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BBA
SEMESTER
III
SUBJECT
CODE & NAME
BBA
301-Legal and Regulatory Framework
Q.1. Explain the clause related to the acceptance
of proposal and the mandatory conditions attached with it.
ANS:
Acceptance of proposal: ICA
states: “A proposal is said to be accepted when the person to whom the proposal
is made signifies his assent thereto. A proposal when accepted becomes
a promise.” The offeree agrees to be bound by the terms of theoffer by
accepting it. When the receiver of a proposal communicates his agreement to
Q2. What are the different ways in which an agency
may be formed?
Answer: An
agency may be created in any of the following ways:
1. Express agency:
An express agency may be created orally by words of
mouth or in writing (Sec. 187). The most common form of written agency, you
might have often heard of, is power of attorney, under seal, popularly called
P.O. A. Under such authority, an agent is authorized to bind his principal by
any contract under seal, i.e., a written and stamped document.
Q3. “A bill may be dishonoured by non-acceptance or
by non-payment”. Explain
Answer: A bill
may be dishonored by non-acceptance or by non-payment. Promissory notes and
cheques are dishonored by non-payment only. When a negotiable instrument is
dishonored, the holder must give notice of dishonor to all the prior parties in
order to make them liable on the instrument. If the holder fails to do so, then
the notice of dishonor may be to all the parties who are liable on the
instrument and entitled to notice are discharged. He forfeits his right of
actions against the prior parties entitled to the notice of dishonor (Sec. 93).
Q.4. Decisions of the members at general meetings
are expressed by way of resolutions. What do you understand by the term
resolution here? Explain it with its kinds.
ANS:
Resolution: Decisions
of the members at general meetings are expressed by way ofresolutions. At the
meetings, a definite proposal in the form of a ‘motion’ is placed;
it is discussed thoroughly and finally is put to vote. Once voted upon by
a majority of members, it becomes a resolution and is recorded by the company.
Resolutions are used as tools for introducing new policies and for amending
existing policies of the company.
Q.5. FEMA clearly defines the acts that can be
termed as offences under its purview. What are these malpractices which are
covered under FEMA act?
ANS:
Offences under FEMA: FEMA
clearly defines the Acts that can be termed as offences under its purview.
It is the duty of the Directorate of Enforcement to investigate and prevent
leakage of foreign exchange which generally occurs through the following
malpractices:
Q6. Write short notes on:
a) Copyright
b) Electronic Governance
a) Meaning and explanation
b) Meaning and provisions
5, 5
Answer:
Copyright
In simple words it means the right to copy. It is
based on the notion that people who create or produce creative work have the
right to decide how the fruits of their talent, skill and labour should be
displayed. It is an exclusive right to reproduce an original work of authorship
fixed in a tangible medium of expression, to prepare derivative works based
upon the original work and to perform or display the work in case of musical,
dramatic, choreography, art, literature and sculptural
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PROGRAM
- Bachelor of Business Administration- BBA
SEMESTER
- 3
BBA302
– Human Resource Management
Q1. Define Human Resource Management. Explain the
functions of Human Resource Management.
Answer: Definition and Concept of Human
Resource Management
Human Resource Management (HRM) is a process of
bringing people and organisations together so that the goals of each are met.
It is the art of procuring, developing, and maintaining competent workforce to
achieve the goals of
Q2. What do you mean by Personnel Management? List
and explain the differences between Personnel Management and HRM.
Answer: Meaning of Personnel Management:
Personnel Management is also known as Personnel
Administration, Labour Management and Labour Administration. According to the
Institute of Personnel Management of India Personnel Management is “that part
of management function which is primarily concerned with the human
relationships within an organisation. Its
Q.3. What do you mean by Recruitment? Explain the
factors affecting Recruitment.
ANS:
Recruitment: Recruitment
is a linking function. It is a joining process in which it tries to bring
together job seekers and employers. The basic purpose of recruitment is
to finding the best talent in the job market and absorbing them in the company. To
have good recruitment, it is important to have three elements:
Q4. Describe the various strategies to improve
Employee Relations.
Answer: Strategies to improve employee
relations
It is rightly said that the success and failure of
an organisation is directly proportional to the relationship shared among the
employees. It is important for employees to maintain cordial relationship with
the colleagues; else it will result in conflicts as well as an unpleasant work
atmosphere. However, the task of maintaining good relations is not easy. It
requires careful planning and good analysis of the organisational situation.
Some of the strategies that the organisations follow to improve their employee
relations are given below:
Q5. Discuss the objectives of Training. Explain the
methods of On the Job Training.
Answer:
Objectives of Training
Training improves the quality of work, changes and
molds the employee’s skills, knowledge and attitude. It also helps employees to
increase their performance. Some of the objectives of training are:
Q.6. Write a short note on the following:
a) Employee Counselling
b) Selection
ANS:
a) Employee
Counselling: Employee counselling is a process where a professional
counsellor helps employees sort out problems by themselves. . It is
an enabling service. Counselling is required for employees who are
stressed out of problems,personal or professional. Smith defines counselling as
“a process in which the counsellor assists the counselee to make
interpretations of facts relating to a choice, plan, or adjustments
which he needs to make.”
