OPERATION MANAGEMENT 4th SEM WINTER 2013 SOLVED ASSIGNMENTS

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ASSIGNMENT

DRIVE	WINTER 2013
PROGRAM/SEMESTER	MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) / PGDISMN (SEM 2)
SUBJECT CODE & NAME	OM 0016 – Quality Management
BOOK ID	B1341
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q.1. Write short notes on the following:

(Integrating Quality into Strategic Management, Six Sigma as a quality framework, Reliability Types, Juran’s Trilogy) (2.5 marks each)

ANS:

Integrating Quality into Strategic Management: The foundation of quality management is an overriding focus on customer satisfaction. Deming states in his book Out of Crises, “The consumer is the most important part of the production line. Quality should be aimed at the needs of the consumer, present and future." He explains that through research, we can comprehend the customer requirements and needs andadvance to feed their reactions back into the design of service.

Q.2. Elucidate different types of Quality Management Systems (QMS). What are the benefits of implementing a QMS?

 (Explanation of various QMS (including industry and product specific and nonspecific types, examples), Benefits of QMS) 5,5

ANS:

Types of Quality Management Systems: There are different types of QMS; industry and product specific, for examples, TL 9000 for telecommunications, QS 9000 for the automotive industry and API-Q1 (American Petroleum Institute), specifically for the petroleum, petrochemical and natural gas industry. Another industry-specific QMS is ASME NQA-l, (which is specific to the nuclear industry). There are also non-specific QMS, like ISO 9000, which is more general and internationally recognised. Then there are systems such as, Capability Maturity Model Integration (CMMI), which is not technically a standard, but it can be considered for implementation purposes. The Software

Q.3. ABC is an organisation. The organisation is at the stage of lack of Quality products and services to meet the customer requirements. The organisation decides to develop a strategy and hire people to enhance the quality of its products and services. Being the quality head of the organisation what are the approaches you will consider for initial cost data collection.

(Listing of the approaches, Justification why the approach was chosen, Conclusion) 2,6,2

ANS:

The initial study collects cost data by several approaches:

         Conventional accounts: For examples are appraisal activities conducted by an Inspection department and assure operating cost to counter to customer problems.

         Analysis of ingredients of conventional accounts: For example, suppose a report called “customer returns” tracks the cost of all goods returned. Some of the goods are returned because they are imperfect. Costs associated with these are categorised as “cost of poor quality.” To distinguish quality costs from the others requires an evaluation of the

Q.4. Write short notes on the following:

(Quality standards, Significance of Quality Control, Automated manufacturing, Applications of Design of Experiments (DOE) to product and process design) (2.5 marks each)

ANS:

Quality Standards: The International Organisation for Standardisation (ISO) developed the

Quality Management System (QMS) standards in 1987. They were the ISO 9000:1987 series of standards combining ISO 9001:1987, ISO 9002:1987 and ISO 9003:1987. These standards were applicable in different types of industries, based on the type of activity undertaken: planning, production or service delivery. The standards are revised every few years by the International Organisation for Standardisation. The version in 1994 is called the ISO 9000:1994 series; which comprises of the ISO 9001:1994, 9002:1994 and 9003:1994 versions. The last major development

Q.5. This is a case study about an airline. It states that how at the initial stages the airline was not functioning properly and could not achieve customer satisfaction but however after the implementation of Total Quality Management (TQM), the company prospered.

Bryan air airlines started in year 1988 with only 67 employees and with one 18 seater turboprop plane from the south of east of Chelsea to London-Gatwick which carried 5000 passengers on one route (Harrison, 2002). In 1990-1991, the company had 700,000 passengers.

However, in spite of the raise of passengers, the company could not manage cost that the company had lost its money during the expansion of the business. The management decided to bring a brand new management team which suggested a re-launch of the airlines as a “low fares or no frills” airline, closely modelling the Southwest Airlines model in the U.S.

In addition, there was another problem related to quality service. Since it was a “low fares or no frills” airline it could not cater to the customer needs. So the company decided to use TQM and a strategic plan where both the internal and external customers will be given importance and all the main focus will be customer satisfaction. Hence the strategic option that was used by the company for satisfying both internal and external customers and marketing environment was used to attain total quality management.

Hence by implementing TQM and strategic planning the company could satisfy both the clients and the customer. Now Bryan air is one of the leading airlines in the world.

Identify the steps taken by the airline company which made them one of the leading airlines in the world.

(A Identification of the quality initiatives with evidence from the case, Analysis of these initiatives along the benefits, Conclusion) 4,4,2

ANS:

An Identification of the quality initiatives with evidence from the case: This is a case study about an airline. It states that how at the initial stages the airline was not functioning properly and could not achieve customer satisfaction but however after the implementation of Total Quality Management (TQM), the company prospered. Bryan air airlines started in year 1988 with only 67 employees and with one 18 seater turboprop plane from the south of east of Chelsea to London-Gatwick which carried 5000 passengers on one route (Harrison, 2002). In 1990-1991, the company had 700,000 passengers. However, in spite of the raise of passengers, the company could not

manage cost that the company had lost its money during the expansion of the business. The management decided to bring a brand new management team which suggested a re-launch of the airlines as a “low fares or no frills” airline, closely modelling the Southwest Airlines model in

Q.6. Summarise why corporate culture is important

(Brief explanation/definition of corporate culture, Instances where corporate culture must be changed, Why does culture matter?, Conclusion)2,3,3,2

ANS:

Corporate Culture: Corporate culture is the personality of the organisation, the shared beliefs, values and behaviours of the group and it is symbolic, holistic, unifying, stable and difficult to change. We should never forget that the corporate culture is not the ethics, vision and mission in the corporate marketing materials. It is expressed in the dayto- day practice, communication and belief.

