be
Q6. What is meant by Six Sigma? What are the steps in implementing Six
Sigma?
Answer : Six Sigma at many organizations simply
means a measure of quality that strives for near perfection. Six Sigma is a
disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest
specification limit) in any process – from manufacturing to transactional and
from product to service.
The statistical representation of Six
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call us at :- 08263069601
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