MU0012 – Employee Relations Management

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Summer 2013

Master of Business Administration- MBA Semester 3

MU0012 – Employee Relations Management - 4 Credits

(Book ID: B1734)

Note: Assignment (60 marks) must be written within 6-8 pages. Answer all questions. Kindly note that answers for 10 marks questions should not exceed 400 words.

Q1.Define conflict management. What are the causes of workplace conflicts? What are the various strategies to be adopted for resolving conflicts?

(definition of conflict management – 3, explanation of causes of workplace conflicts – 3, explanation of strategies – 4)10 marks

Answer : Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational setting .Properly managed conflict can improve group outcomes.

Q2.What is meant by organisational culture? What are the elements and dimensions of organisational culture?

(meaning of organisational culture – 3, explanation of elements – 3, dimensions – 4)

10 marks

Answer : Organizational culture reflects the values, beliefs, and norms that characterize an organization as a whole.

Organizational culture is the behavior of humans who are part of an organization and the meanings that the people attach to their actions. Culture includes the organization values, visions, norms, working language, systems, symbols,

Q3.Explain the importance and features of Human Resource Information systems (HRIS).

(meaning – 1, example - 2, importance – 3, features of HRIS – 4)10 marks

Answer : A HRIS, or Human Resource Information System, is a software solution for small to mid-sized businesses to help automate and manage their HR, payroll, management and accounting activities.

A HRIS generally should provide the capability to more effectively plan, control and manage HR costs; achieve improved efficiency and quality in HR decision making; and improve employee and managerial productivity and effectiveness.

HRIS Advantages

The advantages of having a sophisticated

Q4.What is meant by grievance redressal? Explain the three stages of Grievance redressal. What precautions are to be taken while handling grievances?

(meaning of grievance & grievance redressal – 2, explanation of three stages – 4, precautions – 4)10 marks

Answer : The term grievance refers to a written statement made according to the grievance procedure included in the collective agreement. It deals with any dispute concerning the interpretation, the application, the administration or the alleged violation of any clause of the collective agreement.

Q5.What are trade unions? What are the objectives and activities of trade unions?

(meaning – 2, explanation objectives – 3, activities – 5)10 marks

Answer : A trade union or labor union is an organization of workers who have banded together to achieve common goals such as protecting the integrity of its trade, achieving higher pay, increasing the number of employees an employer hires, and better working conditions. The trade union, through its leadership, bargains with the employer on behalf of union members (rank and file members) and negotiates labour contracts (

Q6.Write a brief note on stress and employee wellness in organisations.

(meaning of stress – 2, explanation of symptoms– 1, factors that increases stress – 2, explanation employee wellness – 4, example – 1)10 Marks

Answer : Stress has been defined in different ways over the years. Originally, it was conceived of as pressure from the environment, then as strain within the person. The generally accepted definition today is one of interaction between the situation and the individual. It is the psychological and physical state that results when the resources of the individual are not sufficient to cope with the demands and pressures of the situation. Thus, stress is more likely in some situations than others and in some individuals than others.

Dear students get fully solved assignments

call us at :- 08263069601 

 or

Send your semester & Specialization name to our mail id

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