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PROGRAM - MBA
SEMESTER – 4TH
SUBJECT CODE & NAME-
MH0059 – Quality Management in Healthcare Services
BOOK ID-B1323, CREDITS-4, MARKS-60
Q1 Explain the principles of quality in
healthcare.
· Brief outline of
quality in healthcare
· Explanation of
principles 2+8=10
Answer:
Quality in healthcare:-
Quality in healthcare is a patient-cantered
Q2 Differentiate between Six sigma and Total quality management.
· Mentioning 10
important differences between six sigma and TQM 10
Answer:
Six Sigma and Total Quality Management in
Healthcare:
TQM vs Six Sigma
Business leaders and managers often get torn between TQM and Six Sigma
while trying to choose the best management and quality control approach for
their organizations. Understanding the differences between the two is the most
important thing in such situations.
TQM refers to Total
Q3 Explain the implementation of QMS in healthcare organisation.
· Brief outline of
QMS
· Explanation of steps
in implementing QMS in healthcare organization 2+8 =10
Answer:
Brief outline of QMS:-
A Quality Management System (QMS) is a set of policies, processes and
procedures necessary for planning and executing
Q4. Define accreditation and certification. List the benefits of
accreditation and certification of hospitals.
· Definition of
accreditation and certification
· Benefits of
accreditation
· Benefits of
certification 2+4+4=10
Answer:
Certification and Accreditation (C&A or Can) is a process
for implementing information security. It is a systematic procedure
Q5. Define total quality management. Discuss the importance of TQM in
healthcare.
· Definition
· Importance 2+8=10
Answer:
Total quality management:
Total Quality Management / TQM is an integrative philosophy of
management for continuously improving the quality of products and processes.
TQM is based on the premise that the quality of products and processes is the
responsibility of everyone involved with the creation or consumption of the
products or services which are offered by
Q6 Discuss the methods of performance evaluation in healthcare services.
· Listing all the
methods of performance evaluation
· Explanation of all
the methods of performance evaluation 2+8=10
Answer:
To achieve quality improvement, it is important to evaluate the
performances of all employees in a healthcare organisatio
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