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MH0059
– Quality Management in Healthcare Services
Qus:1 Discuss the history and scope of quality in healthcare.
• History
• Scope
Answer:
History:
According to
Ellis and Whittington, there have been two conventions of quality in world
history. They are the convention of quality in industry and the convention of
quality in healthcare. The following discusses the past,
Qus:2 Explain the application of quality concepts in healthcare
organisations.
• Explaining the
application of quality concepts in healthcare organisations
Answer:
Explaining the
application of quality concepts in healthcare organizations:
Application of
quality concepts in healthcare organisations consists of the degree to which
healthcare service for individuals and population has met the following:
• Must increase the desired health
outcomes (quality principles).
• Must be
Qus:3 Discuss quality management in health care.
• Dimensions of
quality management
• Principles of
quality
• Objectives of
quality and quality policy
• Requirements of quality patient care
Answer:
Dimensions of
quality management:
By observing the
quality of care laws and metrics, and how they relate to these eight dimensions
of quality which are:
• Quality of reporting The National
Health Profile (NHP) is a collection of currently available
Qus:4 Explain the seven quality tools. Add a note on advantages
and disadvantages of quality control.
• Explanation of
seven quality tools
• Advantages and
disadvantages of quality control
Answer:
Explanation of
seven quality tools:
1. Flowchart: Flowcharts give a visual
illustration of the sequence of the operations needed to complete a task. To
understand a process, the first step is to draw a flowchart of the process.
Every process will need
Qus:5 Discuss quality assurance in healthcare services.
• Strategy of
quality assurance
• Implementation of
quality assurance programmes
• Advantages and
disadvantages of quality assurance
Answer:
Strategy of
quality assurance:
Quality assurance
is a cycle that is to be followed for the continuous improvement of quality.
The different stages are to asses, monitor and improve the quality of the
services provided by the healthcare sector. Planning is done in our everyday
lives and in our facilities. Planning is also critical for
Qus:6 Explain the importance of teams in healthcare.
• Explanation of
importance of teams in healthcare
Answer:
Explanation of
importance of teams in healthcare:
A team is a group
of individuals or people working together to produce products or deliver
services and to achieve shared goals. A team performs interdependent tasks to
work towards a common mission. Team members share goals and are mutually
accountable for accomplishing the tasks in an organisation.
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MH0058
– Legal Aspects in Healthcare Administration
Qus:1 Define negligence. Explain civil, criminal and contributory
negligence in detail.
• Definition
• Explanation of
civil, criminal and contributory negligence
Answer:
Negligence:
Negligence is the
breach of a duty caused by omission to do something which reasonable man guided
by those considerations which ordinarily regulate the conduct of human affairs
would do, or doing something
Qus:2 Discuss Prenatal Diagnostic Technique Act of 1994 in detail.
• Discussing all the
components of Prenatal Diagnostic Technique Act
Answer:
Discussing all
the components of Prenatal Diagnostic Technique Act:
Prenatal
diagnostic methods are being resorted to frequently in this day and age as the
age of maternity increases and consequently the incidence of certain
genetically transmitted diseases.
Some of the
commonly
Qus:3 Discuss the important aspects of Consumer Protection Act.
• Explaining the
important aspects of Consumer Protection Act
Answer:
Explaining the
important aspects of Consumer Protection Act:
The Consumer
Protection Act, 1986, now covers the services rendered by the medical
fraternity as well. Earlier, medical malpractice came only under the purview of
civil courts and criminal courts but there were various hurdles found in these
systems, such as:
1. Prolonged
Qus:4 Explain the code of practice and legal aspects of assisted
reproductive techniques.
• Code of practice
• Legal aspects
Answer:
Code of practice:
Those areas which
most affect the doctors, scientists and patients and are a part of this code
summarized below.
1. A „person responsible‟ shall take full
responsibility for ensuring that the staff of the registered unit is
Qus:5 Explain the regulatory requirements in setting up and
running a blood bank.
• Explanation of the
important regulatory requirements in setting up and running a blood bank.
Answer:
Explanation of
the important regulatory requirements in setting up and running a blood bank.
National Blood
Policy: Government of India published in the year 2002 the National Blood
Policy. The objective of the policy is to provide safe, adequate quantity of
blood, blood components and products. The main aim of the policy is to procure
non remunerated regular blood donors
Qus:6 Define euthanasia. Explain euthanasia in Indian scenario.
• Definition
• Euthanasia in
Indian scenario
Answer:
Euthanasia:
Euthanasia is
traced back to the Greek word, “euthanatos” which means “good death”.
It can be defined
as an "intentional killing by an act/ omission of person whose life is
felt not to be worth living."
Euthanasia in
Indian scenario:
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