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Commercial Banking System & Role of RBI

1. Banking has taken a 360 degrees turn in period of 50 years starting from nationalization in 1969 of 14 private sector banks again to privatization of banks in 1990s. Year 2014 resulted in setting of small Payment Banks in different nooks & corners of the country to a diametrically opposite step of mergers and consolidation ofmany weak public sector banks with a few large banks in 2018/19. What has been the economic & financial compulsions/reasons for such changes in five decades? (10 Marks)

2. Why banks are shifting gears from fund based lending to non-fund based lending? Explain different types of fund based and non-fund based lending activities. (10 Marks)

3. The issue of Non-Performing Assets (NPAs) in the Indian Banking sector has become the subject of much discussion and scrutiny. The banks capacity to lend has been severely affected by mounting NPAs, net worth of many banks have eroded and a number of banks have reported huge losses. In recent years plethora of rules and regulations have come from different RBI, Government, IMF, BASEL recommendations, etc to keep a tab on stressed assets and timely resolution. In light of above statements:

a. Write the major reasons for increase on NPAs since last 10 years (5 Marks)

b. According to you what would be the mitigating factors/solutions for NPA management. (5 Marks)

 

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Retail Banking

1. According to the health recommendations, one of the most effective ways to contain the current COVID-19 epidemic is to avoid personal contact. In other words restricting movement of people and increasing the time they spend at home as much as possible. In line with these indications, most banks in the affected countries have reduced the opening hours of their branches and they recommend their customers use online banking. Shareyour thoughts on how Internet banking is useful to the customers .Also discuss why it has become more important in the current situation. (10 Marks)

2. Discuss the critical importance of the ‘Need for Regulations (both Internal as well as External)’ in the Banking industry. Analyse any one fraud in the bank which shook the banking industry. (10 Marks) 3. Starting with the 90s, retails banks have faced several challenges. One of them is how to efficiently deliver their products and services to the customers. In fact, the most important challenge of a bank is how to efficiently reach the customer, with the right product or service, at the right time. Banking industry in the recent times have become very competitive .Thus, in order to survive in the market distribution management in banks have to be made robust .In context tp the above discuss the following questions.

a. Highlight the need for banking distribution management in banks? (5 Marks)

b. Discuss about the channel system and the various participants in the channel system (5 Marks)

 

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Digital payments

1. Digital payments comprises payment transactions carried out using a variety of electronic modes such as cards, mobile or internet based set ups, to send and receive money. Adoption of digital payments has increased significantly with the move towards a cashless economy. Alternate payment channels fulfill customer demands forconvenience and speed and could soon become mainstream. With the widespread use of smartphones, mobile banking and payments applications have gone mainstream, and wearables provide convenient access to such applications. Contactless payments enable consumers to make everyday purchases quickly and safely especially for low-value transactions. Mobility, Internet of things (IOT), connected homes, entertainment, and media are expected to augment the non-cash transaction volumes significantly. By 2021, it is expected that more than 15 billion machine-to-machine (M2M) and consumer electronic devices are likely to be connected. As merchants start providing Augmented Reality (AR) assisted shopping experiences, they will likely look for an AR-integrated payment gateway that delivers a superior customer experience. The Digital Payments ecosystem in India are undergoing a transformation with the entry of global tech giants that are acting as aggregators for retail transactions. Within just four months of launch, Google’s payments app is now already processing a large number of digital transactions. You are requested to prepare a report on the opportunities arising due to countrywide adoption of digital payments in India. Discuss the developments that will contribute to the growth of digital payments in the country. Suggest additional measures in order to boost electronic payments in India, which have not been in practice. (10 Marks)

