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National Institute of Business Management
Chennai - 020
THIRD SEMESTER MBA
Subject : Quality Systems Management
Question. 1 Explain Quality characteristics and how it is classified ?
Answer : Every manufacturing organization is concerned with the quality of its
product. As quantum of production is met by planned production schedule, it is
also essential that the products meet the specifications. Customer is always
interested in quality products.
“Quality” has been generally defined
as “fitness for use”. This means that the product or service meets the
customer’s needs, i.e., the product is fit for the customer’s use. Fitness for
use is related to the value received by the customer and his satisfaction.
2.
Describe the major facts about quality control and inspection.
Answer: Quality Control
The word ‘control’ usually
stands for a process by means of which the actual performance is observed and
compared with some standard performance. If there is a deviation in the
observed performance from the standard performance, corrective action is taken.
When the term quality control is defined it could be naturally understood that
the control is made with respect to the quality of the product or service.
The term quality control has a
variety of meanings such as: -
(a)
As mentioned earlier, quality control
3.
Describe the various stages and methods of inspection. Discuss its advantages
and disadvantages.
Answer: Inspection stages
The various stages of inspection are: -
(I).. Incoming inspection (Receiving inspection)
Incoming inspection is the inspection of
incoming raw materials, components, sub-assemblies and purchased parts to
ensure that they are according to the required specifications. The aim of
receiving inspection is to prevent the entry of goods that do
4. How
to be Quality Conscious, Problem Conscious and Improvement Conscious? Explain.
Answer: Explanation: Quality Circle must always be
concerned about 3 major factors – quality, problems and improvement. An
environment should be such as to assist QC in acquiring such attitudes.
QC functions smoothly and effectively in
such
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