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ALLAMA IQBAL OPEN UNIVERSITYY |
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Semester Terminal Exam Autumn 2020 |
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Level/Program: Post Graduation (Master/Diploma) |
Maximum Marks |
100 |
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Title /Course |
Total Quality Management (5011) |
Pass marks |
50 |
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Code |
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Instructions
for Exams:
1. Attempt All
Questions.
2. Write answers in
your own woords and avoid copying from an internet source or any book.
3. Be precise, avoid
unnecessary details, answer to each question must be between 600-800 words.
4. Students
are advised to uploadd their answer sheets/solutions on LMS portal ass soon as
they complete their answers and noot to wait for 8:30 PM.
5. Submissions
after due date & time will not be entertained. Attach undertakingg with
each course code which were allowwed to attempt in Urdu.
6. If plagiarism
found, Student may be declared fail.
Q1. Working
as an individual or in a team of three or more people, determine twwo or more
obstacles to implementing TQM in one or more of the organizations listed below:
·
Large department storee
·
Grade school
·
Manufacturing facility
·
Large grocery store
Marks 33
Q2. The
most important asset of any organization is its customers. An organization’s
success depends on how manny customers it has, how much they buy, and how often
they buy. Customers that are satisfied will increase in number, buy more, and
buy more frequently. Whhy do organizations maintain customer relationnship
management? Why is the concept important to two different organizations – one
that is a purchaser and the secoond, a supplier of services? Marks 33
Q3. You
have been asked to develop an employee involvement policy as a paart of quality
management implantation program for your organization. Respond to the
following:
(a)Why do you need
union involvement?
(b)How will you get
the unionn involved?
(c) What resistance
should youu expect?
Marks 34
Dear students, get latest Solved assignments and case studies by
professionals.
Mail us at :
help.mbaassignments@gmail.com
Call us at : 08263069601
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