OM0016 – QUALITY MANAGEMENT

DRIVE	FALL 2014
PROGRAM	MBADS (SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2)
SUBJECT CODE & NAME	OM0016 – QUALITY MANAGEMENT
BK ID	B1341
CREDITS	4
MARKS	60

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ASSIGNMENT

Q1. Explain Benchmarking, Quality Function Deployment (QFD) and their benefits  

          

Answer: : Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other industries. Dimensions typically measured are quality, time and cost. In the process of best practice benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compares the results and processes of those studied (the "targets") to one's own results and processes. In this way, they learn how well the targets perform and, more importantly, the business processes that explain why these firms are successful.

Benchmarking is used to measure

Q2. Explain the five key drivers that are essential for developing quality culture.

Answer: Explanation of five key drivers that are essential for developing quality culture :

Organizations should focus on some key quality process areas to meet the demands of the competitive environment and maintain their quality competitiveness.

1. Develop a new strategic and operational leadership model of quality:

It has become increasingly clear that organizations that survive and do well in the markets approach quality as a key part of their strategy. Senior management, in these organizations, has become more hands-on in quality-related activities just as they do

Q3. What are the different statistical distributions used to model various reliability parameters     

 

Answer: Reliability modelling based on lifetime distributions is probably one of the most widely used reliability engineering techniques. This technique allows to predict the reliability of a component or system, or the probability that a component or system will perform its required function during a specified period of time under stated conditions.

Q4. For modern products, explain the concepts on what on which design reviews are based 

Answer: : Restorative development

Restorative design and development acknowledges that human activities have caused significant negative impacts on the natural environment.  It seeks to return polluted, degraded or damaged sites back to a state of acceptable health through human intervention.

Cradle-to-cradle development

Cradle-to-cradle (eco-effectiveness) design and development, or eco-effectiveness can be described as the next step on from eco-efficiency because it moves beyond simply reducing environmental impact (‘less bad’) to the creation of products, buildings or systems with beneficial environmental or social outcomes (McDonough and Braun art

Q5. What are the basic steps involved in audit reporting? Explain     

  

Answer: The auditing process is the specific steps used in a financial, operational or compliance audit. The steps may vary depending on the company and the type of audit services company owners requested from an external accounting firm. Most companies have financial audits once a year; operational and compliance audits are normally conducted on an as-needed basis. The auditing process usually includes three basic steps: planning, fieldwork and reporting. A fourth step, follow-up, may be needed if the company fails the initial audit process.

Planning is typically the first stage of the

Q6. Write short notes on:

v  Quality assurance

Answer: In developing products and services, quality assurance is any systematic process of checking to see whether a product or service being developed is meeting specified requirements. Many companies have a separate department devoted to quality assurance. A quality assurance system is said to increase customer confidence and a company's credibility, to improve work processes and efficiency, and to enable a company to better compete with others. Quality

v  Juran’s trilogy

Answer: Juran was one of the first to write about the cost of poor quality. This was illustrated by his "Juran trilogy", an approach to cross-functional management, which is composed of three managerial processes: quality planning, quality control, and quality improvement. Without change, there will be a

v  Quality standards

Answer: Quality Standards: The International Organisation for Standardisation (ISO) developed the

Quality Management System (QMS) standards in 1987. They were the ISO 9000:1987 series of standards combining ISO 9001:1987, ISO 9002:1987 and ISO 9003:1987. These standards were applicable in different

v  Types of quality costs

 Answer: Types f quality costs are below :

PREVENTION COSTS:

Generally the most effective way to manage quality costs is to avoid having defects in the first place. It is much less costly to prevent a problem from ever happening than it is to find and correct the problem after it has occurred. Prevention costs support activities whose purpose is to reduce the number of defects.

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