QM0013 - Quality Management Tools

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Spring 2013

Master of Business Administration- MBA Semester 3

QM 0013 - Quality Management Tools - 4 Credits

(Book ID: B1243)

Assignment Set - 1 (60 Marks)

Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.

Q1.a. Explain Quality Assurance and Quality Control.

Answer :

Quality Assurance	Quality Control

b. What are the different phases of Quality Function Deployment?5 +5 = 10 marks(200 - 250 words each)

Answer :  Quality function deployment (QFD) is a “method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process.”,[1] as described by Dr. Yoji Akao, who originally developed QFD in Japan in 1966, when the author combined his work in quality assurance and quality control points with function deployment used in value

Q2.Describe Robust Design Optimisation Strategy. Briefly describe Quality Engineering using Robust Design and its concepts.10 marks(350-400 words)

Answer : IOSO Technology implements the new evolutionary response surface strategy. This strategy differs significantly from both the traditional approaches of nonlinear programming and the traditional response surface methodology. Because of that IOSO Technology algorithms have higher efficiency, provide wider range of capabilities, and are practically insensitive with respect to the types of objective function and

Q3.Explain Cause and Effect Diagram and its advantages. Give a brief explanation on New Seven-SQC Tools.10 marks(35(350-400 words)

Answer : Cause and effect is a very important part of solving any problem. Before a solution can be reached, you must first know and clearly understand what is causing the issue in the first place. It is only then that you will be able to figure out what needs to occur in order for the problem to be resolved.

Q4.a. Briefly explain the different types on control charts with an example.

Answer : Control Chart Types

Control Charts fall into two main types: variable and attribute.

Variable (i.e., measured)

Variable control charts use measured data (

b. Explain the Excellence Maturity Model.5 +5 = 10 marks(200 - 250 words each)

Answer : The data excellence maturity model tracks an organization's progress from the early stages of data governance - described here as "chaotic" - to the most mature stages where data is utilized as a core enterprise asset - described as "predictive". The maturity model is often used to understand the right projects and

Q5.Explain the types of Process Mapping and the benefits of Distributed mapping. Briefly explain why Six Sigma was introduced.10 marks(350-400 words)

Answer : High-Level Process Map

A High-Level Process Map describes all of the core processes within an organization.  For example, ISO 9001 requires that the sequence and interaction of the Quality Management System processes are determined.  One way to demonstrate that processes are “determined” is through a high-level process map.

Low-Level Process Map

Q6.Describe the steps to be followed to implement ISO 9000 in an organization.10 marks(350-400 words)Spring 2013

Answer : Implementation of ISO 9000 affects the entire organisation right from the start. If pursued with total dedication, it results in 'cultural transition' to an atmosphere of continuous improvement. How difficult is the process of implementing ISO 9000? The answer depends on:

·         The sophistication of your existing quality programme

·         The size of your organisation

·         The complexity of your

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ML0010 – Warehouse & Supply Chain Management

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Master of Business Administration- MBA Semester 3

ML0010 – Warehouse & Supply Chain Management – 4 Credits

(Book ID: B1761)

Assignment Set - 1 (60 Marks)

Note: Answer all questions (with 350 to 400 words each) must be written within 6-8 pages. Each Question carries 10 marks 6 X 10=60

Q1. Define Warehousing? What are the attributes of ideal warehousing? 02+08=10

Answer : A warehouse is a commercial building for storage of goods. Warehouses are used by manufacturers, importers, exporters, wholesalers, transport businesses, customs, etc. They are usually large plain buildings in industrial areas of cities and towns and villages. They usually have loading docks to load and unload goods from trucks. Sometimes warehouses are designed for the loading and unloading of goods directly from railways,

Q2. List the key metrics used in supply chain management. 00+10=10

Answer : 12 Key Metrics For Supply Chain Management

Supply Chain Management (SCM) requires management of complex dependencies between teams, departments and partner companies across international boundaries. It is a natural area for metrics.

