Course: Business Communication & Etiquette

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Course: Business Communication & Etiquette

Internal Assignment applicable for December 2017 Examination

Assignment Marks: 30

Instructions:

·       All Questions carry equal marks.

·       All Questions are compulsory

·       All answers to be explained in not more than 1000 words for question 1 and 2 and for question 3 in not more than 500 words for each subsection. Use relevant examples, illustrations as far as possible.

·       All answers to be written individually. Discussion and group work is not advisable.

·       Students are free to refer to any books/reference material/website/internet for attempting their assignments, but are not allowed to copy the matter as it is from the source of reference.

·       Students should write the assignment in their own words. Copying of assignments from other students is not allowed.

·       Students should follow the following parameter for answering the assignment questions.

For Theoretical Answer			For Numerical Answer
Assessment Parameter	Weightage		Assessment Parameter	Weightage
Introduction	20%		Understanding and usage of the formula	20%
Concepts and Application related to the question	60%		Procedure / Steps	50%
Conclusion	20%		Correct Answer & Interpretation	30%

Question. 1. How has communication transformed with the use of technology? Share any 2 technological tools you use for efficient communication and how they have helped you contribute more effectively in your organization. (10 Marks)

Answer: Keeping in mind the end goal to expand proficiency in all cases, be beneficial wherever you are, rearrange IT management, user-friendly solutions, and stimulate worker motivation, it has turned out to be fundamental for organizations to change with the evolving times.

One of the regions where the change has been fundamental is in communication. The present business communication apparatuses are empowering little, medium-sized, and substantial organizations to accomplish the greater

Question. 2. Communications audit is a snapshot of an organization’s communication strategies, activities and programs. Provide your opinion on the statement by elaborating on its process and outcome. (10 Marks)

Answer: Trust between your organization and its key stakeholders is a key segment to your business that you should sustain and develop. You depend on the nature of your communications endeavors to assemble that trust. Is it accurate to say that you are contacting the correct groups of onlookers with the correct messages? Is your message steady? Do you address your workers' worries?

To decide if your specialized tools are functioning admirably, you require a communications audit: a depiction of your organization's

Question. 3. You have been invited as the Joint Secretary of the Parents Teachers Association to celebrate Teachers Day at your child’s school. Since you are a counsellor, you also have to give the key note address for the event. Your child studies at a reputed school which has a legacy of 25 years. Most of the teachers are very senior with vast experience. The school is modern in its outlook towards extra-curricular activities but conventional as well when it concerns academics At the lunch, you would have the chance to interact with the management, trustees and teachers. You wish to make a great first impression that lasts and also seem confident while addressing such an elite audience.

a) Apart from preparing the speech, you believe your appearance will make or break the deal. What will you keep in mind while choosing your dress, accessories and make up for the event? (5 Marks)

Answer: Your child's scholarly progress will dependably be better if that you are engaged with it. Parents can assume a crucial part in their child's scholastic achievement if that they are slanted to comprehend what their child is realizing at school, how well is he faring, and what should be possible to help him.

b) While meeting and greeting all the dignitaries, how will you conduct yourself when you are introducing yourself with an objective to build rapport with them? (5 Marks)

Answer: Parents for your turn. Either way, be set up to have things postponed, particularly as it is your first teacher's day. Making a scene at the school since you are as a rule terribly postponed may send wrong flags and the teacher may frame thoughts about you as a parent which thus may affect her level of solace with you. When you get your turn, recollect to:

1.                   Make notes

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