SUBJECT:- OPERATION MANAGEMENT

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INDIAN SCHOOL OF BUSINESS

MANAGEMENT & ADMINISTRATION

AN ISO 9001 : 2008 CERTIFIED INSTITUTION

SUBJECT:- OPERATION MANAGEMENT

MARKS :80

Course :MBA-4 Sem (Masters In Business Administration Dual

Name :

Q1. Ahmet Uslu makes wooden boxes in which to ship motorcycles. Ahmet and his three employees invest 40 hours per day making the 120 boxes.

a. What is their productivity? b. Ahmet and his employees have discussed redesigning the process to improve efficiency. If they can increase the rate to 125 per day, what would be their new productivity?

c. What would be their increase in productivity? (10 marks)

Answer: 

a)

Q2. Magusa Metal Works produces cast bronze valves on an assembly line. On a recent day, 160 valves were produced during an 8-hour shift. Calculate the productivity of the line. (10 marks)

Answer:

Q3. Kleen Karpet cleaned 65 rugs in April, consuming the following resources: Labour: 520 hours at 13 MU/hour Solvent: 110 litres at 5 MU/litre Machine Rental: 20 days at 50 MU/day

a. What is the labour productivity?

b. What is the multifactor productivity? (10 marks) 

Answer:

Q4. Ilhan Dalci is president of Ilhandir Manufacturing, a producer of Go-Kart Tires. Dalci makes 1000 tires per tires per day with the following resources:

Labour: 400 hours at 12.50 MU/hr Raw Material: 20 000 kgs/day at 1MU/kg Energy: 5 000 MU/day Capital: 10 000 MU/day a. What is the labour

productivity for these tires at Ilhandir Manufacturing?

b. What is the multifactor productivity for these tires at Ilhandir Manufacturing?

c. What is the percent change in multifactor productivity if Ilhandir can reduce energy bill by 1000 MU without cutting production or changing any other inputs? (10 marks)

Answer:

Q5. Describe briefly the steps to develop a forecasting system

Ans :

Q6. Describe briefly the Delphi Method

Ans : Delphi Method.  

The Delphi method is an exercise in group communication among a panel of geographically dispersed experts (Adler and Ziglio, 1996).  The technique allows experts to deal systematically with a complex problem or task.  The essence of the technique is fairly straightforward.  It comprises a series of questionnaires sent either by mail or via computerized systems, to a pre-selected group of experts.  These questionnaires are designed to elicit and develop individual responses to the problems posed and to enable the experts to

Q7. What is Production / Operations

Ans: Production and Operations Management ("POM") is about the transformation of production and operational inputs into "outputs" that, when distributed, meet the needs of customers.

The process in the above diagram is often referred to as the "Conversion Process". There are several different methods of handling the conversion or production process - Job, Batch, Flow and Group

POM incorporates many tasks that are interdependent, but which can be grouped under five main headings:

PRODUCT

Marketers in a business must

Q8. What factors distinguish between production and service operations?

Ans :

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