Supply Chain Metrics may include measurements for procurement, production, transportation, inventory, warehousing, material

Q3. What are the basics of strategic supply chain management? Also enlist the imperatives for the supply chain strategy. 02+08=10

Answer : The concept of Supply Chain Management is based on two core ideas. The first is that practically every product that reaches an end user represents the cumulative effort of multiple organizations. These organizations are referred to collectively as the supply chain.

The second idea is that while

Q4. Discuss the basic sets of processes that ensure an effective management of transportation processes. 00+10=10

Answer : Transportation planning is a cooperative process designed to foster involvement by all users of the system, such as the business community, community groups, environmental organizations, the travelling public, freight operators, and the general public, through a proactive public participation process conducted by the Metropolitan Planning Organization (MPO), state Department of Transportation (state

Q5. What do you understand by time series forecasting? Explain the components of time series demand forecasting. 02+08=10

Answer : The ability to model and perform decision modelling and analysis is an essential feature of many real-world applications ranging from emergency medical treatment in intensive care units to military command and control systems. Existing formalisms and methods of inference have not been effective in real-time applications where

Q6. What is bullwhip effect? Describe the causes of bullwhip effect. 05+05=10

Answer : The Bullwhip Effect

An unmanaged supply chain is not inherently stable. Demand variability increases as one moves up the supply chain away from the retail customer, and small changes in consumer demand can result in large variations in orders placed upstream. Eventually, the network can oscillate in very large swings as each organization in the supply chain seeks to solve the problem from its own perspective. This phenomenon is known as

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ML0011 – Buying & Merchandising

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Master of Business Administration- MBA Semester 3

ML0011 – Buying & Merchandising – 4 Credits

(Book ID: B1762)

Assignment Set - 1 (60 Marks)

Note: Answer all questions (with 350 to 400 words each) must be written within 6-8 pages. Each Question carries 10 marks 6 X 10=60

Q1. Explain the various principles of an ideal merchandising giving suitable examples for each. 00+10=10

Answer : Merchandising

Merchandising is a term used in marketing to denote all those sales- promotion activities that aim to generate the customer’s interest in the product or service other than conventional press and television advertising, direct mail or the use of PR. The purpose of merchandising is to bring product and customer into the closest possible proximity in order that the attributes of the merchandise may become fully apparent and, in effect, sell themselves.

The Principles of Merchandising

Q2. Discuss the concept and Implications of open-to-buy system. How do you calculate open-to-buy for the past and current period? 04+03+03=10

Answer : Good inventory control is critical to ensuring an adequate level of stock is on hand for the amount of sales being generated. Having too much inventory (or the wrong type) during certain periods can slow your cash flow and reduce profits with too many markdowns. On the other hand, if you under buy and miss sales opportunities then you are not making your potential profit. A retailer can be sure to stock the right amount of the right products at the right time by using an Open-To-Buy (OTB) plan.

Q3. List some of the ethical issues involved in merchandise buying. 00+10=10

Answer : There are a million ethical issues in today's businesses and unfortunately there is no perfect decision measurement for all these issues. The ethical issues in international businesses are much more complicated and much more delicate, along with being tenfold in numbers.

Business ethics is a behaviour that all businesses stick to. Also known as corporate ethics or professional ethics, it incorporates moral guidelines as also the problems a business entity frequently faces. The term 'business

Q4. Explain the five stages of the consumer buying process 00+10=10

Answer : The marketer is responsible for selling the goods in the market so he must have the knowledge how the consumers actually make their buying decisions. For this he must study the consumer buying decision process or model. It involves five stages.

 1.)    Need recognition:- consumer buying

Q5. Manufacturer brands usually take less promotional effort as compared to private brands.

Elaborate 00+10=10

Answer : Generic brands of consumer products (often supermarket goods) are distinguished by the absence of a brand name. It is often inaccurate to describe these products as "lacking a brand name", as they usually are branded, albeit with either the brand of the store in which they are sold or a lesser-known brand name which may not be aggressively advertised to the public.[citation needed] They are identified more by product characteristics.