2. Paytm (One 97 Communications Ltd) has spent nearly ₹14,500 crore to convince Indians to substitute digital payments for cash. For a few months after demonetization in November 2016, it seemed like the company was on the cusp of victory. However as of now, Paytm is in danger of having its meal eaten by new market entrants in the payment apps. According to a 2018 Credit Suisse report, digital payments are expected to grow to $1 trillion by 2023 compared with $200 billion in 2018. However digital wallets, where Paytm has established a monopoly, may soon become obsolete. Growth in digital payments is now being led by the Unified Payments Interface (UPI) platform.Dozens of large companies and small startups from Reliance Industries to Facebook to Razorpay are launching UPI-based products. Two newer payment apps, in particular, are threatening to topple Paytm. For many months now, Walmart-owned PhonePe and Google Pay, the search giant’s eponymous payment app, have recorded more transactions on UPI than Paytm. This development has been reported earlier in different publications as well. With the expansion of UPI, usage of wallets is expected to wind down completely over the next few years. According to the latest data from the Reserve Bank of India (RBI), wallet transaction value dropped to ₹15,109 crore in October 2019, from ₹18,786 crore a year ago. Paytm has hired you as an Independent Strategy consultant. Prepare a report on what measures and strategy could you employ in order to sustain in the competition. (10 Marks)

3. Bitcoin and other alt-coins must overcome competition from existing, government-sponsored currencies and reduce the costs for consumers to switch to new payment systems. The biggest obstacle to the widespread adoption of bitcoin is the incumbent-monies problem. By providing a lower bound on the network size of the incumbent money, legal tender status and public acceptability make it more difficult to overcome the network-effects problem. NASDAQ has announced it will launch a blockchain style digital ledger technology to manage equities with its NASDAQ Private Market Platform. If the blockchain technology significantly reduces the costs of processing transactions, it will be adopted. Bitcoin and the alt coins are unlikely to function as more than a niche money except in the unlikely event of hyper-inflation a. Discuss how adoption of bitcoin will affect the existing modes of digital payments? (5 Marks)

b. Discuss advantages and disadvantages of bitcoin over digital payments system. (5 Marks)

 

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IT Security and Risk Management

1. A device or an application needed to track a network or system for malicious activities or violation of policies is known as Intrusion Detection System. Whereas, the testing that examines the security of an organization prior to an attack on the network by a hacker is known as penetration testing. What are the challenges and benefits ofIntrusion detection system and penetration testing for an organization in their security? Also is it necessary to have both these strategies implemented in a single organization? Justify your opinion. (10 Marks)

2. MSME companies over the last decade have invested in various cyber security detection and prevention policies. These include, corporate firewalls, antivirus, malware removal tools, and many others. In the current pandemic situation, all these investments which were done for providing security to specific locations (office space) have proved to be redundant. Majority of the workforce is working from home and hence a review of these investments is being undertaken in preparation for the new normal.

Discuss the technologies and policies which would help organizations to meet the challenges of an increasingly distributed work environment. Kindly remember to factor in budgetary and other resource constraints which the MSME sector faces while making your recommendations (10 Marks)

3. Mrs. Sharma felt all was not well with her 79-year-old father who used to live alone in his hometown. When they talked on the phone, he would tell her about a woman he met online and occasionally sent money to via his mobile phone. Even though her father never met the woman in person, she had gained her father’s confidence through instant messaging and voice chats, she would ask him to send her money to feed her and her daughter. Mrs. Sharma told her father that he was being conned, but he would not listen and continued to send the woman money anyway. It was only after Mrs. Sharma went to her hometown to check on her father due to ill health that she realized the extent of the scam. She found numerous messages from the woman asking for money, including receipts from wire transfers on her father’s phone. After doing a littledigging, Mrs. Sharma found that her father had sent the woman more than Rs. 9,00,000 over a course of two years; practically his life’s savings. Majority of these transaction were done by gaining access to her father’s provident fund account. The attacker had hacked the account using the private information gained through chat and voice messages. Unfortunately, this is not uncommon. According to research by the Stanford Center on Longevity and the Financial Industry Regulatory Authority’s Investor Education Foundation, those over the age of 65 are more likely to have lost money due to a financial scam than someone in their 40s.

a. Why are elderly frequent targets of cyber fraud? What tactics the fraudsters use to gain access to bank accounts of elderly? (5 Marks)

b. What are the ways and measures to protect people especially seniors from such attacks? (5 Marks)

 

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Managing Business Process Outsourcing

1. The success of Robotic Process Automation in a variety of sectors and industries, businesses globally are rushing to embrace it. And one among these is the BPO industry. "If a BPO provider is embracing benefits of RPA or any other transformative technology, they will have plenty of business whereas those who do not innovate will lose out and fall behind." Discuss the pros and cons of the contemporary technologicaladvancement's impact on BPO sector. (10 Marks)

2. A contract provides a framework for terms and conditions of the agreement, roles and responsibilities of both the parties, risks associated, expectations of the client, etc. To reach up to the common goal and mutual assent of the contract, the contract

negotiation process is carried out. What are the steps involved in contract negotiation and the terms which are considered while monitoring the contract?

