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Lean Six Sigma
Jun 2025 Examination
Q1. A growing FMCG (Fast-Moving
Consumer Goods) company in India is experiencing delays and inefficiencies in
its order fulfillment process. Many distribution managers have raised concerns
that the current manual methods for processing orders are causing significant
delays and errors. The Operations Director, aware of your Lean Six Sigma
training, has appointed you as the project leader to analyze and improve the
order fulfillment process. Currently, the company relies mainly on emails and
phone calls for order processing and does not have an integrated IT system in
place. Create a flowchart using a SIPOC diagram to map out the order
fulfillment process, clearly explaining the various steps and decision tasks
involved in a typical order processing scenario. Also differentiate
verification and validation with examples relevant to process design in order
fulfillment, and list techniques commonly used in validation activities for new
process design. (10 Marks)
Q2. Imagine you work in an
organization that operates a chain of quick-service restaurants. Choose a
specific process in your organization—such as the order processing and food
preparation process—and break it down into smaller activities. Identify and
classify these activities into Non-Value Added (NVA), Business Value Added
(BVA), and Value Added (VA) categories. Also considering that you are the
project leader of a Six Sigma project aimed at improving the order processing
and food preparation process. List and describe the responsibilities of team
members at various Six Sigma belt levels—Master Black Belt (MBB), Black Belt
(BB), Green Belt (GB), Yellow Belt (YB), and White Belt (WB)—as they contribute
to this project. (10 Marks)
Q3A. Imagine yourself as a Six
Sigma project leader for an online food delivery service in India. Your goal is
to improve operational efficiency and enhance customer satisfaction by
identifying and addressing potential issues. Develop a fishbone (Ishikawa)
diagram to outline five potential issues encountered by online food delivery
services that accept customer orders via their mobile app. (5 Marks)
Q3B. Imagine yourself as a Six
Sigma project leader for an online food delivery service in India. Your goal is
to improve operational efficiency and enhance customer satisfaction by
identifying and addressing potential issues.Explain the sequential stages of
Failure Mode and Effects Analysis (FMEA), providing illustrative examples for
each step in the context of an online food delivery service. (5 Marks)
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