MU0012 – Employee Relations Management

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Spring 2013

Post Graduate Diploma in Human Resource Management

Semester 1

MU0012 – Employee Relations Management - 4 Credits

(Book ID: B1734)

Assignment (60 Marks)

Note: Each main question carries 10 marks. Answer all the questions.

Q1. Explain the meaning and importance of employee relations management.(10 marks)

Answer : The team leader or the manager plays an important role in promoting healthy relation at workplace:

It is essential that the supervisor assigns challenging tasks to his team member as per his specialization and interest. The individual should have interest in the work; otherwise he would treat it as a burden and unnecessarily crib

Q2. Describe the different levels of strategy in an organization.(10 marks)

Answer : Corporate Level Strategy

Corporate level strategy occupies the highest level of strategic decision-making and covers actions dealing with the objective of the firm, acquisition and allocation of resources and coordination of strategies of various SBUs for optimal performance. Top management of the organization makes such decisions. The nature of

Q3. (a) What are the types of conflicts? (5 marks)

Answer : Irrespective of whether you like them or not, conflicts have become a part of daily life which cannot be avoided. They are naturally occurring ingredients that add a spice of flavour to our life, sometimes making it enjoyable, while at other times causing terrible destructions. This difference of opinions, caused on ideas, wishes or desires, called conflicts can take place at home, school, workplace, or any other

(b) What methods are used to resolve conflicts in organizations? (5 marks)

Answer : Conflicts can be managed in a number of ways. Various factors need to be considered to decide the right method that would prove useful in a particular situation. Some of the ways and means to manage conflict are briefed below.

1. Avoidance

This method indicates absence of any action. This also includes withdrawal and suppression.

·         Strengths: This is

Q4. Explain the importance of Human Resource Information Systems. (10 marks)

Answer : The Human Resources Information System provides details on administration, payroll, recruitment, and training. This system is expected to deliver valuable results to your human resources division and your organization as a whole. It is an essential tool that aids management in making strategic decisions.

History

From 1960 to 1970, major companies were in search of a centralized personnel management system. Software programs were then created in large computers to facilitate storage of data mainly for payroll purposes. The Human

Q5. (a) What is meant by grievance? (3 marks)

Answer : What is a grievance?

The term grievance refers to a written statement made according to the grievance procedure included in the collective agreement. It deals with any dispute concerning the interpretation, the application, the administration or the alleged violation of any clause of the collective agreement.

The purpose of the grievance procedure

(b) Explain the steps in grievance redressed system. (7 marks)

Answer :  Employee's Grievance redressed system

In order to streamline the grievance handling system in the company, management is pleased to introduce following "Grievance Procedure" with immediate effect.

A. Grievance Procedure

An aggrieved employee shall first present his grievance verbally in person to the Head of Department and his grievance will be settled or will be replied by the Concern Head of Dep’t. within 3 days of the presentation of the

Q6. Explain the meaning and objectives of trade union. (10 marks)

Answer : Trade unions are formed to protect and promote the interests of their members. Their primary function is to protect the interests of workers against discrimination and unfair labour practices. Trade unions are formed to achieve the following objectives:

Representation

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