Q6. Enumerate the essentials of successful visual merchandising 00+10=10

Answer : Mastering visual merchandising

Retail is a competitive business. Even if your product is completely unique, you still have competition. There is always another store down the road or online that is also aiming for your customers' dollars. The days of running a traditional family business lacking any real commercial sophistication are almost over. How you present your store is a very strategic aspect of your business. In a world where you can find identical merchandise in multiple stores, layout and presentation have become key differentiating factors. Going

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ML0012 – Store Operations

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Master of Business Administration- MBA Semester 3

ML0012 – Store Operations – 4 Credits

(Book ID: B1763)

Assignment Set - 1 (60 Marks)

Note: Answer all questions (with 350 to 400 words each) must be written within 6-8 pages. Each Question carries 10 marks 6 X 10=60

Q1. Retail store managers are accountable for successfully running a retail store. Elaborate 00+10=10

Answer : Store managers fill a number of roles in a retail environment. Ultimately, they are responsible for the store's overall profitability. Retail managers often must work long hours, including evenings and weekends, as these are

Q2. What are the factors that need to be considered before allocating space in a store? 00+10=10

Answer : Product Space Elasticity: According to Curran (1972) space elasticity is the ratio of relative

change in unit sales to relative change in shelf space. Positive change in space allocated to a

brand brings positive change in sales; however, this change may not be a linear function (see

Appendix 2 for its relation with display space). This relationship has been developed after

interviewing retailing manager. However, the values of

Q3. What is Standardization? Explain the levels of Standardization. 05+05=10

Answer : Standardization can be defined as reducing, simplifying, and organizing matters which are apt to become diversified, complicated, and chaotic if left uncontrolled.・Standards can be defined as rules・specified by standardization. There are mandatory standards and voluntary standards, but generally voluntary ones are referred to as standards.・

Industrial standardization represents

Q4. List the benefits offered by storage systems to retailers? Write a note on Automated Storage and Retrieval System 05+05=10

Answer : ADVANTAGES FOR RETAIL

Advantages in goods procurement

                                                                                                                                     

·         Optimum transport packaging that guarantees maximum freshness and quality of the goods across all stages of the supply chain

·         Significant reduction of damage to goods in transportation and storage

·         Availability throughout Europe

Q5. List and explain the components of merchandise handling? 00+10=10

Answer : Retailers can source their merchandise from manufacturers or produce their own store brands (referred to as private labels). Both manufacturer's brands and private labels have their own advantages. Selecting brands and choosing a branding strategy are components of a retailer's process of merchandise assortment planning. The most complex task for a retailer is to decide whether to source the merchandise from within the country or to source it from global sources.

The merchandise purchasing process consists of five steps: identifying the sources of supply, contacting the sources of supply,

Q6. Enumerate the significance of maintaining merchandise records? 00+10=10

Answer : The key to restocking is knowing what you've already sold and replacing what sells the best and most profitably. And the key to this knowledge is setting up and using an efficient inventory management system. Whether you already have inventory management software or plan to keep manual records, the following are the basics of inventory management.

Inventory Basics

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ML0013 – Retail IT Management

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Master of Business Administration- MBA Semester 3

ML0013 – Retail IT Management – 4 Credits

(Book ID: B1764)

Assignment Set - 1 (60 Marks)

Note: Answer all questions (with 350 to 400 words each) must be written within 6-8 pages. Each Question carries 10 marks 6 X 10=60

Q1. What is the role played by IT in improving customer service in the retail sector? 00+10=10

Answer : As technology leaps forward, we find it integrating in every aspect of our lives. New behaviours form and become insidious to the point where service providers need to run to catch up with the changing expectations of their customers.

.

