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PROGRAM
MASTER OF BUSINESS
ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT CODE &
NAME
PM0017 & PROJECT
QUALITY MANAGEMENT
Qus:1 Explain the term ‘Cost of Quality’. Explain the classification of
cost of quality.
Answer: There is a very close relationship between cost and quality. In general,
if you expect a good quality product, the cost of its production will also be
high. This happens because production of good quality products requires an
organisation to implement quality in every field, including manpower, machines,
and materials. All these cost elements affect the total cost for controlling
and
Qus:2 Explain – Edwards Deming’s contribution towards Quality
Management.
Answer: Walter Edwards Deming was an American statistician, professor, author,
lecturer, and consultant.
He got his initial recognition in Japan. He taught Japanese business
managers how to improve design,
Qus:3 Explain the various stages of
requirements management.
Answer: Requirements
management is a five-stage process. Fig. 5.1 depicts these
stages:
Investigation: It is the first stage
of requirements management in which an organisation examines whether its
resources meet the desired quality standard.
Feasibility: In this
Qus:4 Discuss the Quality Improvement in Projects.
Answer: Quality improvement is a dynamic process in which an organisation continuously
identifies quality issues, reduces the number of defects, and improves quality.
It is not a one-time process, and an organisation should not stop its quality
improvement after reaching a certain level of
Qus:5 Discuss Design of Experiments (DOE) in
detail.
Answer: Suppose a food processing company wants to find out the effects of
various inputs, such as wheat, sugar, creams, and butter, on the taste and
flavour of the processed food. In such cases, a statistical technique called
DOE can help the company to achieve their objective. In simple words, DOE
refers to a statistical technique that helps in identifying the effects of
various factors
Qus:6 Explain - PRINCE2 Maturity Model (P2MM.
Answer: PRINCE2 Maturity Model (P2MM) provides a framework with which
organisations can assess their maturity in the adoption and use of the PRINCE2
project management methodology. P2MM also helps to implement improvement plans
with measurable outcomes based on best
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