MH0059 – Quality Management in Healthcare Services

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Spring 2013

Master of Business Administration in Health Care Services- MBA (HCS) Semester 4

MH0059 – Quality Management in Healthcare Services- 4 Credits

(Book ID: B1323)

Assignment Set -1 (60 marks)

Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.

Q1.Describe Maxwell’s concepts of quality.10 marks(350-400 words)

Answer :  In thermodynamics, vapor quality is the mass fraction in a saturated mixture that is vapor; i.e. saturated vapor has a "quality" of 100%, and saturated liquid has a "quality" of 0%. Vapor quality is an intensive property which can be used in conjunction with other independent intensive properties to specify the thermodynamic

Q2.Explain the principles of quality in healthcare.10 marks(350-400 words)

Answer : Principles for Health Care

If we're going to fix our economy, we must fix America's broken healthcare system - we cannot afford to wait. Crushing healthcare costs have made it impossible to strengthen our economy, with families and businesses all struggling to make ends meet. Reforming healthcare means: keeping the healthcare you have, if you like it, seeing the doctor of your choice, increasing the quality of care while decreasing costs and

Q3.Differentiate between Six sigma and Total quality management.10 marks(350-400 words)

Answer : Six Sigma and Total Quality Management in Healthcare

Quality improvement in health care has developed gradually as emerging ideas have been explored and implemented within various clinical and non-clinical settings.  One of the more recent methods of quality improvement which

Q4.Describe the NABH standard.10 marks(350-400 words)

Answer :    National Accreditation Board for Hospitals & Healthcare services (NABH)    

1. What is NABH?

National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India, set up to establish and operate accreditation programme for healthcare organizations. The board while being supported by all stakeholders including industry, consumers, government, have full functional autonomy

Q5.Explain the benefits of quality management in clinical services.10 marks(350-400 words)

Answer : Ideally, every clinical trial should have a Clinical Trial Quality Management Plan (QMP) describing the tools that will be used to ensure study quality. The extent and nature of monitoring may be determined based on various considerations such as trial design, complexity, size, risks to subjects, and endpoints of the trial.

Q6.Discuss the methods of performance evaluation in healthcare services.10 marks(350-400 words)

Answer : Evaluation can only take place in fertile ground. This means that key actors should have an appreciation of the analysis enterprise and a desire to use analysis as a tool for decision-making. In addition, there needs to be active discussion between the evaluator and decision-makers about what new knowledge is to be

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