OM0016 – QUALITY MANAGEMENT

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ASSIGNMENT

DRIVE	SUMMER 2014
PROGRAM	MBADS (SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2)
SUBJECT CODE & NAME	OM0016 – QUALITY MANAGEMENT
BK ID	B1341
CREDITS	4
MARKS	60

Q1. Define data quality and explain its six characteristics.

(Definition of data quality, Explanation of six characteristics of data quality) 1, 9(1.5 marks each)

Answer: In computing, data quality is the reliability and application efficiency of data, particularly when kept in a data warehouse. Data quality assurance (DQA) is the process of verifying the reliability and efficiency of data.Whether one is a journalist using data for an investigation or a government publishing its budget its important that we can check assess that data’s quality.  It’s also true that if I’m a

Q2. Write short notes on:

•         ISO 9000 series

•         DMAIC methodology

(ISO 9000 series, DMAIC methodology)5,5,

Answer: ISO 9000 series

ISO 9000 series is Family of related, auditable, international standards and supplementary guidelines on quality management and quality assurance. First published in 1987 (and continually updated) by the International Standards Organization (ISO), these standards are not specific to any industry or

DMAIC methodology

Professionals seeking leadership opportunities in business may be interested in developing a more in-depth understanding of Six Sigma’s DMAIC methodology. Used to improve the effectiveness and efficiency of

Q3. What are the advantages of quality planning?

(Listing and explanation of advantages of quality planning)10(1.25 marks each)

Answer:Since it costs money to implement project quality planning in your organization, it's important to understand the benefits of quality planning, so you can justify these costs if necessary. In addition, knowing the benefits of meeting quality requirements makes tasks more meaningful and successful. The four main benefits of meeting quality requirements on your projects are:

·         less rework

·         higher productivity

·         lower costs

·         better customer satisfaction.

·          

Q4. Quality culture can be defined as the incorporation of quality in the overall system of an organisation which leads to a positive internal environment and creation of delighted customers. The essential tool for implementation of such a culture is a changed mindset at all the levels of management.

Explain in brief the Key drivers for developing quality culture.

(Explanation of Key Drivers)10 (2 marks each)

Answer: It is being assumed and believed that higher quality of products and services can only be accepted from organizations that have superior "quality cultures". A quality culture is defined by certain attitudes, abilities, and behaviour of each and every member of the organization. Quality culture attitudes and abilities can be defined as the level of which ‘self-controls the employees have in their duties.

Q5. Define quality control. Explain the seven basic tools of statistical process control

(Definition of quality control, Explanation of seven basic tools of statistical process control)1.25, 8.75(1.25 marks each)

Answer: Quality control (QC) is a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QC is similar to, but not identical with, quality assurance (QA). QA is defined as a procedure or set of procedures intended to ensure that a product or service under

Q6. Explain the eight elements of TQM.

(Explanation of the eight elements of TQM) 10(1.25 marks each)

Answer: There are eight different basic elements of Total Quality Management. These elements are necessary to ensure that the model is implemented successfully. Without each and every single element put into place, it is likely that the business or the quality assurance program will experience some degree of failure. These basic elements include the following:

·         Communication

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