MU0018 – Change Management

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SEMESTER                                                  Semester 4

SUBJECT CODE & NAME                       MU0018 – Change Management

BK ID                                                             B1807

CREDIT & MARKS                                                4 Credits, 60 marks

Note – Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Ques 1 Describe Kotter’s Eight Step Change Model.

Ans Kotter has developed an eight step model for creating change in the organization. Each step acknowledges that there are key principles that are related with the responses of the people and their

Ques 2 What are OD interventions? How are they useful to the organizations?

Ans Organization development (OD) is the study of successful organizational change and performance. OD emerged from human relations studies in the 1930s, during which psychologists realized that organizational structures and processes influence worker behavior and motivation

Ques3 Discuss the reasons for employees’ resistance to change.

Ans Resistance to change can be in several forms, explicit, implicit, immediate or deferred/delayed. If it is explicit and immediate, the senior management should be prompt in taking steps to remedy the situation. Implicit resistance could cause loss of loyalty, reduced level of motivation, increase in errors and absenteeism, etc. Similarly, delayed resistance creates

Ques 4 What do you mean by Organizational Effectiveness? Explain the approaches involved in achieving Organizational Effectiveness

Ans As a wider concept, organizational effectiveness as represented by several perspectives comprises an organization’s fit with its external environment, configuration of its internal subsystems for high performance, emphasis upon organizational learning and ability to satisfy

Ques5 What do you mean by Change Agent? Describe the characteristics of successful Change Agents.

Ans Change agents are people who usually have specialized training in organizational behaviour and can help guide and advice the change process. They strive to ‘alter human capability or organizational systems to achieve a higher degree of output or self actualization.’ Their objective is to make goals that stick. They have a clear vision as to how the process of change will begin and culminate, and the activities they will perform to enable people to do more, or find a new and better perspective on life. Change agents could be the

Ques 6 Write a brief note on the following:

a)Herzberg’s Motivation Theory

b)Kurt Lewin’s Model of Change

Ansa) Herzberg’s Motivation Theory

Herzberg explains that while the presence of these hygiene factors does not directly enhance employee motivation, the absence of any one of these will definitely hinder performance.In a nutshell, the behavioural approach says that studying the impact of individual behaviours and motivators in terms of enhancing performance and reducing resistance will help to understand the

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