QM0011- PRINCIPLES & PHILOSOPHIES OF QUALITY MANAGEMENT

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ASSIGNMENT

DRIVE	FALL  2014
PROGRAM	MBADS – (SEM 3/SEM 5) / MBAN2 / MBAFLEX – (SEM 3) PGDTQMN – (SEM 1)
SUBJECT CODE & NAME	QM0011- PRINCIPLES & PHILOSOPHIES OF QUALITY MANAGEMENT
SEMESTER	3
BK ID	B1241
CREDIT	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q1. Quality has different perspectives. Explain the two main perspectives of Quality. (2 main perspectives of Quality)

Answer: To highlight the varied perspectives on quality, consider a manufacturing facility that produces HDTVs. To the associates on the assembly line, quality is probably defined as a product that works. All the solder connections are properly made and every required component is installed in a time that is approximately equal to the standard work assigned to that product. However, in the engineering department, we see a different definition for quality. Engineering would probably quote statistics such as refresh rate, dynamic

Q2. Explain Crosby’s Four Absolutes of Quality and 14 steps to hassle free management. (Crosby’s four absolutes of Quality, Crosby’s 14 steps to hassle free management)

Answer: Crosby’s Four Absolutes of Quality:The late Phillip Crosby, former president of the American Society for Quality (ASQ), established four absolutes for quality performance.

1. Quality is conformance to requirements:Every product or service has a requirement: a description of what the customer needs. When a particular product meets that requirement, it has achieved quality, provided that the requirement accurately describes what the enterprise and the customer actually need. This technical sense

Q3. a. Explain briefly the concept of Just-In-Time that formed the backbone to Toyata plant in achieving operational excellence.

Answer: Dr. Shingo and Mr. TaiichiOhno have invented/ rediscovered the Just in Time system-which has become the backbone of the Toyota production system. The synergy created by this industrial revolution and its powerful effects which influenced the international economic order.

One of the world's leading experts on improving the manufacturing process, Shigeo Shingo created, with TaiichiOhno, many of the features of just-in-time (JIT) manufacturing methods, systems, and processes, which constitute the Toyota Production System. He has written many books including A Study of the Toyota Production System From An Industrial Engineering Viewpoint (1989), Revolution in Manufacturing: The SMED (Single

b. Discuss how the Poka- Yoke approach towards zero defect help in achieving cost effective production and customer satisfaction.

Poke-Yoke Device or A Fail Safe Procedure

[Mistake Proofing Device – A Zero Defect Approach] Poka Yoke requires stopping processes as soon as the defect occurs, and next identifying the source of the defect, and then preventing it from happening again. The entire process can be called as „Mistake Proofing‟ and is a component of Poka Yoke, i.e. preventing errors at the source. All three types of inspection mentioned above rely on controls consisting of failsafe procedures or devices called Poka-Yoke.

Poka-Yoke includes check lists or special tooling that:

Q4. 5S is a structured program to achieve a well-organized workplace, its cleanliness and standardization, for a safer, more efficient and more productive operation. Explain the principles and implementation stages of 5S. (Principles – 5 marks, implementation stages – 5 marks) 10 marks

Answer : Principles of 5S :

The 5S are prerequisites for any improvement program. As waste is potential gain, so eliminating waste is a gain. 5S Philosophy focuses on effective work place organization,  implifies work environment, reduces waste while improving

Q5. Total Productive Maintenance aims for greater manufacturing competitiveness through improved effectiveness of machines and equipment. Briefly explain the Eight Pillars of Total Productive Maintenance. (Meaning – 2 marks, Explanation – 8 marks) 10 marks

Answer : Total productive Management :

Total Productive Management (TPM) is a strategy to continuously improve the production process. The aim is to improve the availability of facilities by eliminating mistakes and wastage. Moreover it is a set of techniques originally pioneered by Mr. DENSO in the Toyota Group in Japan. TPM is to "Optimize the effectiveness of manufacturing equipment and tooling".

Q6. Discuss the meaning and importance of six sigma. Explain the steps in implementing six sigma.

(Meaning – 2 marks, Importance – 3 marks, Steps – 5 marks)

Answer : Meaning of six sigma :

Six Sigma is a management philosophy developed by Motorola that emphasizes setting extremely high objectives, collecting data, and analyzing results to a fine degree as a way to reduce defects in products and services. The Greek letter sigma is sometimes used to denote variation from a standard. The philosophy behind Six Sigma is that if you measure how many defects are in a process, you can figure out how to systematically eliminate them and get as close to perfection as possible.

Importance of six sigma :

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