MA0039-RETAIL BANKING

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ASSIGNMENT

DRIVE
SPRING 2015
PROGRAM
MBADS – (SEM 3/SEM 5) / MBAFLEX / MBAN2 – (SEM 3)
SUBJECT CODE & NAME
MA0039-RETAIL BANKING
SEMESTER
3
BK ID
B1619
CREDITS
4
MARKS
60


Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

1 Explain the reasons for retail growth- An analysis. Give the advantages of retail banking. Explain the barriers to the development of banking sector in India.
Answer: Reasons for retail growth: It has been a decade-and-a-half since India embarked on an ambitious economic liberalization programme. Over the last five years, many of its benefits have manifested themselves and one of the areas where growth is clearly reflected is retailing.

Primary reasons

2 Write short notes on:

a) Door step Banking
Answer: Over the years, it has been a constant endeavor by Axis Bank to empower customers with self service channels. While the bank has one of the highest networks of ATMs, a best in class mobile banking application and a secure and robust internet banking, we also realize in certain cases of emergency or otherwise you might need services at your Doorstep.


b) Mobile Banking
Answer: Mobile banking is a system that allows customers of a financial institution to conduct a number of financial transactions through a mobile device such as a mobile phone or tablet.

Mobile banking differs from mobile payments, which involve the use of a mobile device to pay for goods or services either at the point of sale or remotely, analogously to the use of a debit or credit card to effect an EFTPOS payment.


3 Explain about the types of customers in retail banking.
Answer:
Loyal Customers
Naturally, we need to be communicating with these customers on a regular basis by telephone, mail, email, etc. These people are the ones who can and should influence our buying and merchandising decisions. Nothing will make a Loyal Customer feel better than soliciting their input and showing them how much you value it. In my mind, you can never do enough for them. Many times, the more you do for them, the more they will

4 Explain about cheque and its features. Explain the aspects on which a banker has to verify.

Answer: Cheque is a very common form of negotiable instrument. If you have a savings bank account or current account in a bank, you can issue a cheque in your own name or in favor of others, thereby directing the bank to pay the specified amount to the person named in the cheque. Therefore, a cheque may be regarded as a bill of exchange; the only difference is that the bank is always the drawee in case of a cheque. The Negotiable Instruments Act, 1881 defines a cheque as a bill of exchange drawn on a specified banker and not


6 Explain on Leveraging Technology. Write about Product and process innovation. Also write down on Technology Vs Global competition.
Answer: Leverage is a very popular business term on the Web. B2B Web sites offer to leverage Web sites, code, interactivity, storage area networks, database technology, and many other things. In the world of finance, leverage is the use of borrowed money to make an investment and the return on an investment.

Product and process innovation: Product innovation is the creation and subsequent introduction of a good or service that is either new, or an
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MA0038 & BANKING OPERATIONS

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ASSIGNMENT

DRIVE
SPRING 2015
PROGRAM
MBADS (SEM 3/SEM 5)MBAFLEX/ MBA (SEM 3)PGDBMN (SEM 1)
SUBJECT CODE & NAME
MA0038 & BANKING OPERATIONS
BK ID
B1616
CREDITS
4
MARKS
60


Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. 1. Banking accepts deposits of money from public for the purpose of lending and investment. Based on this explain the principles of banking and payment system constituent.

Answer:Explanation of principles of banking: The central practice of banking consists of borrowing and lending. As in other businesses, operations must be based on capital, but banks employ comparatively little of their own capital in relation to the total volume of their transactions. Instead banks use the funds obtained through deposits and, as a precaution, maintain capital and reserve accounts to protect against losses on their loans and investments and to provide for unanticipated cash withdrawals. Genuine banks are distinguished from




Q. 2. To reach a destination, a definite plan is required. Business planning creates definite strategies. Give the introduction of business planning and targeting. Write down steps involved in the process of business planning and targeting and explain the planning tools and methods put in analysis.

Answer:A business plan is a formal statement of business goals, reasons they are attainable, and plans for reaching them. It may also contain background information about the organization or team attempting to reach those goals.

Business plans may target changes in perception and branding by the customer, client, taxpayer, or larger community. When the existing business is to



Q. 3. Banks accepts deposits and deposits are repayable to the depositors through the proceeds of investment and loans. You are supposed to explain the need for credit policy with bank rates. Also explain the credit process.

