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Operations Management
April 2025 Examination
1. Discuss the importance of an
effective layout design in operations management and compare the various layout
types commonly implemented in manufacturing and service industries, outlining
their advantages and disadvantages. Then, evaluate the specific challenges and
opportunities related to both electric vehicle (EV) assembly plants and
traditional automotive assembly lines. Conclude by recommending the most
appropriate layout for each, justifying how the chosen layout optimally
addresses the distinct requirements and operational challenges of each
format. (10 Marks)
Ans
1.
Introduction
Effective
layout design is a cornerstone of operations management, directly influencing
productivity, cost efficiency, and customer satisfaction. The layout of a
facility determines how resources, including equipment, labor, and materials,
are organized and utilized. For manufacturing and service industries, layout
design optimizes workflows, minimizes waste, and enhances safety. The emergence
of electric vehicle (EV) assembly plants has added complexity to layout
considerations, given the distinct production processes, components, and
technological
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2. Amazon Fresh is a prominent
online grocery delivery platform that has gained popularity for its seamless
operations and timely deliveries. A crucial factor contributing to its success
is its advanced inventory management system. Discuss the concept of Amazon
Fresh and how it differs from traditional brick-and-mortar grocery stores.
Highlight various inventory management techniques commonly used in the
e-commerce grocery industry and evaluate the key components and strategies
implemented by Amazon Fresh to ensure operational efficiency and enhance
customer satisfaction. (10 Marks)
Ans
2.
Introduction
Amazon
Fresh has emerged as a leading online grocery delivery platform, transforming
how customers access daily essentials. Its business model combines convenience,
a wide selection of products, and advanced technology to deliver fresh
groceries directly to customers' doorsteps. Unlike traditional brick-and-mortar
grocery stores, Amazon Fresh leverages e-commerce to provide a seamless
shopping experience, offering advantages like personalized recommendations, real-time
3. A renowned artisanal coffee shop
chain is planning to open a new mid-sized outlet in your locality. Leveraging
their expertise in brewing and branding, they are confident about efficiently
managing the new coffee shop's operations. The shop’s offerings and the
associated requirements are as follows:
• Standard single orders (e.g.,
cappuccinos, lattes): Require 1 barista for 5 minutes per order.
• Extended multiple orders (e.g.,
group orders): Require 2 baristas, each working for 8 minutes per order.
•
Custom beverages (e.g., personalized drinks): Require 3 baristas, each
working for 10 minutes per order.
The demand forecast for the next
four weeks is as follows:
|
Order Type |
Anticipated Demand (Next 4 Weeks) |
|
Standard single orders |
3000 |
|
Extended multiple orders |
1500 |
|
Custom beverages |
500 |
a.
Estimate the aggregate capacity required to fulfill the anticipated
demand for the next four weeks. If the coffee shop employs 15 baristas, working
6 days a week for 8 hours per day, calculate the current capacity available.
Compare the required capacity with the available capacity to determine if the
shop can meet the demand. If not, calculate the additional capacity
needed. (5 Marks)
Ans 3a.
Introduction
Capacity planning is a
critical component of operations management, ensuring that resources are
adequately aligned with anticipated demand. For a coffee shop handling various
order types, it is vital to calculate the total aggregate capacity required to
meet customer demand and compare it with the available capacity. This ensures
timely service, operational efficiency, and customer satisfaction. The
following analysis estimates the aggregate capacity needed for the coffee
shop’s next four weeks and evaluates whether the current staffing levels can meet
this
b. Propose strategies to address
the issue of underutilization of capacity and calculate the number of baristas
required to meet 100% capacity utilization.
(5 Marks)
Ans 3b.
Introduction
Underutilization of
capacity is a common challenge in operations management, leading to
inefficiencies and increased costs. By optimizing resource allocation and
balancing workloads, the coffee shop can enhance productivity and achieve
better utilization. This section discusses
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