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Lean Six Sigma
April 2025 Examination
1. Imagine you are working in a
large e-commerce fulfillment center. Identify a process within the fulfillment
operation that requires improvement and outline a broad approach to apply the
DMAIC methodology for enhancing this process. Additionally, as the project
leader of a Six Sigma project, draft a set of guidelines that your team should
follow to ensure collaboration, avoid conflicts, and maintain project
efficiency. (10 Marks)
Ans
1.
Introduction
E-commerce
fulfillment centers operate in a fast-paced environment where efficiency,
accuracy, and cost-effectiveness are crucial to meeting customer expectations.
With the increasing demand for same-day or next-day deliveries, fulfillment
centers must continuously optimize their processes to maintain high service
levels. One of the most critical processes requiring improvement in a
fulfillment center is the order picking process. Order picking involves
retrieving items
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2. Discuss the application of DMAIC
methodology and its associated tools for improving business processes within a
healthcare equipment manufacturing company. Identify five process audits
relevant to healthcare equipment manufacturing and provide a detailed
explanation of at least two of these audits.
(10 Marks)
Ans 2.
Introduction
The
healthcare equipment manufacturing industry operates under stringent quality
and regulatory requirements to ensure the safety, reliability, and
effectiveness of medical devices. Any inefficiency in production processes,
supply chain management, or quality control can lead to delays, increased
costs, or non-compliance with industry standards such as FDA regulations, ISO
13485, and Good Manufacturing Practices (GMP). Given these challenges, the DMAIC (Define, Measure,
3. Assume you are a Six Sigma
project leader in a large hotel chain.
a. Develop a schedule outlining all
activities involved from the moment a guest checks in at the reception desk to
when they enter and occupy their assigned room. (5 Marks)
Ans
3a.
Introduction
The
guest check-in experience is a crucial aspect of hotel operations, directly
impacting customer satisfaction and operational efficiency. A smooth and
streamlined process ensures guests receive a welcoming and hassle-free experience
from the moment they arrive until they settle into their rooms. As a Six Sigma
project leader, optimizing this process involves reducing wait times,
b. Create a process map detailing
the steps involved in the guest check-in process, starting at registration and
ending when the guest settles into their room.
(5 Marks)
Ans
3b.
Introduction
A
process map visually represents the sequence of steps in the guest check-in
process, identifying key touchpoints and potential inefficiencies. In a large
hotel chain, this process must be standardized across locations to maintain
consistency and ensure high service quality. A well-designed process map helps
in streamlining operations, reducing bottlenecks, and enhancing guest
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