Service Operations Management - NMIMS

 

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Service Operations Management

 Internal Assignment Applicable for December 2020 Examination

Question 1 Discuss the Role of Service Engineers in ‘Engineering’ Service Operations. Explain the three techniques used to evaluate service operations with reference to a Restaurant setup

Introduction

When clients and master groups build a new driving power through overall integrated assistance adventures, operational engineers seek recent events to strengthen, organize, and handle the new assistance-based economy's organizational exercises and trends. Service Engineering Introduction includes

 

Question 2: Define and briefly explain the term ‘Service Design’. What are the various approaches that organizations adopt to implement ‘Service Design’? Explain with examples for each approach from setups like Banking; Customer Care; App based services; etc

Introduction

Service design is a process that involves planning and executing that can connect customers with the service providers to enhance the interactions between them through sustainable solutions and optimal experiences. To achieve this service status, designers conduct intensive research comprising surveys along with creative and visual content such as role-plays, storyboards, and vibes that might be delivered to the customers.

Concepts and Analysis

Service design is a science with the application of art. Service design ensures the value delivery of products to

Question 3: The consumer durable industry is a good example wherein the businesses involve both manufacturing as well as service operations. The sold products are evaluated by the customers and rated highly based on the after sales ‘service’ that the seller provides. With reference to the consumer durable industry discuss the following aspects of service operations

a. Discuss the elements that need to be planned in a Service Framework.

b. What are the challenges faced by the Service Managers who manage these service operations?

Introduction

The association is prepared for success by an exact critical arrangement and unmistakably characterizes what it resembles at each step. We see a common mix-up that jumps straight into strategic execution without properly contemplating, conveying, and modifying the ultimate goal of the critical scheme initially

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