Answer:Explanation of need for credit with bank rates:Controlling credit in the Economy is amongst the most important functions of the Reserve Bank of India. The basic and important needs of Credit Control in the economy are-

·         To encourage the overall growth of the “priority sector” i.e. those sectors of the economy which is recognized by the government as “prioritized” depending upon their economic condition or government interest. These sectors broadly totals to around 15 in number.
·         To keep a check over the



Q. 4. Write short notes on:

a) Interest rate risk:Interest rate risk is the risk that arises for bond owners from fluctuating interest rates. How much interest rate risk a bond has depends on how sensitive its price is to interest rate changes in the market. The sensitivity depends on two things, the bond's time to maturity, and the coupon rate of the bond.The risk that an investment's value will change due to a change in the absolute level of interest rates, in the spread between two rates, in the shape of the yield curve or in any other interest rate relationship. Such changes usually affect securities inversely and can be reduced by diversifying (investing in



b) On-balance sheet adjustment:Traditionally, banks lend to borrowers under tight lending standards, keep loans on their balance sheets and retain credit risk—the risk that borrowers will default (be unable to repay interest and principal as specified in the loan contract). In contrast, securitization enables banks to remove loans from balance sheets and transfer the credit risk associated with those loans.

For example, when a bank has


c) Off-balance sheet adjustment: Off-balance sheet (OBS), or Incognito Leverage, usually means an asset or debt or financing activity not on the company's balance sheet.  Some companies may have significant amounts of off-balance sheet assets and liabilities. For example, financial institutions often offer asset management or brokerage services to their clients. The assets managed or brokered as part of these




Q. 5.What do you understand by forfaiting? Explain on Forfaiting an export finance option. Write the benefits of exporters from forfaiting.
Answer: In trade finance, forfaiting is the financial transaction involving the purchase of receivables from exporters by a forfaiter. The forfaiter takes on all the risks associated with the receivables but earns a margin.[citation needed] The forfaiter may also be immunized from certain risks if the transaction involves payment by negotiable instrument. The forfaiting is a transaction involving the sale of one of the firm's transactions. Factoring is also a financial transaction involving the purchase of financial assets, but factoring


Q. 6. Explain Automated Teller Machine (ATMs), write the benefits of ATM. Explain the benefits of leveraging technology.

Answer:An automated teller machine or automatic teller machine(ATM, American, Australian, Singaporean, Indian, Maldivian, Hiberno and Sri Lankan English), also known as an automated banking machine (ABM, Canadian English), cash machine, cashpoint, cashline, or colloquially hole in the wall (British and South African English), is an electronic telecommunications device that enables the customers of a financial institution to perform financial transactions without the need for a human cashier, clerk or bank teller.


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MA0037 & BANKING RELATED LAWS & PRACTICES

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ASSIGNMENT

DRIVE
SPRING 2015
PROGRAM
MBADS (SEM 3/SEM 5)MBAFLEX/ MBA (SEM 3)PGDBMN (SEM 1)
SUBJECT CODE & NAME
MA0037 & BANKING RELATED LAWS & PRACTICES
BK ID
B1618
CREDITS
4
MARKS
60


Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. 1. Bank accepts different types of deposits and based on this you will have to answer these. Explain the acceptance of deposits. Write about the maintenance of cash reserves.

Answer:Explanation of acceptance of deposits: Banks receive money from the public by way of deposits. The followingtypes of deposits are usually received by banks:

i) Current deposit:Also called ‘demand deposit’, current deposit can be withdrawn by the  depositor at any time by cheques. Businessmen generally open current  accounts with banks. Current accounts do not carry any interest as the  amount deposited in these accounts is repayable on demand without  any restriction.

ii) Saving deposit:Savings deposit account is meant



Q. 2. What do you understand by contract of guarantee? Write the differences between contract of indemnity and contract of guarantee. Explain the essential features of a contract of guarantee.
Meaning of contract of guarantee

Answer:Differences between contract of indemnity and contract of guarantee:Indemnity and guarantee are two important ways to safeguard ones interests when entering into a contract. There are many similarities between the two concepts though they differ a lot also.

Distinction between a contract of guarantee and a


Q. 3. Explain the appointment of adjudicating authority, procedure for adjudication Foreign Exchange Management Act (FEMA). Write the differences between contravention and compounding.

