BCA2040- COMMUNICATION SKILLS

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(FALL 2014) ASSIGNMENT

PROGRAM	BCA (Revised Fall 2012)
SEMESTER	2
SUBJECT CODE & NAME	BCA2040- COMMUNICATION SKILLS
CREDIT	2
BK ID	B1026
MAX.MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

1. What is nonverbal communication? Give five examples for non-verbal communication

Answer : Nonverbal communication plays an important role in the workplace, particularly when you are dealing with the public. Nonverbal cues tell a speaker whether you are listening to him and are interested in what he has to say. Communication examples in the workplace can be applied to learn the proper way to interact with others on nonverbally.

Eyes and Facial Expressions

The eyes and facial expression of a listener are

2. What are the prosodic features of speech?

Answer : Prosodic features (sometimes known as suprasegmental phonology) are those aspects of speech which go beyond phonemes and deal with the auditory qualities of sound. In spoken communication, we use and interpret these features without really thinking about them. There are various conventional ways of representing them in writing, although the nuances are often hard to convey on paper.

 Pause.  Pause as hesitation is a non-fluency feature. However, intentional pauses are used to demarcate units of grammatical construction, such as sentences or clauses. These can be indicated in writing by full stops, colons, semi-colons and commas.

Pitch.  Different pitch levels, or intonation, can affect meaning. The most obvious example is the way in which speakers raise the pitch at the end of a question, and this is indicated by a question mark in writing. However, patterns of rise and

3. Define hearing and Listening. How is ‘hearing’ different from ‘listening’

Answer : Hearing is one of the five senses of a person and it is the ability to perceive sound by detecting vibrations through an organ such as the ear. Listening also known as ‘active listening’ is a technique used in communication which requires a person to pay attention to the speaker and provide feedback. Listening is a step further than hearing, where after the brain receives the nerve impulses and deciphers it, it then sends feedback.

Hearing and Listening, though synonymous, are complete different things. You can listen to someone without actually hearing anything. Let’s put it this way, have you ever day dreamed in class? In this, though you were hearing the noise in the classroom, you did not listen to what the teacher was saying.

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