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DRIVE
Fall
2017
PROGRAM
MASTER
OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT
CODE & NAME
QM0023
- UNDERSTANDING ISO 9001:2008
Q.1:
Explain the evolution of the concept of quality
Evolution
of the concept of quality
ANS:
Evolution
of the concept of quality
Quality has evolved over a period of
time and it is still evolving to new forms. The evolution of quality and its
concepts can be
Q.2: Explain - Factual approach to decision making.
What are the benefits and application of mutually beneficial supplier relationships.
Factual approach to decision making
Benefits and application of mutually beneficial
supplier relationships
ANS:
Factual approach to decision making:
“Effective
decisions are based on the analysis of data and information.”
Let
us understand
Q.3: What do you
understand by Systems approach in QMS? Explain - implementing the systems
approach in QMS Systems approach
Implementing the
systems approach in QMS
ANS:
Systems
approach:
A
system can be defined as a set of interrelated or interacting processes that
function together to achieve a
Q.4: What kind of
work environment should you provide to your employees as per ISO 9001:2008?
Work environment
ANS:
Work environment:
“Work
environment is a set of conditions under which work is performed that includes
work conditions related to physical, social, psychological, and environmental
factors.” —ISO 9000 Family of Standard
The
clause 6.
Q.5: Short note on:
i) Customer satisfaction
ii) Internal audit
ANS: i) Customer
satisfaction
The
term ‘customer satisfaction’ was incorporated in the definition of quality. The
quality movement focused more on identifying and exceeding customer requirements.
Generally, the relationship between customer
Q.6 Explain - System
Certification in detail.
ANS:Although
ISO certification is not a mandatory requirement, many organisations nowadays
prefer to become ISO certified. One of the foremost reasons for certification
is to improve the efficiency and effectiveness of
Dear students get fully solved
assignments
Send your semester &
Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
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