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Strategic HRM
April 2025 Examination
1. As the assistant to the HR
manager at a banking firm, one of your responsibilities is to assist managers
in preparing for candidate interviews. During a discussion with a manager, you
both agree on the importance of transforming the selection process into a
strategic and structured approach. The goal is to focus not just on eliminating
unsuitable candidates but also on identifying and selecting the most qualified
individual from the applicant pool. Together, you and the manager decide to
outline a well-defined selection process to ensure optimal hiring decisions.
What key steps should be included in the selection process to ensure it is
fair, objective, and aligned with the organization's goals? (10 Marks)
Ans
1.
Introduction
The
selection process in an organization plays a crucial role in ensuring that the
right individuals are hired to meet the strategic objectives of the company. In
the banking sector, where accuracy, customer service, compliance, and ethical
standards are paramount, having a well-defined and structured selection process
is essential. A strategic approach to selection not only helps in identifying
the best talent but also aligns human resource management with the long-term
goals of the organization. This approach minimizes biases, ensures fairness,
and enhances the efficiency of recruitment, thereby reducing employee turnover
and increasing job satisfaction
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2. As the HR head of a small IT
organization, one of your top web developers requests a one- on-one meeting and
shares that she feels there is no career growth for her in the organization.
She reveals her intention to leave as soon as she secures another job.
Recognizing her value and the critical role she plays in the team, you realize
the organization cannot afford to lose her. Additionally, you suspect that
other employees may share similar sentiments, prompting the need for immediate
action. How would you design and implement effective retention strategies to
address these concerns and foster long-term employee engagement in your IT
firm? (10 Marks)
Ans 2.
Introduction
Employee
retention is a crucial aspect of human resource management, particularly in the
IT sector, where skilled professionals are highly sought after. Losing a top
web developer not only impacts project timelines but also affects team morale
and organizational productivity. In a small IT firm, where each employee
contributes significantly to the company's success, retaining talent becomes
even more essential. If one employee voices concerns about career stagnation,
it is likely that others feel the same but have not yet spoken up. This signals
an urgent need for a comprehensive retention strategy that addresses career
development, workplace culture, and overall
3. As a Senior HR Executive with
extensive experience in employee management, you have just concluded a meeting
with Mr. Rajesh, one of your six team members, who shared some troubling
information. He feels that he is being bullied by a colleague, Mr. Ravi, and is
seeking your guidance on how to handle the situation.
Mr. Rajesh explained that Mr. Ravi
greets everyone else in the office with a cheerful "good morning" but
pointedly ignores him. He also mentioned that Mr. Ravi organized a farewell
lunch for a departing employee last week but excluded Mr. Rajesh from the
event. Additionally, Mr. Rajesh revealed that Mr. Ravi has been making
derogatory remarks about him to other colleagues. For example, after a chance
meeting at a grocery store, Mr. Ravi shared details about the medications in
Mr. Rajesh's shopping cart, including those for a private medical condition,
with the entire office.
Mr. Rajesh also showed you an email
sent by Mr. Ravi to the department, blaming Mr. Rajesh for the loss of one of
his key clients. This has led other colleagues to distance themselves from Mr.
Rajesh on collaborative projects.
Clearly upset, Mr. Rajesh left your office seeking reassurance and
resolution. You recognize the need to address the situation promptly.
Questions:
a. How would you manage this
situation to involve employees and foster positive relations between Mr. Rajesh
and Mr. Ravi? (5 Marks)
a.
Managing the Situation to Foster Positive Relations Between Mr. Rajesh and Mr.
Ravi
Ans
3a.
Introduction
Workplace
harmony is crucial for maintaining a productive and engaged workforce. When
conflicts arise, especially those involving bullying or exclusion, it is
essential for HR professionals to intervene promptly to restore a positive
environment. In the case of Mr. Rajesh and Mr. Ravi, the situation presents
clear signs of workplace bullying, which, if left unaddressed, could
b. What proactive industrial
relations policies should the organization implement to prevent and address
such issues effectively? (5 Marks)
Ans 3b.
b.
Proactive Industrial Relations Policies to Prevent and Address Workplace
Conflicts
Introduction
Workplace
conflicts, if not managed effectively, can disrupt team dynamics, reduce
employee morale, and negatively impact productivity. To foster a positive work
culture, organizations must implement proactive industrial relations policies
that prevent conflicts, promote inclusivity, and ensure fair treatment for all
employees. In cases like the conflict between Mr. Rajesh and Mr. Ravi,
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