Q2. What is RFID Technology? List the advantages of using ECR? 05+05=10

Answer : Radio-frequency identification (RFID) is a technology to electronically record the presence of an object using radio signals. It is used for inventory control or timing sporting events. RFID is not a replacement for the bar-coding, but a complement for distant reading of codes. The technology is used for automatically identifying a person, a package or an item. To do this, it relies on RFID tags. These are small transponders (combined radio receiver and transmitter) that will transmit identity information over a short distance,

Q3. Briefly describe the 5 steps involved in designing a database. 00+10=10

Answer : Database design is the process of producing a detailed data model of a database. This logical data model contains all the needed logical and physical design choices and physical storage parameters needed to generate a design in a Data Definition Language, which can then be used to create a database. A fully attributed data model contains detailed attributes for each entity.

The term database design can be used to describe many different parts of the design of an overall database system. Principally, and most

Q4. List the merits and demerits of online retailing. 05+05=10

Answer : The e-retailing(less frequently; e-Retailing, e-Tailing, etc.) is the concept of selling of retail goods using electronic media, in particular, the internet. The vocabulary electronic retailing, that used in internet discussions as early as 1995, the term seems an almost in evitable addition to e-mail, e-business and e-commerce, etc. e-retailing is synonymous with business- to- consumer (B2C) transaction model  of e-commerce. Although e-retailing is an independent business model with certain specific constituents like; trust model, electronic transaction process, etc, but in reality it is a subset of e- commerce by nature.

Q5. List and explain the competitive strategies used by retail firms to counter competitive forces

00+10=10

Answer : In essence, the job of the strategist is to understand and cope with competition. Often, however, managers define competition too narrowly, as if it occurred only among today’s direct competitors. Yet competition for profits goes beyond established industry rivals to include four other competitive forces as well: customers, suppliers, potential entrants, and substitute products. The extended rivalry that results from all five

Q6. Write a note on retail workflow management with the flow chart 05+05=10

Answer : Retail store operations involve a number of operational processes performed on a continual basis by different members of a retail store team. The workflow of retail operational processes is fairly similar between different organizations, as companies have shared best practices and experiences over the years. Understanding the basic operational processes and workflow of a retail store can help you to structure operations for your own retail business.

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MF0015 – International Financial Management

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Spring 2013

Master of Business Administration- MBA Semester 4

MF0015 – International Financial Management -4 Credits

(Book ID:B1759)

Assignment (60 marks)

Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.

Q1.How does International Financial Management helps in maximizing the wealth of the shareholders?10 marks(350-400 words)

Answer : Like any finance function, international finance, the finance function of a multinational firm has two functions namely, treasury and control. The treasurer is responsible for financial planning analysis, fund acquisition, investment financing, cash management, investment decision and risk management. On the other hand, controller deals with the functions related to external reporting, tax planning and management,

Q2.Explain the major accounts and sub categories of the balance of payments statement.

10 marks(350-400 words)

Answer : Introduction

“The balance of payments is merely a way of listing receipts and payments in international transactions for a nation. It shows the nation’s trading positions variations in its net position as a foreign lender or borrower and variations in its official reserve holding.”

Structure of Balance of Payments Accounts

The balance of payments account

Q3.Define what you mean by Forward Markets. Discuss the differences between futures options and spot options.4+6 marks(350-400 words)

Answer : It is statutory body set up in 1953 under Forward Contracts (Regulation) Act, 1952. The Commission consists of minimum two and maximum four members appointed by Central Government. Out of these members there will be one nominated chairman. All the exchanges have been set up under overall control of

Q4.Define cost of capital. Discuss the approaches that are employed to calculate the cost of equity capital.4+6 marks(350-400 words)

Answer : The cost of capital is a term used in the field of financial investment to refer to the cost of a company's funds (both debt and equity), or, from an investor's point of view "the shareholder's required return on a portfolio company's existing securities".[1] It is used to evaluate new projects of a company as it is the minimum return that investors expect for providing capital to the company, thus setting a benchmark that a new project has to meet.

