PM0017 –Project Quality Management

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(Winter/November 2012)

Master of Business Administration - MBA Semester 4

“Project Management” Specialization

PM 0017 –Project Quality Management (4 credits)

(Book ID: B1346)

ASSIGNMENT- Set 1

Marks 60

Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.

Q1.a. What are the benefits of project quality management?                5 marks(150-200) words

Answer : There are some companies that have built reputations for being able to consistently manage projects effectively. However, the vast majority of organizations have a more spotty reputation. Does your organization have any of the following characteristics?

Projects completed late, over-budget, or

b. Describe the quality assurance process                                               5 marks(150-200) words

Answer : Your company is only as good as its last customer experience. If your employees do not meet your standard, your patrons may seek out the competition the next time a need arises. Delivering consistent results is at the core of quality assurance procedures. Whether you are manufacturing a million widgets or fixing computers for local clients, every employee needs to know the company's quality standards and how to achieve them.

The Shewhart Cycle

To deliver products and services with consistent results, you can implement the Shewhart Cycle, which uses four steps: Plan, Do,

Q2. What are the different types of responsibility or roles in project management?   10 marks(300-400) words

Answer : Project Roles and Responsibilities

There are many groups of people involved in both the project and project management lifecycles.

·         The Project Team is the group responsible for planning and executing the project. It consists of a Project Manager and a variable number of Project Team members, who are brought in to deliver their tasks

Q3. Discuss the central theme that is common to all quality definitions . Explain the various costs of quality                                                                                                                  10 marks(300-400) words

Answer : Quality in business, engineering and manufacturing has a pragmatic interpretation as the non-inferiority or superiority of something; it is also defined as fitness for purpose. Quality is a perceptual, conditional and somewhat subjective attribute and may be understood differently by different people. Consumers may focus on the

Q4. Explain the seven Baldrige criteria                                                      10 marks(300-400) words

Answer : The Baldrige Criteria

The Baldrige Criteria for Performance Excellence are available online at the Baldrige program’s Web site. Three versions are available: Criteria for business, nonprofits, and government agencies; healthcare; and education.

Q5.a. What is the role of inspection ?                                                         5 marks(150-200) words

Answer :  Program inspection is a formal process that is carried out by a team of at least four people. In Fagan’s original proposals for inspections, he suggested roles such as author, reader, tester and moderator. The reader reads the code aloud to the inspection team, the tester inspects the code from a testing perspective and the moderator organises the process.

As organisations have gained experience

b. How to cultivate communities of practice ?                                             5 marks(150-200) words

Answer : Seven principles for cultivating communities of practice

In Silicon Valley, a community of circuit designers meets for a lively debate about the merits of two different designs developed by one of the participants. Huddling together over the circuit diagrams, they analyze possible faults, discuss issues of efficiency, propose alternatives, tease out each other's assumptions, and make the case for their view. In Boston, a group of social workers who staff a help line meet to discuss knotty client problems, express sympathy as they discuss difficulties, probe to understand each other's feeling

Q6. Explain the necessary steps to be taken while developing a project management structure

                                                                                                                        10 marks(300-400) words

Answer : Project Management is the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives. A project is a finite endeavor-having specific start and completion dates-undertaken to create a unique product or service which brings about beneficial change or added value. This finite characteristic of projects stands in sharp contrast to processes, or operations, which are permanent or semi-permanent functional work to repetitively

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