OM 0010 - OPERATIONS MANAGEMENT

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DRIVE

Spring 2018

PROGRAM

MBA

SEMESTER

III

SUBJECT CODE & NAME

OM 0010 - OPERATIONS MANAGEMENT

1 Explain the concept of operation management. What are the elements of operations management?

A

 Concept of Operations Management

 Elements of Operations Management

Answer:

Operations management is defined as that activity whereby resources, flowing within a defined system, are combined and transformed in a controlled manner to add value in accordance with policies communicated by management.

Whereas the term "production," in a narrow sense, is often associated with a quantity of goods, or with an assembly or perhaps a chemical process, "production management" has always been concerned with the

Q2 Explain the process of operation research in detail. Write down different Applications of Operations Research.

A         Process of operation research         

            Applications of Operations Research.

Answer:

Process of operations research

Operations research provides an integrated framework for making variousbusiness decisions. Therefore, it is of utmost importance for an organization to have a clear understanding of this framework to solve various businessproblems.

The steps involved in the framework of operations researchare explained as follows:

           

Q3. An organisation has three production centres P1, P2 and P3 that supply products to four warehouses W1, W2, W3 and W4. The monthly production capacities of the three production centres are 160, 150 and 190 units, respectively. The monthly demand of warehouses is 80, 90, 110 and 160 units, respectively. The transportation cost per unit (in rupees) is shown in following Table

Warehouses	W1	W2	W3	W4
Production Centres
P1	10	12	8	15
P2	12	14	18	9
P3	15	12	20	16

Discussion questions:

1. How many units should an organisation supply to warehouses so that the total transportation cost is minimised?

2. Calculate Total Transportation Cost

Answer: Construct the transportation cost matrix table, which is as follows:

Availability = 160+150+190=500

Requirement = 80+90+110+160=440

In the given case, the total supply exceeds

Q4 Write Short notes on-    

·       Consumer Pricing Expectations Range

·       Autonomous and derived demand

·       SERVQUAL-Measuring Service Quality

·       Service Blueprint

Answer: Consumer pricing expectations range

Consumer Pricing Expectations Range (CPER) is a term, which iscommonly used in demand forecasting. This term has two aspects, namely,consumer aspect and producer aspect. From the consumer’s aspect, CPERimplies that the consumer has an expectations range in case of pricing.

Consumer forms opinion based on the price of the product. Theexpectations of the price depend upon various factors such asenvironmental factors, paying capacity of the consumer and the utilityprovided by the product. Hence

Q5. Solution for Sequence Problem is as follows

Job	1	2	3	4	5	6
Machine-1	9	7	8	6	8	12
Machine-2	4	5	3	6	2	5
Machine-3	12	10	8	9	15	11

Solution:

Q6 Elaborate the replacement of equipment that deteriorates with time. What are the limitations of replacement models?

Replacement of equipment that deteriorates with time.

Limitations of replacement models.

Answer: Replacement of Equipment that Deteriorates with Time

When the operational efficiency of equipment goes on decreasing with thegradual passage of time, it is economical to replace the same with a newone. The replacement decisions for such equipment are taken based on theeconomic life cycle and monthly or annual operating costs of the equipment.These costs increase with

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