Dear Students,
Get fully solved assignments by professionals providing since 2012 — trusted by
over 10,000+ students!
100%
plagiarism-free or your money back!
Send
your queries to: help.mbaassignments@gmail.com
( Call/WhatsApp: 08263069601
Fast,
reliable, and guaranteed quality!
Service Operations Management
Jun 2025 Examination
Q1. Service Sector organisations
(for instance: BPO/ Education/ Hospitality) have direct interaction with the
customers wherein they face some typical challenges like understanding their
individual needs from the services which are intangible in nature. The service
providers thus face a lot of similar challenges. Analyze these challenges faced
by service operations managers in the service sector as compared to the manufacturing
sector. (10 Marks)
Q2. Analyze the challenges faced by
service operations managers in the IT sector, especially in the Post-Covid
scenario where work from home has become a new norm; and propose solutions to
these challenges. (10 Marks)
Q3 (A). The Education sector has
seen exponential growth in recent years with multiple Social media platforms
contributing to access to huge amount of educational content sitting in the
confines of one’s home.
Evaluate the impact of technology
on service operations management in the education sector, highlighting methods
and tools available to the various stakeholders in the sector. Cite real
scenario examples as suitable (5 Marks)
Q3 (B). Analyze the importance of
service operations management in ensuring quality service delivery in the
education sector; suggesting different ways to implement quality educational
practices citing some real examples of quality educational practices that you
have come across in recent times (5 Marks)
Dear Students,
Get fully solved assignments by professionals providing since 2012 — trusted by
over 10,000+ students!
100%
plagiarism-free or your money back!
Send
your queries to: help.mbaassignments@gmail.com
( Call/WhatsApp: +918263069601
Fast,
reliable, and guaranteed quality!
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.