(10 Marks)

3. XYZ Telecom wanted to structurally reduce the cost of its business operations while retaining focus on those activities that are core to its brand and growth. as part of this strategy, XYZ Telecom carried out an assessment of activities in its Finance directorate with a view to partner with a service provider. the scope of the outsourcing initiative included various processes within the Finance directorate such as accounts Payable, accounts Receivable, Procurement, Reporting, Credit Referral, Fraud, Billing and Commissions, data Management Office, Interconnect and Roaming settlement, Fixed assets, and Revenue accounting. XYZ Telecom was keen that the relationship with the chosen service provider should extend beyond mere cost arbitrage. With this view, three key business objectives were outlined as part of the outsourcing strategy:

 to drive operational efficiency to gain competitive advantage;

 to improve quality of service by allowing greater focus on value-add processes;

 to take decisive action to deliver cost savings and quality within the first year of partnership.

XYZ Telecom was clear that establishing a partnership relationship with the chosen service provider was the key to achieve these objectives. Hence, they set in place a very rigorous approach towards selecting the right partner which consisted of multiple vendor site visits and stringent capability analysis of the potential outsourcing partners.

a. Why is it essential to build a strategic business partnership model for XYZ Telecom in view of its outsourcing strategy? (5 Marks)

b. What are the attributes which XYZ Telecom should prioritize while evaluating and selecting the right strategic partner for their outsourcing objectives? (5 Marks)

 

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Enterprise Resource Planning

1. Educational Institutions are looking for ERP solutions to improve operational efficiency and student life cycle. They need to manage numerous programmes, courses, student and employee performance and records and provide services to students. Indicate areas where ERP solutions can help them by focusing on the student life cycle and identifying the supporting functional areas. (10 Marks)

2. ERP helps in integration of various functional areas within the organisation. How can

Internet technologies and today’s latest trends like social networking and mobile

technologies enable the business to strategically connect with its customers, suppliers, and others stakeholders? Explain this with an example. (10 Marks)

3. Synergy Pvt. Ltd. is a retail grocery store chain with a central distribution centre and 50 retail stores in a major metropolitan area. Managers at all levels at the head office, at the distribution centre, and in the retail stores need reports to develop a sales plan that indicates the expected sales volume for each item for the subsequent week. The distribution managers require actual delivery data as against the delivery standards to optimize distribution. All orders from the local stores are filled from the central distribution centre. The central distribution centre purchases inventory from suppliers and allocates it to the local stores based on a sales forecasting report. If a local store needs to replenish its stock because an item has fallen below a desired inventory level, the store manager can request additional stock from the central distribution centre.

Synergy Pvt. Ltd. is facing a problem of managing its distribution system and delay in accounting. The company requires a system to control inventories and manage the distribution process of various products to the stores. Delay in sales information is the main cause of concern.

a. How can an ERP address their concern? Discuss the inter relationship between various functions to justify your answer. (5 Marks)

b. Outline the broad requirements of a new system identifying the players and atleast three tasks at each level . (5 Marks)

 

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Procurement Management

1. A chain of premium jewelry brand is launching new business in India. Being a global chain, they want to maintain same look and feel of global store experience. It is obviously not possible to get everything from global vendors as cost is also a criteria. As Purchasing Buyer you have been asked to procure major capex for the stores chain. Explain with detailed steps how you will approach this assignment focusing on what factor will bedifferent as against typical raw material procurement? What challenges one may face in Capex Procurement? Take examples of Capex you can think of in above scenario & explain process around it in your answer accordingly. (10 Marks)

