Wednesday, March 4, 2015

SUBJECT:- Operation Management


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INDIAN SCHOOL OF BUSINESS
MANAGEMENT & ADMINISTRATION

AN ISO 9001 : 2008 CERTIFIED INSTITUTION


SUBJECT:- Operation Management

MARKS :80


Course : BMS (Bachelors In Management Studies)                          

Answer the question in one line.



Q1. Ahmet Uslu makes wooden boxes in which to ship motorcycles. Ahmet and his three employees invest 40 hours per day making the 120 boxes. a. What is their productivity? b. Ahmet and his employees have discussed redesigning the process to improve efficiency. If they can increase the rate to 125 per day, what would be their new productivity? c. What would be their increase in productivity? (10 marks)

Answer :

Q2. Magusa Metal Works produces cast bronze valves on an assembly line. On a recent day, 160 valves were produced during an 8-hour shift. Calculate the
productivity of the line. (10 marks)
Answer :

Q3. Kleen Karpet cleaned 65 rugs in April, consuming the following resources: Labour: 520 hours at 13 MU/hour Solvent: 110 litres at 5 MU/litre Machine Rental: 20 days at 50 MU/day a. What is the labour productivity? b. What is the multifactor productivity? (10 marks)
Answer :


Q4. Ilhan Dalci is president of Ilhandir Manufacturing, a producer of Go-Kart Tires. Dalci makes 1000 tires per tires per day with the following resources:
Labour: 400 hours at 12.50 MU/hr Raw Material: 20 000 kgs/day at 1MU/kg Energy: 5 000 MU/day Capital: 10 000 MU/day a. What is the labour productivity for these tires at Ilhandir Manufacturing? b. What is the multifactor productivity for these tires at Ilhandir Manufacturing? c. What is the percent change in multifactor productivity if Ilhandir can reduce energy bill by 1000 MU without cutting production or changing any other inputs? (10 marks)
Answer :

Q5. Describe briefly the steps to develop a forecasting system. (10 marks)
Answer :

Q6. Describe briefly the “Delphi Method”. (10 marks)
Answer :

Q7. What is production/operations? (10 marks)
Answer :

Q8. What factors distinguish between production and service operations?
Answer :



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Monday, March 2, 2015

OM0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

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DRIVE
WINTER 2014
PROGRAM
MBADS (SEM 3/SEM 5)
MBAFLEX/ MBA (SEM 3)
PGDOMN (SEM 1)
SUBJECT CODE & NAME
OM 0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT
BK ID - B1935
CREDITS & MARKS - 4 CREDITS & 60 MARKS

Q1. Write short notes on: 10 (2.5 marks each)
·         World class manufacturing concept
·         Job analysis method of improving productivity
·         Siddal’s classification of design approaches
·         Expert opinion poll
Answer: World Class Manufacturing Concept: Have you wondered why all organisations aim for customer satisfaction? Each and every organisation aims to achieve maximum profits. In case of manufacturing organisations, this becomes even more important because they manufacture their products on their own. All manufacturing organisations strive to satisfy their customers in terms of quality,


Q2. Differentiate between infinite and finite loading. Explain sequencing. Mention the rules of sequencing. (Write the differences between finite and infinite loading, Define sequencing, List the rules of sequencing) 3, 2, 5
Answer: Finite loading: It refers to the type of loading in which jobs are allocated among different work centres, based on the capacity of each work centre and on the basis of the time required to perform the jobs individually. Finite loading begins with preparing a list of jobs to be processed at the work centres and with the specified capacities of each work centre. In this way, it involves developing a comprehensive


Q3. Write short notes on: 10 (2.5 marks each)

·         Alfred Weber’s theory on industrial location
·         Relationship between design capacity , system capacity and actual output
·         Aggregate planning process
·         Approaches to updating MRP
Answer: Alfred Weber’s theory of industrial location: Alfred Weber, a German economist, attempted to analyse the factors that influence industrial location. Before Weber, another German economist Launhardt gave the simple principle of industrial location based on minimum transport cost. Weber followed Launhardt's principle in his theory and made it more rigorous and analytical. Ever since then, his


