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National Institute of Business Management
Chennai - 020
EMBA/ MBA
Elective:
Operations Management (Part - 1)
Attend any 4 questions. Each question carries 25 marks
(Each answer
should be of minimum 2 pages / of 300 words)
Q. 1. Explain the 5 major responsibilities in operations
decisions. Give examples.
Answer:
Operational decisions occur on a daily basis and are made considering the risk
to the business. Often these decisions are administrative in nature and can be
implemented quickly and tend to carry little risk. At RWE npower, employees at
every level take operational decisions daily. An example might be when to
re-order a particular item of stock. Another could be to determine how many
operative staff will be required to complete a task.
Responsibilities in Operations Decisions:
Q. 2. Explain the strategy determination process in
operations.
Answer: Strategic
management comprehending a proactive, rational, normative and comprehensive
sequence, is composed of the following main steps, namely, determination of the
mission and goals, determination of the corporate strategies after an
environmental analysis, and implementation and control of these strategies. One
of the significant characteristics of the strategy determination process is the
notion of comprehensiveness that is a detailed study of strengths and
weaknesses of the firm and the opportunities and threats within the environment
and a deeper evaluation of the
Q. 3. Explain the behavioural dimensions of Job
Design.
Answer: Job
design (also referred to as work design or task design) is the specification of
contents, methods and relationship of jobs in order to satisfy technological
and organizational requirements as well as the social and personal requirements
of the job holder. Or in other words, its how a job is positioned and designed
in
Q. 4. What is work sampling? How does it proceed?
Explain.
Answer: It
is a Statistical technique used for predicting the total time consumed by an
activity, in processes ranging from customer service and manufacturing to
telemarketing. It relies on the observations made over a period to record what
is happening at that instant, and the frequency at which one or more activities
are being performed. Work sampling is the statistical technique for determining
the proportion of time spent by workers in various defined categories of
activity (e.g. setting up a machine, assembling two parts, idle…etc.). It is as
important as all other statistical techniques because it permits quick
analysis, recognition, and enhancement of job responsibilities, tasks,
performance competencies, and organizational work flows. Other names used for
it are 'activity sampling', 'occurrence sampling', and 'ratio delay study'.
Q. 5. What are the principle reasons for the lack of focus in
operations when practiced? Explain.
Answer:
Q. 6. Who is an average worker? Explain
Answer:
25 x 4=100 marks
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Send your semester & Specialization name to our
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