QM0013 - Quality Management Tools

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Spring 2013

Master of Business Administration- MBA Semester 3

QM 0013 - Quality Management Tools - 4 Credits

(Book ID: B1243)

Assignment Set - 1 (60 Marks)

Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.

Q1.a. Explain Quality Assurance and Quality Control.

Answer :

Quality Assurance	Quality Control

b. What are the different phases of Quality Function Deployment?5 +5 = 10 marks(200 - 250 words each)

Answer :  Quality function deployment (QFD) is a “method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process.”,[1] as described by Dr. Yoji Akao, who originally developed QFD in Japan in 1966, when the author combined his work in quality assurance and quality control points with function deployment used in value

Q2.Describe Robust Design Optimisation Strategy. Briefly describe Quality Engineering using Robust Design and its concepts.10 marks(350-400 words)

Answer : IOSO Technology implements the new evolutionary response surface strategy. This strategy differs significantly from both the traditional approaches of nonlinear programming and the traditional response surface methodology. Because of that IOSO Technology algorithms have higher efficiency, provide wider range of capabilities, and are practically insensitive with respect to the types of objective function and

Q3.Explain Cause and Effect Diagram and its advantages. Give a brief explanation on New Seven-SQC Tools.10 marks(35(350-400 words)

Answer : Cause and effect is a very important part of solving any problem. Before a solution can be reached, you must first know and clearly understand what is causing the issue in the first place. It is only then that you will be able to figure out what needs to occur in order for the problem to be resolved.

Q4.a. Briefly explain the different types on control charts with an example.

Answer : Control Chart Types

Control Charts fall into two main types: variable and attribute.

Variable (i.e., measured)

Variable control charts use measured data (

b. Explain the Excellence Maturity Model.5 +5 = 10 marks(200 - 250 words each)

Answer : The data excellence maturity model tracks an organization's progress from the early stages of data governance - described here as "chaotic" - to the most mature stages where data is utilized as a core enterprise asset - described as "predictive". The maturity model is often used to understand the right projects and

Q5.Explain the types of Process Mapping and the benefits of Distributed mapping. Briefly explain why Six Sigma was introduced.10 marks(350-400 words)

Answer : High-Level Process Map

A High-Level Process Map describes all of the core processes within an organization.  For example, ISO 9001 requires that the sequence and interaction of the Quality Management System processes are determined.  One way to demonstrate that processes are “determined” is through a high-level process map.

Low-Level Process Map

Q6.Describe the steps to be followed to implement ISO 9000 in an organization.10 marks(350-400 words)Spring 2013

Answer : Implementation of ISO 9000 affects the entire organisation right from the start. If pursued with total dedication, it results in 'cultural transition' to an atmosphere of continuous improvement. How difficult is the process of implementing ISO 9000? The answer depends on:

·         The sophistication of your existing quality programme

·         The size of your organisation

·         The complexity of your

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