Quality Systems Management

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National Institute of Business Management

Chennai - 020

THIRD SEMESTER MBA

Subject : Quality Systems Management

Attend any 4 questions.  Each question carries 25 marks

(Each answer should be of minimum 2 pages / of 300 words)

1.Explain the applications of Quality Cost with a suitable example.

Answer:

2.Describe the different type of Benchmarking.

Answer: Before more recent technology was invented, surveyors would chisel a horizontal mark in a permanent structure, like the one below, where a tool could be placed in the indention to help create a bench mark with a level rod, helping them and future craftsmen to have a point of reference for building.

Benchmarking is the process of comparing the cost, cycle time, productivity, or quality of a specific process or method to another that is widely considered to be an industry standard or best practice. Essentially, benchmarking provides a snapshot of the performance of your business and helps you understand where you are in relation to a

3.Explain the reasons for adopting benchmarking program by an organization as a catalyst for change.

Answer: Benchmarking is the process through which a company measures its products, services, and practices against its toughest competitors, or those companies recognized as leaders in its industry. Benchmarking is one of a manager's best tools for determining whether the company is performing particular functions and activities efficiently, whether its costs are in line with those of competitors, and whether its internal activities and business processes need improvement. The idea behind benchmarking is to measure internal processes against an external standard. It is a way of learning which companies are best at performing certain

4.Write an essay on the aims or objectives of Quality Control.

Answer: Meaning and Importance:

Present era is the ‘Era of Quality’.In this age of cut­throat competition and large scale production, only that manufacturer can survive who supplies better quality goods and renders service to-the consumers. In fact quality control has become major consideration before establishing an industrial undertaking. Proper quality control ensures most effective utilisation of available resources and reduction in cost of production.

The word quality control comprises of two words viz., quality and control. It would be appropriate to explain these two words separately to understand clearly the meaning of quality control.

5.What are the steps listed in the certification procedure of the European CE directive?

Answer:

6.What is the role of Software Quality Assurance Group?

Answer: Once a software product undergoes different stages of development phase, a big task is to employ software quality assurance strategies to ensure the adaptation of the end product in the company's environment. The quality assurance of a software product is an ongoing process, which begins as soon as software is in its nascent stage of development. The product designed by software development offshore company must be process compliant to run successfully in business environment. The company offering offshore software development solutions, often works in association with management team to assure the quality of product. Thus, a key role is played by management team in making the end product adhered to

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25 x 4=100 marks