QM0017 - QUALITY MANAGEMENT SYSTEMS

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ASSIGNMENT

DRIVE FALL	2014
PROGRAM	MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) PGDTQMN – (SEM 2)
SUBJECT CODE & NAME	QM0017 - QUALITY MANAGEMENT SYSTEMS
SEMESTER	4
BK ID	B1349
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q.1. “Quality Management System is a complete and planned approach to organizational management”. Describe the various principles of Quality Management Systems. What are the various approaches to Quality Management Systems?

Answer :  Quality management system :

Quality Management System, in the simplest of terms, is defined as “The process of Management of the Systems of an organization, with regard to its Quality related activities, for „meeting and enhancing customer satisfaction‟ and also taking care of  all other interested parties such as legislative and regulatory bodies, shareholders, suppliers,employees, etc.”

A Quality Management System (QMS) is required for any organization which desires to demonstrate its ability to consistently provide products that meet both customer needs and the applicable regulatory requirements. Quality Management System is a process that integrates the fundamental management techniques with the principles and methodologies of

Q.2. Explain the scope and goals of ISO/TS 16949.Describe the various benefits provided by ISO/TS 16949. (Scope, Goals, Benefits) 3, 3, 4

Answer :  Scope of ISO/TS 16949 :

The ISO/TS16949 is an ISO technical specification aiming to the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain. It is based on the ISO 9001 and the first edition was published in March 2002 as ISO/TS 16949:2002. It was prepared by the International Automotive Task Force (IATF) and the "Technical Committee" of ISO. It harmonizes the country-specific regulations of Quality-Management-Systems.

About 30 percent of the more than 100 existing automobile manufacturers affiliate the requirements of the norm but especially the large Asian manufacturers have differentiated, own requirements for the quality management systems of their corporate group and their suppliers

Q.3. Explain the procedures and benefits of SA 8000. (Procedures, Benefits) 5,5

Answer :  Procedures of SA 8000:

SA8000 is an auditable certification standard that encourages organizations to develop, maintain, and apply socially acceptable practices in the workplace. Its procedures regarding various areas are described below :

1. Child Labor:

 No use or support of child labor; policies and written procedures for remediation of children found to be working in situation;

2. Forced and Compulsory Labor:

 No use or support for forced or compulsory labor; no required 'deposits' - financial or otherwise; no withholding salary, benefits, property or documents to force personnel to continue work;

3. Health and Safety:

Q.4. The People CMM is an organizational change model. Explain the maturity levels of

People Capability Maturity Model (People CMM).

Answer :  People CMM :

The People Capability Maturity Model (short names: People CMM, PCMM,P-CMM) is a maturity framework that focuses on continuously improving the management and development of the human assets of an organization. It describes an evolutionary improvement path from ad hoc, inconsistently performed practices, to a mature, disciplined, and continuously improving development of the knowledge, skills, and motivation of the workforce that enhances strategic business performance. The People Capability Maturity Model (People CMMI) is a framework that helps organizations successfully address their critical people issues.

Q.5. Explain the elements and benefits of Occupational Health and Safety Management Systems (OHSAS).

Answer:-About OHSAS

Occupational Health and Safety Management Systems is a framework for an organization to establish controls that mitigates health and safety risks, reduces the occurrence of accidents and helps to improve its operational performance. The requirements of OHSAS 18001 were developed from British standard 8800. The following are its goals:

Ø  It specifies requirements for an occupational health and safety (OH &S) management system.

Ø  Enables an organization to control its OH & S risks and improve its performance.

Ø  Many organizations are implementing an Occupational Health and Safety Management System (OHSMS) as part of their risk management

Q.6 what is Business excellence? Explain the core themes of excellence. How to build an excellence framework?

Answer : Business excellence:

Business excellence is the systematic use of quality management principles and tools in business management, with the goal of improving performance based on the principles of customer focus, stakeholder value, and process management. Key practices in business excellence applied across functional areas in an enterprise include continuous and breakthrough improvement, preventative management and management by facts. Some of the tools used are the balanced scorecard, Lean, the Six Sigma statistical tools, process management, the Baldrige Criteria for Performance Excellence and project management.

The vast majority of organizations use business excellence self-assessments to identify opportunities for improvement—as well as their areas of strength—

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