Answer:Adjudication is the legal process by which an arbiter or judge reviews evidence and argumentation including legal reasoning set forth by opposing parties or litigants to come to a decision which determines rights and obligations between the parties involved. Three types of disputes are resolved through adjudication:

·         Disputes between private parties, such as individuals or corporations.
·         Disputes between private parties and public


Q. 4. Explain the establishment of consumer disputes redressal agencies and write about composition of district forums and Jurisdiction of district forum.

Answer:Explanation of consumer disputes redressal agencies:There shall be established for the purposes of this Act, the following agencies, namely:—

(a) a Consumer Disputes Redressal Forum to be known as the 'District Forum' established by the State Government in each district of the State by notification:Provided that the State Government may, if it deems fit, establish more than one District Forum in a district.
(b) a Consumer Disputes Redressal Commission to be known as the 'State Commission' established by the State Government in the State by


Q. 5. Write the purposes of disciplinary sanctions for breach of the code. Write the internal procedure guidance. Give the differences between banking ombudsman and Banking Codes and Standards Board of India (BCBSI).

Answer:Explanation of breach of code:Two examples of breaches in a code of ethics include confidentiality and conflict of interest breaches. A confidentiality breach can occur if the professional leaks information about a customer project, design or business deal to a competitor. A conflict of interest breach can occur when someone in a purchasing role has a family member working with a vendor company that competes for and then wins a contract.

Once a report is submitted, the



Q. 6. Write the loan policy of RBI given to co-operative banks. Give the important guidelines from RBI on deposits.
Answer:Explanation of loan policy of RBI:You can generally seek a first time home loan for buying a house or a flat, renovation, extension and repairs to your existing house. Most banks have a separate policy for those who are going for a second house. Please remember to seek specific clarifications on the above-mentioned issues from your commercial bank.


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MA0036 & FINANCIAL SYSTEM & COMMERCIAL BANKING

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ASSIGNMENT

DRIVE
SPRING 2015
PROGRAM
MBADS (SEM 3/SEM 5)MBAFLEX/ MBA (SEM 3)PGDBMN (SEM 1)
SUBJECT CODE & NAME
MA0036 & FINANCIAL SYSTEM & COMMERCIAL BANKING
BK ID
B1770
CREDITS
4
MARKS
60


Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. 1. Financial system is a set of inter-related economic activities working together to achieve economic development. Explain the significance, characteristics, need and importance of financial system.
Answer:Significance of financial system:In finance, the financial system is the system that allows the transfer of money between savers (and investors) and borrowers. A financial system can operate on a global, regional or firm specific level. Gurusamy, writing in Financial Services and Systems has described it as comprising "a set of complex and closely interconnected financial institutions, markets, instruments, services, practices, and transactions."

Characteristics of financial system:The financial industry makes a considerable contribution to employment and economic output in Australia. However, the Inquiry believes the focus of financial system policy should be primarily on the degree




Q. 2. Money market is one of the type of financial market. Explain the features of money market and write the constituents of money market.

Answer:The money market is not one market but is “a collective name given to the various form and institutions that deal with the various grades of near ­money.”

Features of money market:





Q. 3. Write short notes on :

a) Commercial Banks:A commercial bank is a type of bank that provides services such as accepting deposits, making business loans, and offering basic investment products.  Commercial bank can also refer to a bank or a division of a bank that mostly deals with deposits and loans from corporations or large businesses, as opposed to individual members of the public (retail banking).  In the United States the term "commercial bank" was often used to distinguish it from an investment bank due to differences in bank


b) Co-operative Banks:Cooperative banking is retail and commercial banking organized on a cooperative basis. Cooperative banking institutions take deposits and lend money in most parts of the world.  Cooperative banking, as discussed here, includes retail banking carried out by credit unions, mutual savings banks, building societies and cooperatives, as well as commercial banking services provided by mutual organizations (such as cooperative federations) to cooperative businesses.

c) Post office:A post office is a customer service facility forming part of a national postal system. Post offices offer mail-related services such as acceptance of letters and parcels; provision of post office boxes; and sale of




Q. 4. The business of commercial banks deals with Liability products and asset products. Explain the important features of liability products.

Answer:Product liability is the area of law in which manufacturers, distributors, suppliers, retailers, and others who make products available to the public are held responsible for the injuries those products cause. Although the word "product" has broad connotations, product liability as an area of law is traditionally limited to products in the form of tangible personal property.




