QM0024 – Managing Quality in the Organisation

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Fall 2017

Program

MBADS (SEM 4/SEM 6)

Subject code & name - QM0024 – Managing Quality in the Organisation

Book ID - B1931

Credit and Max. Marks - 4 credits; 60 marks

Q.1: What is the meaning of stakeholders? Discuss about stakeholders of an organisation.

Stakeholders

 Stakeholders of an organization.

ANS: 

Stakeholders:

Stakeholders in an organisation are those people, groups, and organisations without which an organisation would fail to exist. They can affect or be affected by the activities of business.

Stakeholders of an organization:

Stakeholders are

Q.2 Explain – the relationship between the degree of Employee empowerment at

various levels of Commitment.

ANS:  The terms employee empowerment and employee involvement are often used synonymously. However, there are major differences between the two.

Employee empowerment is an innovative form of employee involvement. In this section, let us study about employee empowerment.

According

Qus:3 Explain Kotter’s Eight step Model of Change Management

·       Kotter’s Eight step Model

Ans:

Kotter’s Eight step Model:

These steps are explained as follows:

1.     Establishing a sense of urgency: Kotter has suggested that it is important for an organisation to develop

2.      

Q4. Define performance measurement. Explain why it is needed for an organization? (Definition, Need for Performance Measurement) 10

Ans: Performance Measurement: As discussed earlier, performance measurement is one of the most crucialelements of total quality initiatives of an organisation. It is primarilyconcerned with

Q.5 Explain - Communication process

ANS: The communication process consists of six basic elements: sender, encoding, message, decoding, receiver, and feedback.

Let us discuss the elements of communication in detail. Sender: A party or agent who sends the intended message to another party or agent. The sender is considered to be a source in the process of communication.

Encoding: It is a

Q.6: Describe the various barriers to Quality

Barriers to Quality

ANS:

Barriers to Quality:

Different organisations face different types of barriers in implementing quality initiatives. Irrespective of its type, any barrier may hamper organisational effectiveness to a large extent; thus, it is important for

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