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Business Communication
December 2022 Examination
Q1. Poorly written rejection letters can be detrimental to your organization’s image. What will you
bear
in mind while drafting a rejection letter to a job applicant?
(10 Marks)
Ans 1.
Introduction
HR
needs to ensure that the applicant takes the news favorably and pursues a
better chance. To move on to the following action, we should educate the
candidate through a being rejected letter. Constructing a being rejected letter
is much more complicated than making a deal letter. Individuals do have a reason
to hate HR. Yet HR's task is to choose the best prospect for the work and
educate them concerning
Q2. You are entrusted
with the responsibility to train a fresh batch of Graduate Trainees that have
joined your organization on ethical behaviour. Highlight the differences
between ethical dilemma and ethical
lapse citing 2 examples of each. In the absence of a clear set of guidelines,
what should the trainees bear in mind to ensure they make ethical communication
choices. (10 Marks)
Ans 2.
Introduction
Ethical
behavior is essential for excellent functioning in business and society.
Ethical behavior can likewise appear in the working environment. Employees
should maintain a moral standard for a good workplace with a positive attitude.
This will work as evidenced by specific values and principles grown within the
relationships, such as honesty, honesty, fairness, and openness. These ethical
Q3. Nishka is creating the content
for the FAQ section of her organization's website. Based on the client
feedback, there is one important issue that needs to be addressed. She needs to
develop a powerful paragraph providing a solution to this recurring issue. As a
communication expert, you have to guide Nishka to write the answers to such
issues effectively.
a. Briefly explain to Nishka, the
five ways in which paragraphs can be developed. (5 Marks)
Ans 3a.
Introduction
Paragraphs
are the foundation of any composed context, irrespective of print or digital.
In today's time, where the digital world is growing, seeking information is
just a click away. So, Paragraph development for a website is crucial to avoid
leaving viewers with any vital unanswered inquiries.
b. Develop a well-structured
paragraph of 4-5 sentences to resolve the customer issue employing the problem
and solution technique. (5 Marks)
Ans 3b.
Introduction
Resolving
customers' complaints is one of the most crucial facets for many businesses as
they handle customers and attempt to address their troubles. Intend you want to
aid customers with their troubles and wish to enhance their complete
satisfaction. In that instance, finding out about the benefits of sustaining
Dear students, get fully solved
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