Q4. What is purchasing? Briefly explain the purchasing procedure. (Define purchasing, Write the activities it encompasses, Briefly describe the purchasing procedure) 1, 1, 8
Answer: purchasing: In simple terms, purchasing refers to an act of procuring a product at a specific price. However, this narrow definition of purchasing has widened in the last 70 years. In a broader sense, purchasing is a managerial activity that aims at getting the different departments of an organisation the right materials at the right time in the right quantity from the right source as and when required.

purchasing encompasses:


Q5. Inventory Management at ABC organization

ABC is an organization that procures a product PQ from another organisation. ABC requires 11,000 units of PQ every year. The cost of the product is Rs.5 per unit and its ordering cost is estimated to be Rs.100 per order. The cost of carrying inventory is 25%. The consumption rate of PQ in the organization is uniform. Therefore, ABC needs to spend a huge amount on the procurement of product PQ. The CEO of ABC called the production manager of the organization to discuss whether the manufacturing of the product PQ would be more economical for the organisation.
The production manager conducts a research and identifies equipment that can be used for producing PQ. This equipment can yield 100 units of PQ per day. The cost of producing a single unit of PQ by using the equipment is Rs.3.50 per unit. In addition, the setup cost of equipment and inventory carrying costs are Rs.50 per setup and 25%, respectively. From the preceding data, it is found that the production of product PQ would be more beneficial for ABC. Therefore, ABC has purchased the equipment and has started in - house production of PQ. This has reduced the cost of procuring PQ almost five times.

Question : Calculate the EOQ, Analyse if EOQ has helped ABC in managing inventory. (Calculation of EOQ , Briefly describe situation that led to the use of the EOQ model, Assess the pre EOQ situation to post EOQ situation, Summarise if EOQ has helped ABC) 3, 2, 3, 2

Answer: Answer:

Calculation of EOQ
Economic order quantity (EOQ) is the order quantity of inventory that minimizes the total cost of inventory management.


Q6. Write short notes: 10(2.5 marks each)

·         Plan-Do-Check-Action(PDCA) cycle
·         Quality circles
·         Objectives of JIT
·         Maintenance management system

Answer: Plan–Do–Check–Action (PDCA) cycle: The PDCA cycle refers to the activities that a company needs to perform in order to inculcate continuous improvement in its operations. The PDCA cycle includes the following:

·         Plan: The managers must evaluate the current process and make plans based on the problems they find in the processes. It is essential to document all current procedures, collect data, and identify problems.
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OM0012 SUPPLY CHAIN MANAGEMENT

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DRIVE: WINTER 2014
PROGRAM: MBADS (SEM 3/SEM 5) MBAFLEX/ MBA (SEM 3) PGDOMN (SEM 1)
SUBJECT CODE & NAME: OM0012 SUPPLY CHAIN MANAGEMENT
BK ID: B1542
CREDITS AND MARKS: 4 CREDITS AND 60 MARKS


Q.1: How is supply chain performance improved by expanding the scope of strategic fit? (10 marks)
A. Explanation of the five scopes of strategic fit across a supply chain with suitable examples (2 marks each)
ANS:
Intracompany - intraoperation scope: The minimize local cost view
The intracompany - intraoperation scope is a scope of strategic fit which is limited to one operation in a functional area within a company. An independent strategy is created by each operation within each stage of

Q.2: Write short notes on 10 (2.5 marks each)
·         Network optimization model
·         Interactive approach of routing and scheduling in transportation
·         Strategic purchasing
·         Push-pull supply chain
ANS:
Network optimization model:
Network optimization solves for the optimal supply chain network design with the lowest total cost structure given a set of constraints.  Network optimization is typically defined into three segments: Sourcing,

Q.3: What is risk pooling? Why is it important in supply chain management? List the four types of risk pooling. (10 marks)
A. Definition of risk pooling (1 marks)
Importance of risk pooling (1 marks)
Explanation of the 4 types of risk pooling with suitable examples (8 marks)
ANS:
Definition of risk pooling:
Risk pool is a term used in risk management, mostly in insurance companies. Under this system, insurance companies come together to form a pool, which can provide protection to insurance companies against