Q. 5. Explain the Chore committee recommendations and also write about the challenges and issues of financial reforms.

Answer:Chore committee recommendations: The quality of lending improved considerably but the cash credit system continued to pose few difficulties. Bifurcation of working capital limit in two parts as demand loan and a fluctuating cash credit component, as suggested by Tandon Group, was not done by many banks. It was, therefore, considered necessary by Reserve Bank to review the system of cash credit in all its aspects and for this purpose a 'Working Group' headed by Sh. K. B. Chore was appointed in 1979.



Q. 6. Explain the perspectives in retail banking and perspectives in Regulation.
Answer:Explanation of perspectives in retail banking:A plodding recovery, weak macroeconomic conditions, and dim growth prospects continue to challenge the world’s leading retail banks. In response, these banks are taking action to improve their operational effectiveness and productivity.

The most efficient and profitable among them are going a step further. While continuing to achieve gains in efficiency, they are also becoming more
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PM0013 – MANAGING HUMAN RESOURCES IN PROJECTS

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ASSIGNMENT

DRIVE
SPRING 2015
PROGRAM
MBADS (SEM 3/SEM 5)
MBAFLEX/ MBA (SEM 3)
PGDPMN (SEM 1)
SUBJECT CODE & NAME
PM 0013 – MANAGING HUMAN RESOURCES IN PROJECTS
BK ID
B1939
CREDITS& MARKS
4 CREDITS & 60 MARKS


Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.


Q. 1. Write short notes on:

a) Project resources:In project management terminology, resources are required to carry out the project tasks. They can be people, equipment, facilities, funding, or anything else capable of definition (usually other than labour) required for the completion of a project activity. The lack of a resource will therefore be a constraint on the completion of the project activity. Resources may be storable or non


b) Need for human resource management: An organisation cannot build a good team of working professionals without good Human Resources. The key functions of the Human Resources Management (HRM) team include recruiting people, training them, performance appraisals, motivating employees


c) Project manager:A project manager is the person responsible for accomplishing the stated project objectives. Key project management responsibilities include creating clear and attainable project objectives, building the project requirements, and managing the constraints of the project management triangle, which





Q. 2. What are the major challenges in developing an efficient project team?
List the major challenges in developing an efficient project team
Briefly explain the 9 major challenges in developing an efficient project team

Answer:Balancing all the elements of a complex project - time, money, scope and people - is the project manager's job. Excellent project management training is essential to successfully dealing with the unexpected challenges that come with




Q. 3. Write short notes on

a) Skills required by a project manager:What qualities are most important for a project leader to be effective? Over the past few years, the people at ESI International, world leaders in Project Management Training, have looked in to what makes an effective project leader. With the unique opportunity to ask some of the most talented project leaders in the world on their Project Leadership


b) Delphi technique of estimating manpower requirements of projects:The objective of most Delphi applications is the reliable and creative exploration of ideas or the production of suitable information for decision making.  The Delphi Method is based on a structured process for collecting and distilling knowledge from a group of experts by means of a series of questionnaires interspersed with controlled opinion


c) Importance of leadership in project management: Have you ever been a part of a team that had great potential but could not achieve excellence because of the components of the team? Have you ever been a part of a team whose components seemed to be lacking until everyone pulled together to accomplish something great?



d) Goal setting theory: In 1960’s, Edwin Locke put forward the Goal-setting theory of motivation. This theory states that goal setting is essentially linked to task performance. It states that specific and challenging goals along with appropriate feedback contribute to higher and better task performance.




Q. 4. What measures would you follow to deal with poor performers?
List the measures you would follow to deal with poor performers
Explain the reason why you choose these measures
Explain the various measures you would follow to deal with poor performers and
Analyse how these measures will improve the performance

Answer:Poor performance in an employee can be a problem. Here’s how to manage them so you don’t spend all your time on it.

You know when you have a poor performer



Q. 5. Explain various types of collective bargaining.

Answer:A collective bargaining process generally consists of four types of activities- distributive bargaining, integrative bargaining, attitudinal restructuring and intra-organizational bargaining.

Distributive bargaining:It involves haggling over the distribution of surplus. Under it, the economic issues like wages, salaries and bonus are



Q. 6. Discuss the concept of issue logs.

Answer: Issue log is a documentation element of software project management. An issue log contains a list of ongoing and closed issues of the project. While issue logs can be viewed as a way to track errors in the project, the role it plays often extends further. Issue logs can be used to order and organize the current issues by type and severity in order to prioritize issues associated with the current milestone or iteration. Issue logs may also contain customer requests and remarks about the various problems that can be

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