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Managing
Business Process Outsourcing
Jun
2025 Examination
PLEASE NOTE:
This assignment is application based, you have to apply what you have
learnt in this subject into real life scenario. You will find most of the
information through internet search and the remaining from your common sense.
None of the answers appear directly in the textbook chapters but are based on
the content in the chapter
Q1. Judd Chemicals is an 80-year contract manufacturer
of skincare and haircare products in Chicago, USA. The company is struggling to
streamline its operations due to fragmented processes across different
departments, leading to inefficiencies and difficulty in aligning projects with
overall strategy. Jim McNulty, the COO has decided to implement a comprehensive
business process portfolio management system to identify, prioritize, and
optimize their key processes.
Discuss the role of Business Process Portfolio Management
(BPPM) in reducing risks and as well, maximizing decision-making capabilities
& business profits at Judd Chemicals. (10 Marks)
Q2 Vandelez is a Multinational Dairy Co-operative
headquartered in Canberra, Australia. The company produces millions of tonnes
of dairy ingredients and consumer products each year. The Global Supply
Planning and Scheduling is its backbone process because it involves planning
and transformation of goods to be delivered to the customers. As part of the
Supply Planning and Scheduling initiative in Australia, this Co-operative
needed to establish and implement new ways of working that will be the starting
point for a global standard.
The organization needed to achieve improvements in
this process to establish common ways of working through one integrated
business planning cycle, common process, one tool (SAP APO), clear roles and
responsibilities and improved KPI’s. However, the AS-IS is hard to document due
to the complexity of the process, unavailability of a clear end-to-end picture
and disconnect between the business units. Mike Leonard, the COO is thinking of
inviting a BPM Consulting Firm to produce a complete, accurate and agreed
picture of the process that could be used to efficiently improve realizable
process improvements, i.e., the AS-IS and TO-BE modelling of the end-to-end
process, from demand planning through to production scheduling.
Discuss how Business Process Management (BPM)
contributes to operational excellence and profitability in an organization. (10 Marks)
Q3A. Carbonara Group
is an Insurance Company based in Palermo, Italy. As of 2024, it is the
fourth-largest insurance company in Italy and ranks among the world's largest
insurance companies by net premiums and assets. Like many other firms, Carbonara is facing
financial pressure and need to improve cost efficiency to increase
competitiveness and profitability.
This is aggravated by Carbonara’s lack of expertise in
non-core functions such as Customer Service, IT & Marketing. In the case of
core functions such as Policy Admin, Underwriting, etc., the insurance industry
is short on talent, due to people leaving the industry, leading to spiralling
costs. The CEO feels that the easiest way to reduce costs is by outsourcing
insurance services.
The CEO asked Turi Guiliano, the COO to prepare a
briefing document, detailing the (Top 5) Reasons for Outsourcing by Carbonara. (5
Marks)
Q3B. After an exhaustive search and due diligence
process, the Carbonara Group has
identified MajorDomo, the third-largest Insurance BPO firm in India as their
BPO Partner. Who are the Stakeholders in this case? Why is Stakeholder
Management important in a BPO engagement and what is its impact on business
success. (5 Marks)
Dear Students,
Get fully solved assignments by professionals providing since 2012 — trusted by
over 10,000+
students!
100%
plagiarism-free or your money back!
Send
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reliable, and guaranteed quality!
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