2. Amidst Covid with global logistics opening up slowly, it’s important for your organization who is in plastic sheets manufacturer to get their raw material – resins, the main ingredient in this molding process from Turkey. The raw material is urgently required now as your organization has lots of order to deliver. While market has open yet movement involved lot of risk like delayed consignments etc. What Inco terms once should select to ensure goods are delivered on timely basis and till factory premises? Can choosing right Inco terms also help organization to save money in these difficult times? (10 Marks)

3. Case Study

INTRODUCTION

M/s GETWELL is a privately owned big pharma player. Being Pharma company selection of raw material and packaging material is quite stringent both in terms of specification & dealing with same vendors for years now. M/s GETWELL is a listed organization who strongly believes in innovation. Their R&D team continuously works on getting customer latest product and hence don’t want to change old proven ways of working under name of quality.

M/s GETWELL has grown since 1980s into one of the top 5 Pharma players in India. The company has an annual turnover of $750 million and employs 2,500 staff, including a centralized purchasing function at head office. From past 3 years company growth has been almost flat.A newly hired senior purchasing manager Jacob has been appointed at head office, who is responsible for bringing change in procurement practice and yet not sacrificing savings. During his interview he was also told that last year during annual vendor meet lot of vendors raised concern of need of transparency in procurement process. They also mentioned that they get lot of enquiries but even after ensuing proposal and sample submission as per process, they never get new orders. These vendors are in database of other Pharma companies and are quite keen to work with GETWELL.

Scenario

Jacob is an experienced and qualified purchaser who has worked across the public and private sectors for the last decade. In starting days he is investing lot of time to understand key categories and the critical vendors. He is simultaneously working on updating Purchase Policy.

While undergoing few transactions, Jacob could identify issue in sample approval process. While engineering teams evaluate lot of samples of new vendors, doesn’t provide logical reason for rejecting new vendors even though samples look to fit in specification. Moreover, organization still followed seal envelope quotation process for most of the critical procurement, which takes lots of time. Most of the time cycle of sourcing goes so long that key launches are often closed in haste and hence order are placed with same incumbent vendors with much higher cost.

Meanwhile, Jacob highlight these Gap to Head of Purchase department during his quarterly review discussion. During the discussion Jacob happen to mention that while organization has progressed but still follow old ways of procurement. These progress delays over cycle and also impact new launches. He also mentioned risk that organization is taking by depending on few vendors for years now. Jacob also highlighted how eProcurement process can help them to resolve some of these issues. The Purchase head is quite surprise to understand that changes in process can bring both speed andtransparency. And is also worried that cost should not be the only criteria to select new vendors

The Head of Purchase Department has asked him to evaluated overall process and come up with his recommendation. (The information in this case study is purely fictitious and has been prepared for assessment purposes only. Any resemblance to any organization or person is purely coincidental.)

a. Put yourself in shoes of Jacob, mention challenge that you can identify as a Purchase Manager in the Case Study above? How can eProcurement help you to improve you manage to resolve them on longer term? (5 Marks)

b. The Purchase Manager Jacob wants to introduce stringent supplier selection criteria in purchase process while evaluating vendors. What are the steps he should value in this case study? (5 Marks)

 

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Service Operations Management

1. Discuss the Role of Service Engineers in ‘Engineering’ Service Operations. Explain the three techniques used to evaluate service operations with reference to a Restaurant setup (10 Marks)

2. Define and briefly explain the term ‘Service Design’. What are the various approaches that organizations adopt to implement ‘Service Design’? Explain with examples for each approach from setups like Banking; Customer Care; App based services; etc (10 Marks)

3. The consumer durable industry is a good example wherein the businesses involve both manufacturing as well as service operations. The sold products are evaluated by the customers and rated highly based on the after sales ‘service’ that the seller provides. With reference to the consumer durable industry discuss the following aspects of service operations

a. Discuss the elements that need to be planned in a Service Framework. (5 Marks) b. What are the challenges faced by the Service Managers who manage these service operations? (5 Marks)

 

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Total Quality Management

1. Gokuul Industries is known for its innovative products. In recent times some of its products failed to meet its customers’ expectations resulting in an increase in the new product development time. Suggest a quality management technique that GokuulIndustries can use to understand its customer’s needs, translate them into product features and quality plan for the products while keeping the competitors’ performance

in view. (10 Marks)

2. You have joined Reddy Sons as VP operations. The organization has been confronting several issues like rising in costs, a decline in sales volumes and customer dissatisfaction for the last two years. Reddy Sons works in a conventional method and all performance measures are in traditional financial terms only, like revenue increase, high profit or liquidation etc. You realize that these conventional performance estimates do not help the organization in their quality initiatives. How are you going to change the performance measurement system at Reddy Sons to bring it in line with the TQM philosophy?