Q.4: Describe the framework of Supply Chain Quality Management (SCQM) (10 marks)
Description of the framework of Supply Chain Quality Management (SCQM)
ANS:

Framework of Supply Chain Quality Management (SCQM):
The framework allows researchers to determine the impact of SCQM on the competitive edge and performance of the organization. The price, quality, delivery reliability, product improvement and time to market help in identifying the competitive advantage. And the factors like marketing, operational and

Q.5: What are results of bullwhip effect in supply chain management? Which are the ways of reducing the bullwhip effect in supply chain? (10 marks)
A. What are results of bullwhip effect in supply chain management? Which are the ways of reducing the bullwhip effect in supply chain? (2 marks)
B. Description of the methods used to reduce the bullwhip effect in supply chain (8 marks)
ANS:

A. Significant results of bullwhip effect in supply chain management are:
·         Tremendous inefficiencies in the supply chain

Q.6: Write short notes on [10 (each 2 marks)]
·         Distributor integration
·         E-Informing
·         Hedge risk mitigation strategy for controllable risks
·         Framework for IT integrated SCM
ANS:

·         Distributor integration:
Distributors provide vital market information and hence they are considered as the important link in any firm's supply channel. Distributors usually have information about customer requirements and experience

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OM0011- ENTERPRISES RESOURCE PLANNING

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DRIVE
Winter DRIVE 2014
PROGRAM
MBADS (SEM 3/SEM 5)
MBAFLEX/ MBA (SEM 3)
PGDOMN (SEM 1)
SUBJECT CODE & NAME
OM0011- ENTERPRISES RESOURCE PLANNING
Qus:1 Explain the relationship between business functions and business processes in the insurance sector
•                    Explaining the terminologies business function and business processes                        
•                    Explaining the relationship with insurance example      
•                    Drawing the relationship with a diagram
Ans:
Business function and business processes
Business function

business function refers to an activity that an enterprise performs to realise its pre-determined goals and objectives. You can also define a business function as a series of rationally interrelated activities or tasks performed by an


Qus:2  Explain ERP selection process
Ans:    

ERP selection process

Every organisation has different requirements, the process of selecting an ERP system varies across different organisations. However, there are some common steps that are adopted by all organisations while selecting an ERP system. These steps are:
Assessing business requirements: Before selecting an ERP system, an organisation first needs to define its requirements

Qus:3 Earlier payroll systems used the systems which were more than process time sheets, print payroll checks and keep total so f annual wages and deductions. Present day systems used computer-based system that optimises the collection, collation, transfer and presentation of information throughout an organisation. Explain the various Roles of MIS. Explain decision support system and its advantages and disadvantages

•           4 roles of MIS                        
•           Defining decision Support system     
•           Advantages and disadvantages of DSS

Ans.
Various Roles of MIS

The main aim of MIS is to help managers in making complex business decisions easily and efficiently. Besides, MIS helps an organisation in the following ways:

Deal with business complexities: The business environment is changing constantly with continuous advancement in

Ques4. Evaluate the role of vendor evaluation sub-module of the materials management module

•                    Explaining vendor evaluation     

•                    Explaining the role of vendor evaluation sub module

Ans.

Vendor evaluation

Vendor evaluation is a process in which an organisation appraises the potential suppliers of materials by performing measurable assessments. It is one of the most important steps of the purchasing process. This is because,the quality of final output depends on the quality of materials provided by vendors. Therefore, it is essential for an organisation to evaluate its suppliers carefully while taking purchasing decisions.The vendor evaluation module helps an organisation

Que5. Write short notes on
a. Sub-modules of CRM
b. Features of human resource management module

Ans.

3 sub-modules of CRM

These sub-modules are shown in Figure:

Ques6.
a. Explain some of the technologies provided by PeopleSoft Inc.
b. Explain the different modules under MFG/PRO application

Ans.