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SEMESTER
- 3
BBA303:
QUALITY MANAGEMENT
Q.1: What is meant by ‘Quality’? What are the
dimensions of quality? What is meant by quality assurance?
ANS:
Definition of Quality:
Quality is significant to any business. But it is
hard to define because there are various perspectives of Quality as shown in
the figure below. These perspectives are based on (i) product, (ii) value,
(iii) manufacturing, and (iv) user.
Q.2. Explain the following:
[ a) Explanation of “Kaizen”,
b)
Benchmarking and its importance]
ANS:
a) Kaizen: Kaizen
is a Japanese word meaning improvement or change for the better.
It, refers to the beliefs or practices that focus
on the continuous improvement of various processes. The word ‘Kai’ refers to
change, and the word ‘Zen’ means good. Kaizen, also sometimes referred to as
continuous improvement process, is defined as a guiding principle that
introduces small and minute changes in an operating
Q.3 (a) Describe the contribution of Edwards Deming
to Quality management.
(b) Differentiate between Mission and Vision
Statements.
Answer:
Contribution of Edwards Deming to
Quality management: Contribution of Deming to quality management
Some of the major contributions of Dr. Deming to
quality management.
Deming Cycle
Perhaps Deming’s most well-known contribution to
quality management was the Deming cycle. The Deming cycle views quality as a
product of four related processes: Plan – Do – Check – Act (PDCA) cycle.
Q.4. What is meant by Customer Focus? Describe in
brief the concept of Customer satisfaction and Customer delight.
Customer Focus: Before
understanding customer focus, we need to know what focus means to
organisations. Focus means concentration of energy. When someonefocuses
completely on a particular goal, that person will soon achieve that goal.
Similarly, for organisations too, focus provides the capability to bring together
their divergent energies by concentrating them towards the singleminded achievement
of desired goals. Thus, focus
Q.5. Write Short notes on the following:
[a) Cost of Quality,
b) Productivity]
ANS:
a) Cost of Quality: Traditionally,
cost of quality is defined as the expenditure incurred by the producer
to achieve a particular level of quality. It has been modified, and today
it is defined as the expenditure incurred by the producer, user, andcommunity
to achieve a particular level of quality. It is an important
concept because managers, before making any decision related to
quality, m
Q.6. Define Quality Management System. Explain
Quality Management Principles.
ANS:
Quality Management System: Quality
Management Systems (QMS) provide a broad framework for organisations
to implement quality management within the organisation. The primary
aim of quality management systems is to ensure qu
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SEMESTER
- 3
BBA
304 - Advertising and Sales
Q.1. Define advertising and discuss the various
functions of advertising.
ANS:
Advertising: "Advertising
is the non-personal communication of information usually paid for
and usually persuasive in nature about products, services or ideas byidentified
sponsors through the various media to reach broad audiences” According to this
definition, advertising has five basic components:
Q.2. Explain the consumer buying decision process.
ANS:
Consumer buying decision process: Behind
the visible act of making a purchase there lies a decision process that
must be investigated. The purchase decision process is the stages a buyer
passes through in making choices about which products and services to buy. The
stages are:
Q.3. Observe any newspaper advertisement of any
consumer durable company. What is the target audience and what are benefits of
choosing newspaper for advertisement.
ANS:
Selection of advertisement
Here let us take NOKIA as consumer durable company.
If we’re selling a telecom product, an ad placed in a telecom related magazine
will attract potential consumers who are looking for
Q.4. What is media planning and what are the steps
in media planning process?
Media Planning: Media
planning is a very important component of the marketing strategy of an
organisation. It refers to an analytical method for making mediadecisions, and
describes the process of taking the message across to the target
audience of the right time and place, and using the right media vehicle.
In other words, media planning
Q.5. What do you understand by Public relations?
What is the difference between PR and advertising?
ANS:
Meaning of Public Relations: “Public
relations” is used to build rapport with employees, customers, investors,
voters or the general public. Public Relations (PR) is the actions of
a corporation, store, government, individual etc. in promoting goodwillbetween
itself and the public, the community, employees, customers etc. An
earlier definition of public relations by the first World Assembly of Public Relations
Associations, held in Mexico City, in August 1978, was "the art and
social science of analyzing trends, predicting their consequences, counseling
Q.6. Write short notes on:
[a) meaning and objectives of sales quota,
b) meaning and role of sales force]
ANS:
Sales Quota: Known
as sales target, sales quota is an expression of sales value andsales volume
expected from a salesperson to be achieved in full from their defined
territory over a given period of time i.e., weekly, monthly, quarterly or
yearly. In simple sense, a sales quota is a goal; it is
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