(10 Marks)

3. Consistent product quality is the most proven predictor of any manufacturer’s success. Competitors may imitate each other’s marketing, but superior quality stands alone as the truest statement of company’s values. That is why forward-thinking manufacturers are making quality cost management part of their DNA.

Engraining the fundamentals of quality cost management across every plant and production line creates guardrails that keep quality improvement on track. Moreover, it leads to improved product quality and increased yield rates, fostering customer goodwill. That is why manufacturers who have embraced quality cost management are driving higher customer demand and loyalty—and greater profits—than competitors spending millions of dollars to market mediocre quality products.

Knowing the cost of quality (COQ) is essential to earning and keeping a reputation for excellence, nurturing customer trust, and growing over time. Since it represents all the costs associated with stabilizing and continually improving product quality, fromsuppliers to customers, COQ is the single best metric for tracking how well manufacturing is delivering on the commitment to exceptional quality. It’s common to

see cost of quality account for 15% to 20% of a manufacturer’s sales, and between four to six times the size of net profits a given year.

Columbus, L. (2020, August 28). Getting Started With Quality Cost Management. Retrieved August 30, 2020, from https://www.qualitymag.com/articles/96194-getting-started-with-quality-cost-management

a. Using an industry example, explain the steps to calculate and report cost of quality (COQ)? Compare the calculated COQ with the COQs of some world class companies.(5 Marks)

b. Explain how the company can reduce its COQ? (5 Marks)

 

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Insurance and risk management

1. Anil has recently started working with a renowned MNC after passing out of a premier B-School. A senior colleague has suggested him to start investing early, if he wants to build a large retirement corpus. He also suggested Anil to take adequate life insurance cover. Anil is however, unable to properly understand the utility of a life insurancecover. You are required to provide Anil with an understanding of the importance of Life Insurance cover, and the various types of Life Insurance Products that are available. (10 Marks)

2. The global market for private health insurance is being disrupted at the same time growing rapidly. Keeping in view with the current scenario of health insurance in India. Discuss the future aspects of Health Insurance market in India. (10 Marks)

3.a. John is forty years old, and works in the Private Sector. He feels it is still too early to worry about old age, and does not have a systematic investment plan. His focus is very much on the quality of life at present. As his financial planner, discuss the types of risks he is likely to face post retirement. (5 Marks)

3.b. Explain the various steps which will be involved in framing the retirement plan. (5 Marks)

 

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Treasury Management in Banking

1. In today’s era, due to the uncertainties in the economic environment, most Organizations have increased their cash holding. As a part of the treasury team in an organization, highlight some of the best practices in treasury operation with respect to cash holdings. (10 Marks)

2. Sneha had just completed her MBA and was placed in a bank. She was appointed to manage the foreign exchange department. Her manager had asked to prepare a short report on various exposures she would be facing while handling foreign exchange transactions. Help her to prepare the report keeping in mind key exposures. (10 Marks) 3. In recent times bank is witnessing volatility in interest rates as well as foreign exchange rates .Thus putting pressure on the banks for maintaining a good balance among spreads, profitability and long-term sustainability. a. As a risk mitigating manager write a short note on asset – Asset liability management (ALM) and its importance (5 Marks)

b. Discuss the two main type of ALM Technique used in banks. (5 Marks)

 

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International Banking & Foreign Exchange Management

1. Amit has completed his MBA and joined Telta Ltd. The company was planning to start exporting its goods to other countries. Amit’s manager wanted him to prepare a short report on the steps involved in payment to be done through Letter of Credit by the importer. Also he wanted Amit to comment on Revocable and Irrevocable Letter ofCredit and suggest which one would be better in terms of safety for Telta Ltd. Justify your reasons. (10 Marks)

