Quality Management in Healthcare

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Module 9

Quality Management in Healthcare

Total: 50 Marks

Answer the following questions: Each question carries 10 marks

Q. 1. What are the steps in improving patient quality?

Answer:Maintaining and improving the quality of the Nation’s health care system is an important part of keeping patients safe. The Division of Health Care Quality in the Office of Disease Prevention and Health Promotion (ODPHP) is leading efforts to:

·         Improve patient safety and health care quality in many areas of health care

·         Reduce health care-associated infections

·         Reduce adverse drug events

In the face of multiple priorities and limited

Q. 2. Explain Quality Management Cycle

Answer:Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product and service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.

There are a huge number of books available on

Q. 3. What is Accreditation? What are its benefits? How a successful Accreditation system helps hospital? Explain in detail.

Answer:Accreditation is a formal, third party recognition of competence to perform specific tasks. It provides a means to identify a proven, competent evaluator so that the selection of a laboratory, inspection or certification body is an informed choice. Usually the reason for getting something independently evaluated is to confirm it meets specific requirements in order to reduce risks. Obvious examples are product failure, health risks, company reputation or to meet legal or customer requirements. Anything or anyone can be

Q. 4. Write short notes on :

a) EFQM Excellence model

Answer:Whilst there are numerous management tools and techniques commonly used, the EFQM Excellence Model is a practical, non-prescriptive framework which provides an holistic view of the organisation and it can be used to determine how these different methods fit together and complement each other. The Model can therefore be used in conjunction with any number of these tools, based on the needs and function of the organisation, as

Q. b) Types of medical audit

Answer:Clinical audit is the process formally introduced in 1993 into the United Kingdom's National Health Service (NHS), and is defined as "a quality improvement process that seeks to improve patient care and outcomes through systematic review of care against explicit criteria and the implementation of change".  The key component of clinical audit is that performance is reviewed (or audited) to ensure that what should be done is being done,

Q. 5. Multiple Choice Questions

i) Donabedian's framework for quality

a. Is used worldwide

b. Outcome relates to physical health

c. Process measurements are not possible

d. Takes non-clinical aspects of health care into account

Answer:Takes non-

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