In contrast, corporate culture is the method by which things get done in an organisation. It is the one which drives action in the organisation, guiding how employees think, act and feel. It is an efficient set of assumptions that define day-to-day working behaviour. “Culture can be described in a circular fashion where philosophy expresses values; values are manifest in behaviour; and behaviour gives meaning to the underlying philosophy. Philosophy, values and behaviour describe an organisation’s culture and culture is the glue that holds the organisation together.” (DeWitt, 2001).

Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

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Dear students get fully solved assignments

Send your semester & Specialization name to our mail id :

  help.mbaassignments@gmail.com

or

call us at : 08263069601

ASSIGNMENT

DRIVE	WINTER 2013
PROGRAM/SEMESTER	MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) / PGDISMN (SEM 2)
SUBJECT CODE & NAME	OM0017 – Advanced Production and Planning Control
BOOK ID	B1342
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q.1. Write short notes on:

(Classification of Inventory Models, Role of Controls in Operation Cycles, Forward scheduling, PPC for Different Systems of Manufacturing) (2.5 marks each)

ANS:

Classification of Inventory Models

An appropriate inventory model can be selected through the new classification system. The classification of inventory models is based on the salient features of inventory. This system of classification enables practitioners to understand inventory models and choose the best model for a given set of inventory conditions. Various inventory models can be compared by using this classification. Classification of inventory models can also be used as an effective teaching tool.

Q.2. Five jobs are to be processed at a work station. The processing time and the due date in days are given below. Determine: (2 marks each)

a) The sequence of job according to the shortest processing time.

b) The total completion time.

c) The mean flow time or average completion time.

d) The average number of jobs in the system each day,

e) The average lateness.

Job	A	B	C	D	E
Processing time in days	6	19	16	11	13
Due date in days	8	22	20	14	14

ANS:

a) The sequence ADECB is based on the shortest processing time first.

Job Sequence   Processing Time ( in days)   Total Flow time days      Due days        Late (days)

        A                        6                                            6                                8                    0

       

        D                      11                                           17 (6+11)                   22                   6

            

        E                      13                                           30 (17+13)                 20                   17

        C                      16                                           46 (30+16)                 14                   30

        B                      19                                           65 (46+19)                  14                  46

       Total                  65                                          164                                                      99

Therefore,

b)

Q.3. Differentiate between FMS and standalone machines. Describe a few Applications of  FMS in Industries.

(Differentiation between FMS and standalone machines,  Description of application in industry (pharma, aircraft, automobile, textile etc.) 5,5

ANS:

Differentiation between FMS and standalone machines

FMS vs. Stand Alone Machine: The main advantage of FMS seems to be their flexibility. In traditionalprocesses/technologies any change to machines need to be carried out on the hardware itself. However, new manufacturing technologies like, FMS hold the commands in the form of software, which can be easily changed. FMS may seem to be more flexible than the previous technology it is replacing. However, they are not as flexible as the system they intend to replace. The environment, where FMS seems to be appropriate is when there is a demand for high variety or low volume manufacturing. However, earlier this process would have used stand-alone machine tools. Such a manufacturing system is more flexible in terms of the variety of products it can process and

Q.4. Write short notes on:

       (Material Requirement Planning, Forecasting in Operations, Off shoring, Agile Manufacturing) (2.5 marks each)

ANS:

Material Requirement Planning (MRP)

MRP estimates and maintains an optimised manufacturing plan. This plan is based on sales forecasts, inventory status, master production schedules, open orders, and bills of material. If MRP is well executed then the cash flow can be reduced and profitability increased. MRP will enable you to be pro-active rather than re-active in the management of your inventory levels and material flow. Executing the MRP effectively can bring in the following benefits for your business:

         Reduced inventory levels and component shortages.

         Improved customer service.

Q.5. Define quality planning. Explain the phases of quality planning

       

 (Definition of quality planning, Explanation of phases of quality planning) 2,8

ANS:

Quality Planning

Quality Planning is defined as a “Systematic process that translates the quality policy into measurable objectives and requirements, and lays down a sequence of steps for realising them within a specified timeframe.”

Any quality plan will have the following elements associated with it.

         What needs to be checked?

Q.6. Explain the importance of Supply Chain Management(SCM) and the problems addressed

        by SCM.

     (Explanation of importance of SCM , Elaboration of problems addresses by SCM)5,5

ANS:

Importance of supply chain management

Supply chain management is essential for the success of every company and to satisfy customer demand. Supply chain management plays a critical

role in the success of the company. Supply chain management is equipped to deal with anything from flow of products to unexpected natural disasters. Supply chain management diagnoses the problem and innovatively works around the problems. It helps in bringing out an effective solution for various

problems in production. Supply chain management has the following impact on business:

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