Technologies provided by PeopleSoft Inc

PeopleSoft Inc. uses new and advanced technologies in its products. Some of these technologies are:
PeopleSoft Self-Service Applications: These Java-based, cross-platform applications help employees, customers, suppliers, and other occasional  
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OM0010 & OPERATIONS MANAGEMENT

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DRIVE
WINTER 2014
PROGRAM
MBADS (SEM 3/SEM 5)
MBAFLEX/ MBA (SEM 3)
PGDOMN (SEM 1)
SEMESTER - III
SUBJECT CODE & NAME
OM0010 & OPERATIONS MANAGEMENT
BK ID - B1934
CREDITS AND MARKS - 4 CREDITS AND 60 MARKS

Q1. Explain any FIVE techniques of operations research. (Describe any FIVE techniques of operations research, with examples, Interpret which is the most effective technique) 7.5, 2.5
Answer: Operations Research Techniques: In the previous sections, you have studied that operations research is used for the optimum utilisation of resources for maximising the profit of an organisation. For this, several tools and techniques have been developed in the field of operations research. These tools and

Q2. Write short notes on: 10(2.5 marks each)
·         Elements of operations management
·         Types of operations strategy
·         Consumer Pricing Expectations Range (CPER)
·         SERVQUAL
Answer: Elements of operations management: You can manage your business operations effectively, only when you are aware of its elements. These are the key elements on which the success or failure of operations management depends. These key elements are as follows:



Q3. Discuss the importance of service processes. What are steps in engineering service processes? (Examine how service processes aid an organization in to meeting customer expectations, Summarize the importance of service processes, List the FOUR steps engineering service processes, Describe each step in brief) 4, 1, 1, 4
Answer: Meaning and Importance of Service Processes: Services include people, technology and processes required to achieve customer satisfaction. Service processes include all those activities that are designed to provide services as per customer satisfaction. Managing service processes is a complex and difficult task. This is due to the fact that service-oriented business deals with intangibles and being


Q4. Write short notes on:  10(2.5 marks each)
·         Least Cost Method (LCM)
·         Objectives of inventory management
·         Limitations of replacement models
·         Factors influencing decision making

Answer: Least Cost Method (LCM): This is one of the most efficient methods as it determines the optimal solution quickly and requires less calculation. This is used to calculate the basic feasible solution of a transportation problem by considering the lowest cost in the matrix. The steps that are required to be adopted while finding a solution using LCM are as

Q5. What is meant by multiple goal programming? Give the steps for solving a goal programming problem using the graphical method of goal programming. (Describe of multiple goal programming, Discuss the two types goal programming with multiple goals, List the steps of solving a goal programming problem using the method of goal programming.) 2, 3, 5

Answer: Goal Programming with Multiple Goals: it is inferred that when it comes to the concept of multiple goal programming, the organisation simultaneously wants to pursue multiple goals. The goal set by a decision-maker may be one sided or two sided. In case of lower limit onesided goal, a lower limit is set, which the decision maker tries not to fall under. Similarly, in case of upper limit one-sided goal, the decision makersets an upper limit, which he/she does not intend to exceed. two-sided goal, the decision


Q6. Write short notes on: 10(2.5 marks each)

·         Convex nature of the objective function
·         Applications of queuing model
·         Various performance measures of sequencing
·         Applications of Markov analysis

Answer: Convex nature of the objective function: A convex optimisation problem refers to a mathematical programming problem where all the constraints that define the problem are convex functions. This implies that all the constraints are of ≤ type and the objective function is required to be
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IB0013 –Export Import management

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DRIVE: WINTER 2014
PROGRAM: MBADS (SEM 3/SEM 5) MBAFLEX/ MBA (SEM 3) PGDIB(SEM 1))
SUBJECT CODE & NAME: IB0013 –Export Import management
BK ID: B 1907
CREDIT & MARKS: 4 CREDITS, 60 MARKS

Q.1: What do you mean by export? How many types of exports are there? Discuss.
Meaning (5 marks)
Types (5 marks)
Ans:
Meaning:
Traditionally, export is the process by which goods, services or knowledge are traded across national and international boundaries. Exporting is merely trading with the only difference that the customer lives in another country. There are visible and invisible exports. The


Q.2: What are the major terms and conditions of an export order?
Export order (10 marks)
Ans:
Export order:
The terms and conditions of an export order would vary from order to order depending on the nature of product, parties involved and so on. The following are the standard clauses of an


