OM0010 & OPERATIONS MANAGEMENT

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DRIVE

WINTER 2014

PROGRAM

MBADS (SEM 3/SEM 5)

MBAFLEX/ MBA (SEM 3)

PGDOMN (SEM 1)

SEMESTER - III

SUBJECT CODE & NAME

OM0010 & OPERATIONS MANAGEMENT

BK ID - B1934

CREDITS AND MARKS - 4 CREDITS AND 60 MARKS

Q1. Explain any FIVE techniques of operations research. (Describe any FIVE techniques of operations research, with examples, Interpret which is the most effective technique) 7.5, 2.5

Answer: Operations Research Techniques: In the previous sections, you have studied that operations research is used for the optimum utilisation of resources for maximising the profit of an organisation. For this, several tools and techniques have been developed in the field of operations research. These tools and

Q2. Write short notes on: 10(2.5 marks each)

·         Elements of operations management

·         Types of operations strategy

·         Consumer Pricing Expectations Range (CPER)

·         SERVQUAL

Answer: Elements of operations management: You can manage your business operations effectively, only when you are aware of its elements. These are the key elements on which the success or failure of operations management depends. These key elements are as follows:

Q3. Discuss the importance of service processes. What are steps in engineering service processes? (Examine how service processes aid an organization in to meeting customer expectations, Summarize the importance of service processes, List the FOUR steps engineering service processes, Describe each step in brief) 4, 1, 1, 4

Answer: Meaning and Importance of Service Processes: Services include people, technology and processes required to achieve customer satisfaction. Service processes include all those activities that are designed to provide services as per customer satisfaction. Managing service processes is a complex and difficult task. This is due to the fact that service-oriented business deals with intangibles and being

Q4. Write short notes on:  10(2.5 marks each)

·         Least Cost Method (LCM)

·         Objectives of inventory management

·         Limitations of replacement models

·         Factors influencing decision making

Answer: Least Cost Method (LCM): This is one of the most efficient methods as it determines the optimal solution quickly and requires less calculation. This is used to calculate the basic feasible solution of a transportation problem by considering the lowest cost in the matrix. The steps that are required to be adopted while finding a solution using LCM are as

Q5. What is meant by multiple goal programming? Give the steps for solving a goal programming problem using the graphical method of goal programming. (Describe of multiple goal programming, Discuss the two types goal programming with multiple goals, List the steps of solving a goal programming problem using the method of goal programming.) 2, 3, 5

Answer: Goal Programming with Multiple Goals: it is inferred that when it comes to the concept of multiple goal programming, the organisation simultaneously wants to pursue multiple goals. The goal set by a decision-maker may be one sided or two sided. In case of lower limit onesided goal, a lower limit is set, which the decision maker tries not to fall under. Similarly, in case of upper limit one-sided goal, the decision makersets an upper limit, which he/she does not intend to exceed. two-sided goal, the decision

Q6. Write short notes on: 10(2.5 marks each)

·         Convex nature of the objective function

·         Applications of queuing model

·         Various performance measures of sequencing

·         Applications of Markov analysis

Answer: Convex nature of the objective function: A convex optimisation problem refers to a mathematical programming problem where all the constraints that define the problem are convex functions. This implies that all the constraints are of ≤ type and the objective function is required to be

Dear students get fully solved assignments

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(Prefer mailing. Call in emergency )