2. Neha had four new members recently joining her team. She wanted to make her team understand that financial markets have become closely interlinked which means that a dealer of any particular desk should be well-informed about other related financial markets as well. Help her to prepare a report for the new members on the reasons for the treasury division to integrate various operations- foreign exchange, money market and securities market operations. Also comment whether risk free arbitrage opportunities can be exploited or not through integrated treasury operations. (10 Marks)

3. Shikha was working in the forex department of a bank after completing her postgraduation. She was made aware by her manager that the merchant buying and selling rates are calculated differently and derived with the help of the rates prevalent in the inter-bank markets. She was asked by her manager to prepare a report on how the rates are determined in the case of:

a. Market’s Selling Rate (5 Marks)

b. Market’s Buying Rate (5 Marks)

 

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Strategic HRM

1. ABC Ltd. is a well-known financial institution in India since 1970. Recently, the company has decided to shift its HRM approach to make it more strategic. You are hired as a consultant in this transition. Explain the challenges that you may face in this process?

2. WONDERWORLD is an entertainment company which is into gamification technology. The company is reviving its HRM approach to make it more strategic in nature. First function that company wants to undertake strategically is talent acquisition and staffing. As an HR consultant of WONDERWORLD, suggest a strategic approach to talent acquisition and staffing.

3. EDURING Pvt Ltd. is a medium sized IT company which is currently facing an employee turnover problem. To address this issue, you are hired as a consultant by the company. In this background, answer the following:

a. Explain the types of employee turnover

b. Explain the reasons for employee turnover

 

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International HR Practices

1. INTERNETIZENS Systems Ltd is a leading Indian IT company based in Mumbai. The company has planned its expansion to south Africa. First task the company needs before it starts its operations is undertaking international HR planning. As an HR head of the company, you are asked to do the same. Explain the process that you will follow to undertake the international HR planning.

2. Your company is a leading bank in India and you are planning to expand your operations to the countries in south America. It is important for an organization to have a performance management system for international employees. As an HR head, you are requested to set up a performance management cycle for the company in south America?

3. DMW is a luxury car manufacturer from Germany and the company is planning its expansion in Asia and North America. In this background, answer the following question:

a. What are the HRM issues that a company may face in Asia?

b. What are the HRM issues that a company may face in North America?

 

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HR Audit

1. ‘Aspire North’ is a talent management company that has assigned you the task to conduct their HR audit. In this context, you need to explain to your team of new joiners, what HR audit is all about. With the help of your team, what types of HR audit do you think should be conducted for your Organization? Conclude by stating the objectives of conducting these audits.

2. Cosmos Pvt Ltd, a web development company, is planning to conduct its HR audit next month. John Swift, the audit head is looking after this task. As his team member, what essential steps will you suggest that the HR auditor should follow in order to complete this work successfully? Explain in the context of this case.

3. Penny is the CEO of Mars Pvt Ltd. She believes that only the Corporate level HR audit is sufficient for the organization. However, the VP-Operations argues that Functional level HR audit is more important for an organization. As an HR Audit expert, you have been asked to resolve this issue. In the context of the above case,

a. Explain the importance of corporate level Audit by highlighting what areas should be covered under it.

b. Convince Penny for conducting Functional level HR audit as well by highlighting what areas should be covered under it.

 

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Employee development & talent management

1. Sterling Ltd is a Hotel chain that wants their sales executives to win corporate clients, who can use block booking for their executives. Sales executives must do sales majorly on-line and business during the post COVID times is challenging. You must analyze business environment as well as the task to identify the training needs. What information will you use? How will you go about the process?

2. As a Digital media company, you wish to hire project managers. You decide to look at internal hiring methods instead of hiring from the external market. Which techniques you will use? What will be some of the advantages of internal hiring?

3a. Evaluate the benefits of Succession planning in terms of its merits and Demerits. Give any example of how organization have used succession planning for talent management.

3b. Suggest any 3 Off-the-job Development programs for Customer experience management executive in a consulting firm.

 

 

 

 

 

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