Q.3: Discuss the role played by Export Promotion Councils and Commodity boards in supporting Indian exporters. Give examples.
Role of EPC and commodity boards (7 marks)
Examples (3 marks)
Ans:
In India there are seven Boards that have mandate for export promotion and two have mandate for domestic support. These Boards are for the following commodities: Handicrafts, Silk, Coffee, Choir, Rubber, Tea, Tobacco and Spices. These Boards handle the whole range

Q.4: Write short notes on:
(a) Transport risk (5 marks)
(b) Credit risk (5 marks)
Meaning and effect of transport risk
Meaning and effect of credit risk
Ans:
Meaning and effect of transport risk:
This risk occurs where the goods are stolen, pilfered or damaged while in transit. Commercial marine insurance policies will insure the goods against transport risks. These


Q.5: What is the significance of bill of lading for exporter and importer? Explain any 2 types.
Bill of lading (5 marks)
2 types of B/L (5 marks)
Ans:
Bill of lading:
For Exporter
1. It is an acknowledgment from the shipping company that the goods have been received for the purpose of shipment.


Q.6: What are the different types of custom duties levied on imported goods?
Explain the types of custom duties (10 marks)
Ans:
Explain the types of custom duties
Basic custom duty: Duty which is imposed on the value of goods at a specific rate is known as basic custom duty. It is fixed at a specified rate on ad-valorem basis. Ad Valorem duties are based on value and expressed as a percentage of the total value (assessable value = cost + insurance + freight + 1% landing charges). In case of import from some other countries, the rate specified is preferential rate and in general cases it is standard ate.


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IB0012 – Management of Multinational Corporations

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DRIVE: WINTER 2014
PROGRAM: MBADS (SEM 3/SEM 5) MBAFLEX/ MBA (SEM 3) PGDIB (SEM 1)
SUBJECT CODE & NAME: IB0012 – Management of Multinational Corporations
BK ID: B 1906
CREDIT & MARKS: 4 CREDITS, 60 MARKS

Q.1: ‘The eclectic theory is an analytic approach towards understanding foreign direct investment as well as the organizational issues of MNCs pertaining to international production.’ Critically examine this statement.
Discussion on the statement (10 marks)
Ans:
Under FDI an MNC enters a foreign country to produce the same products or provide the same service which are produced or provided in home country. In this way the same



Q.2: What do you understand by global sourcing? What are the different forms of global sourcing? Elucidate.
Meaning of global sourcing (4 marks)
Forms of global sourcing (6 marks)
Ans:
Meaning of global sourcing
procurement strategy in which a business seeks to find the most cost efficient location formanufacturing a product, even if the location is in a foreign country. For example, if a toy

Q.3: Why is a good organizational structure needed? Also discuss the benefits of a good organizational structure.
Need of good organization structure (5 marks)
Benefits (5 marks)
Ans:
Need of good organization structure:
Organization structures are related to setting up of internal authority relationships, responsibility for work performance, communication and control methods. These structures are established to blend the specialized expertise which is needed to facilitate decision

Q.4: How is the performance of employees assessed and appraised in multinational corporations? Explain in brief.
Performance appraisal in MNCs (10 marks)
Ans:
The concept of multi-nationality has a number of dimensions. For some the criterion may be ownership of the organization whereas for others it may be nationalities of the senior management. Some may decide on the basis of multi-country organization structure and operations. MNCs the source of multinational managerial control is technology including


Q.5: What are the main reasons pertaining to the inadequate attention towards issues relating to labour relations in MNCs?
Reasons (10 marks)
Ans:
MNCs use the resources of the host countries in most efficient manner so as to gain the maximum ignoring the wishes of the local politicians. The MNCs no doubt bring capital and


Q.6: Write short notes on:
a. Indian MNCs (5 marks)
b. FDI and MNC (5 marks)
Ans:
a. Role and growth of Indian MNCs with examples
Indian MNCs are small in size. In recent years, due to the policy of economic reforms, Indian Companies are also becoming global. Some of the prominent Indian MNCs are:
i) Tata Steel


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