MU0012 – Employee Relations Management

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DRIVE- SPRING 2017

PROGRAM-MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDHRMN (SEM 1)

SUBJECT CODE & NAME-MU0012 – Employee Relations Management

BK ID-B1734

CREDIT & MARKS-4 Credits, 60 marks

Q1. Define Strategy. Describe the different strategy levels in an organization

(Definition of Strategy, Explain the different strategy levels in an organization) 2, 8

Answer.

Strategy

Johnson and Scholes define strategy as “The direction and scope of an organisation over the long-term; which achieves advantages for the organisation through its configuration of resources within a changing environment, to meet the needs of

Q2 Write down the elements & dimensions of Organizational Culture?

Answer Elements of organisational culture

Now that we have defined organisational culture, let us look into the elements that define organisational culture. They are as follows:

· The paradigm: It defines the mission and values of the organisation. It outlines the functions of the organisation.

· Control systems: It defines the

Q3 Explain the reasons for grievances? List out the various points that was considered as precautions while Handling Grievances.

Answer There are a number of causes of employee grievances. Some of the reasons are as follows:

Economic: Issues related to wages like wage calculation, overtime, and bonus. Employees often feel that they earn less than what they deserve. Working environment: Issues related to the employee’s work environment like poor working conditions, defective equipment

Q4 Discuss the Collective Bargaining Process and its issues

(Explaining the Collective Bargaining process, Explaining the Collective Bargaining issues)

Answer.

Collective Bargaining process

Having understood what collective bargaining is, let us now discuss the general process involved in collective bargaining and negotiation towards resolving employee issues. The process includes negotiations between an employer and a group of employees to determine the conditions of the employment. The result of the collective bargaining process is called the Collective

Q5 What is a Trade Union and what are its activities? Explain the functions of Trade Unions.

(Meaning of Trade Union

Describing the activities of Trade Unions

Explaining the Functions of Trade Unions )

Answer.

Trade Union

A trade union or labour union is an administration of workforce grouped together to attain common goals such as enhanced operational circumstances.

Trade unions are created with the key goal of protecting the rights of the labour force. The Indian labour market consists of three sectors:

·         The rural workers, which comprise 60 percent of the labour force.

·         Organised

Q6  Write a brief note on the following:

a) Decision Making and its types

b)Disciplinary procedure

Answer

Decision Making

Let us first understand what decision making is. Decision making is a mental process which results in the selection of an option from many alternatives. Decision making is both a logical and emotional process. We will now

examine the different types of decision-making tactics employed by managers and supervisors.

Types of Decision

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