In cost of capital, calculating of cost of equity

Q5.Explain the techniques adopted by MNCs to reduce country risk.10 marks(350-400 words)

Answer : Political risk is the likelihood that political forces will cause great changes in a country’s business environment that will lower the profits of a business enterprise or prevents it from reaching other goals.  Examples of political risk include political changes that result in increased tax rates, the imposition of exchange controls that limit or block a subsidiary's ability to repatriate profits, the imposition of price controls, and government interference in existing contracts.  In extreme cases, a foreign firm’ assets can be expropriated or social

Q6.Define the benefits of FDI. State the cost of FDI to the home country.5 + 5 = 10 Marks

(200 - 250 words each)

Answer : The Benefits and Costs of FDI to Home Countries

FDI also produces costs and benefits to the home (or source) country. Does the US economy benefit or lose from investments by its firms in foreign markets? Does the Japanese economy lose or gain from Toyota's investment in France? Some argue that FDI is not always in the home country's national interest and should be restricted. Others argue that the benefits far outweigh the costs and any restrictions would be contrary to

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MF0016 - TREASURY MANAGEMENT

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(Spring 2013)

Master of Business Administration- Semester 4

MF0016/MA0042 “TREASURY MANAGEMENT”

(4 credits)

(Book ID: B1311)

ASSIGNMENT- Set 1

Marks 60

Note: Each Question carries 10 marks. Answer all the questions.

Q1. Analyse the significance and objectives of asset liability management.(10 Marks) (350-400 words)

Answer : In order to continuously monitor the present and future risks associated with a financial institution’s obligations, it is imperative that a robust ALM framework is in place. It must incorporate the results of new strategies and products, and be able to attach price tags to risks taken - acting as a tool that continually reappraises the cost of risk as new information comes to light.

Q2. What are the features of a capital market?(10 Marks) (350-400 words)

Answer : A capital market can be defined narrowly as the market for investors to trade securities, and widely as the market for companies and governments to raise money or capital. An efficient capital market is one where prices change rapidly in response to changes in demand and supply, thus producing "fair" prices at any time. As well as information, an efficient capital market will usually require liquidity through a

Q3. Describe the approaches of CAC.(10 Marks) (350-400 words)

Answer : Command and control instruments (CAC)

"Command and control" regulations focus on preventing environmental problems by specifying how a company will manage a pollution-generating process. This approach generally relies on detailed regulations followed up by an ongoing inspection program. In the United States, the Resource Conservation and Recovery Act (RCRA) is a prime example of this kind of regulation.

Q4. Explain the IRR hedging techniques.(10 Marks) (350-400 words)

Answer : You have now learned how fixed-income securities are valued, given the yield curve. The value of the security is the present value of the future cash flows from the security. Each cash flow is discounted using the interest rate for the appropriate maturity, with these rates given by the yield curve.

Q5. Define Vary and illustrate its components (10 Marks) (350-400 words)

Answer : The Value at Risk (Vary) approach to risk management aims to consolidate in a consistent way, at the organization or entity level, the risks inherent in a portfolio of various classes of financial instruments.  The results are expressed as a single number -- the Vary --  in terms of the of maximum expected loss, the confidence interval of the

Q6. What are the functions and benefits of integrated treasury ? (10 marks) (350-400 words)

Answer : Historically, tax and treasury operations have kept their distance, owing partly to the fact that the two groups typically do not see the world through the same set of eyes. When faced with an acquisition, for example, tax implications and related compliance issues are far down the list of top treasury concerns. Liquidity management, funding and other bottom-line issues are typically more central.

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MF0017 – Merchant Banking and Financial Services

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Master of Business Administration- MBA Semester 4

MF0017/MA0041 – Merchant Banking and Financial Services- 4 Credits

(Book ID: B 1318)

Assignment (60 Marks)

Note: Answer all questions (with 300 to 400 words each) must be written within 6-8 pages. Each Question carries 10 marks 6 X 10=60

Q1. Define merchant banking and explain its functions.

Answer : Merchant Banking is a combination of Banking and consultancy services. It provides consultancy, to its clients, for financial, marketing, managerial and legal matters. Consultancy means to provide advice, guidance and service for a

Q2. Explain the taxation aspects of hire-purchase transaction.

