QM0015 - ISO/QS 9000 ELEMENTS

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ASSIGNMENT

DRIVE	WINTER 2014
PROGRAM	MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) PGDTQMN – (SEM 2)
SUBJECT CODE & NAME	QM0015 - ISO/QS 9000 ELEMENTS
SEMESTER	4
BK ID	B1348
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q.1. Explain the key benefits of all eight principles of Quality management system. Mention the elements of Quality management system. (Benefits, Elements) 5, 5

Answer  : The eight quality management principles are defined in ISO 9000, Quality management systems Fundamentals and vocabulary, and in ISO 9004, quality management systems guidelines for performance improvements.

This section provides you the standardised descriptions of the principles as they appear in ISO 9000, In addition, it provides examples of the benefits obtained from their use and of actions that managers typically take in applying the principles to improve their

Q.2. Explain the following: a) Design review b) Design verification. 5, 5

Answer :Design review :

A design review is a set of activities whose purpose is to evaluate how well a potential product (a design) meets all

quality requirements. During the course of this review, problems must be identified and solutions must be

developed. Moreover Design review is a set of activities whose purpose is to evaluate the suitability, adequacy, effectiveness, and sometimes the efficiency of a set of characteristics or specifications. Design and development review can be used to evaluate product, process, and system characteristics or specifications. In this context, an effective set of characteristics or

Q.3. Explain conformance to requirements with respect to purchasing in ISO 9000. List out the steps followed in implementation of ISO 9000 in compliance to purchasing processes.

Answer:-ISO 9000 - a set of standard series, first published in 1987 by the International Organisation for standardisation (ISO) has become a necessity for today's every organisation, except for smallest or only local commercial enterprises, since globalisation and liberalisation has become a reality in the world and India too has accepted this. Today we see in market place not only products but also services offered by ISO certified organisations which includes goods on one hand and banks, hospitals, schools etc on the other. We also see products and services from multinational companies

Q4. Explain in-process inspection and testing. Discuss Measurement system analysis (MSA) in QS 9000. (Explanation – 5 marks, MSA – 5 marks) 10 marks

Answer:- In-process inspection and testing are performed to validate the features and characteristics during the assembly or processing of products. The objective hence is to verify and document specifications and requirements that pertain to final product and that it is stable and can continue to meet the specifications and requirements throughout the product run. The product is put into inspection and test as per the quality plan or the other procedures of documentation. The main objective behind this is to identify the changes at various levels of production, especially the context where the characteristics of the products are exposed to measurement. This also makes sure that

Q.5. Explain the audit criteria. Briefly explain the audit process. (Explanation of audit criteria , Explanation of audit process) 4, 6

Answer:-CICA standards require that the practitioner (principal) identify or develop suitable audit criteria that are relevant, reliable (resulting in consistent conclusions when used by different practitioners in similar circumstances), neutral (free from bias), understandable, and complete. They must also be appropriate to the characteristics and activities of the audited entity.

However, the sources of performance audit criteria acceptable to the Office differ from the possible sources described in CICA 5025.38. The Office’s performance audit criteria are not usually derived from (a) “. . . recommendations of the CICA.” Criteria for

Q6. What are the advantages of employee training? What are the different activities an organisation should undertake while training the employees?(Advantages – 5 marks, Activities – 5 marks) 10 marks

Answer :  Advantages of employee training :

1. Increased job satisfaction and morale among employees. This has an added benefit of making your company more attractive to prospective employees.

2. More motivated workers, which in turn tends to increase productivity and spur profits.

3. More effective and efficient use of workers' time as a result of higher skill levels, combined with a better understanding of the job function.

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