MH0059 – Quality Management in Healthcare Services

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PROGRAM - MBA
SEMESTER – 4TH
SUBJECT CODE & NAME-
MH0059 – Quality Management in Healthcare Services
BOOK ID-B1323, CREDITS-4, MARKS-60


Q1 Explain the principles of quality in healthcare.           
·         Brief outline of quality in healthcare
·         Explanation of principles 2+8=10
Answer:
Quality in healthcare:-
Quality in healthcare is a patient-cantered


Q2 Differentiate between Six sigma and Total quality management.
·         Mentioning 10 important differences between six sigma and TQM  10
Answer:
Six Sigma and Total Quality Management in Healthcare:         

TQM vs Six Sigma
Business leaders and managers often get torn between TQM and Six Sigma while trying to choose the best management and quality control approach for their organizations. Understanding the differences between the two is the most important thing in such situations.

TQM refers to Total

Q3 Explain the implementation of QMS in healthcare organisation.
·         Brief outline of QMS 
·         Explanation of steps in implementing QMS in healthcare organization 2+8 =10


Answer:
Brief outline of QMS:-
A Quality Management System (QMS) is a set of policies, processes and procedures necessary for planning and executing

Q4. Define accreditation and certification. List the benefits of accreditation and certification of hospitals.
·         Definition of accreditation and certification
·         Benefits of accreditation 
·         Benefits of certification  2+4+4=10

Answer:
Certification and Accreditation (C&A or Can) is a process for implementing information security. It is a systematic procedure

Q5. Define total quality management. Discuss the importance of TQM in healthcare.
·         Definition 
·         Importance 2+8=10
 Answer:
Total quality management:
Total Quality Management / TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services which are offered by

Q6 Discuss the methods of performance evaluation in healthcare services.
·         Listing all the methods of performance evaluation 
·         Explanation of all the methods of performance evaluation  2+8=10


Answer:
To achieve quality improvement, it is important to evaluate the performances of all employees in a healthcare organisatio


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