Answer : Tax treatment in case of hire-purchase transactions:

In case of hire-purchase transactions, the hire-vendor pays tax on the income inherent in hire instalments, not on the whole of the hire rentals. Thus, the tax is charged only on the income, and not the inflow.

There are no well-defined rules on determination of income in case of hire-purchase transactions - therefore, accounting method

Q3. Explain the concept of factoring. What are the characteristics of factoring?

Answer : What is factoring?

Factoring is a service that covers the financing and collection of account receivables in domestic and international trade. It is a cash management tool for companies where long receivables are a part of business cycle. It is the conversion of credit sales into cash.

Q4. Explain the different life insurance products.

Answer : The life insurance policies are of many types. The principal types of policies are discussed below:

(1) Whole life Policy :

Under this policy premiums are paid throughout life and the sum insured becomes payable only at the death of the insured. The policy remains in force throughout the life of the assured and he continues to pay the premium till his death. This is the cheapest policy as the premium till his death. This is the cheapest policy as the

Q5. Give an overview of Indian venture capital scenario.

Answer : Indian Venture Capital Scenario

In India, the emergence of venture capital

Q6. What is mutual fund? Illustrate the flow of funds in mutual fund.

Answer : Mutual fund flows, which are usually called "fund flows," indicate how investors are investing their money in mutual funds. The flows are measures of dollars flowing into or out of mutual funds

Some investors use fund flows as a leading economic indicator, which means that clues about which direction the economy may

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MF0018 –Insurance and Risk Management

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Master of Business Administration- MBA Semester 4

MF0018 –Insurance and Risk Management- 4 Credits

(Book ID: B1319)

Assignment (60 Marks)

Note: Answer all questions (with 300 to 400 words each) must be written within 6-8 pages. Each Question carries 10 marks 6 X 10=60

Q1. Explain the different types of pure risk and the difference between pure and speculative risk.

Answer : Types of Pure Risks

Personal Risks

They incur losses like loss of income, additional expenses and devaluation of property. There are 4 risk factors affecting this:

1. Premature death. This is death of a breadwinner who leaves behind financial responsibilities.

2. Old age / retirement. The risk of being retired

Q2. What are voluntary and involuntary insurances?

Answer : Most private insurance is purchased voluntarily, although some types, such as automobile insurance or insurance on mortgages and car loans, are required by law or contracts. In many states, the purchase of automobile liability insurance is mandatory, and if the car is financed, the lender requires property damage coverage.

Government insurance is involuntary under certain conditions for certain people. Most people are required by law to participat

Q3. Explain the steps in underwriting process.

Answer : The underwriting of life-insurance falls under a category that is different from all other forms of insurances. When the underwriter measures risk at beginning, the company assures a cover for 30 years or throughout life. Life assurance underwriting must consider factors, like, medical history, family details, occupational hazards, and person’s lifestyle.

The underwriting process for life insurance involves the following steps:

1) Execution of field underwriting.

Q4. Describe factors affecting claim management, and the importance of time element in claims payment.

Answer : The factors that affect claim settlement are:

·         The risk and cause of event covered in the policy.

·         The cause of event is directly related to the loss, a remote cause cannot be placed in the settlement.

·         The policy should be valid

·          

·          

·         Q5. What do you understand by marketing of insurance products? Write down the issues in insurance marketing

Answer : Marketing of insurance products is an important tool in the insurance business. The marketing of insurance is possible in both the life insurance and the non-life insurance departments.

Marketing of insurance products is an important tool in the insurance business. The marketing of insurance is possible in both the life insurance and the non-life insurance departments.

Q6. List the changes made in the third and fourth regulations in the Insurance Regulatory and Development Authority (Investment) (Amendment) Regulations, 2001.

Answer : This section deals with the Insurance Regulatory and Development Authority (Investment)(Amendment) Regulations formed in 2001.IRDA investment regulations of 2001 were amended by the Insurance Advisory Committee to update the investment regulations for insurance companies in India .To implement the powers granted by sections 27A, 27B, 27D and 114A of the Insurance Act, 1938 (4 of 1938), the Authority

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