QM0018 - QUALITY DEVELOPMENT METHODS

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ASSIGNMENT

                                    

DRIVE FALL	2013
PROGRAM	MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) PGDTQMN – (SEM 2)
SUBJECT CODE & NAME	QM0018 - QUALITY DEVELOPMENT METHODS
SEMESTER	4
BK ID	B1351
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q1. Performance analysis is an assessment of process, equipment, employee or any other factor to gauge the progress towards predetermined goals. Explain briefly the steps for conducting performance analysis. What are the advantages of performance analysis?

(Meaning of performance analysis-2 marks, Steps for conducting performance analysis-6 marks, Advantages of performance analysis-2 marks)10 marks

Answer.

Performance analysis

Performance is a situational concept associated with the experience which is being studied. For example, in the context of organizational financial performance, performance is considered as a measure of the change of the financial state of an organization, or the financial outcomes that result from management decisions and the implementation of those decisions by members of the organization. Performance analysis is an assessment of process, equipment, employee, or any other factor to gauge progress towards predetermined goals. It is guided and assessed by effectiveness, efficiency, and equity. Front-end performance analysis is one of the most important investments that the organizations should make to achieve maximum return on all other investments in human

Q2. Discuss supplier development process. Explain the reasons for supplier development.

(Meaning of supplier development-2 marks, Supplier development process-4 marks, Reasons for Supplier Development Program-4 marks)10 marks

Answer.

supplier development

Supplier development is the process of working with certain suppliers/subcontractors on a one-to-one basis Two most important functions of a supplier development pro gram are:

·         Provides information on products, expected sales growth, etc.

·         Provides training on the application of cost effective implementation and quality tools.

Major organizations use a "hands-on" approach to improve their supplier's manufacturing processes and administrative systems. They work side by side with their

Q3. Describe the features of Total Systems Intervention (TSI). Explain the phases in TSI Process.

(Meaning of TSI-2 marks, Features of TSI-4 marks, Phases in TSI process-4 marks)10 marks

Answer.

Meaning of TSI

Total Systems Intervention (TSI) is used to select suitable system methodologies as part of an action research program in large organizations. The organization employs a variety of system metaphors. The system metaphor is an explanation that the customers, programmers, and managers describe about how the system works. It is used to support innovative thinking about the organization and the difficult issues that managers have to deal with. TSI operates on the hypothesis that organizations are too complicated to understand by just using one system model. Besides, the strategies and the difficulties faced by the organizations should also be investigated using a series of system metaphors.

Features of TSI Methodology    

Q4. Stakeholder participation improves the organizational processes. Explain importance and principles of stakeholder participation.

(Meaning of stakeholder participation-2 marks, Importance of stakeholder participation-4 marks, Principles of stakeholder participation-4 marks)10 marks

Answer.

Stakeholder Participation

Stakeholder participation is a process wherein stakeholders, those with rights and, therefore, responsibilities, and/or interests play an active role in the process of decision making and in the subsequent activities which affect them. Organizations seek stakeholder participation in various activities like planning, management, monitoring and evaluation. The term „participation‟ is generally used to indicate various kinds of activities. As such, confusion can arise when it is used without specifying which it is meant for.

Importance of stakeholder participation

Stakeholder participation improves the organizational processes. It can improve the quality and impact of information products/services by:

Q5. Discuss the stages of Benchmarking. Briefly explain the types of benchmarking.

(Meaning of Benchmarking-2 marks, Stages of Benchmarking-4 marks, Types of Benchmarking-4 marks) 10 marks

Answer.

Benchmarking can be defined as the systematic process of comparing an organization’s products, services and practices against those of competitor organizations or other industry leaders to determine what it is they do that

allows them to achieve high levels of performance. Benchmarking1 allows you to evaluate the best practices regarding the products and processes, both within an organization and outside it. Benchmarking is carried out with the intention of using it as a guide and reference point for improving the practice of one's own organization. Benchmarking can take place within an organization, when it forms a part of total quality management (TQM).

Stages of Benchmarking

There are five key stages of benchmarking. They are: planning, data

Q6. Explain DMAIC and DMADV models. Distinguish between DMAIC and DMADV

(Explanation of DMAIC model-4 marks, Explanation of DMADV model-4 marks, Differences-2 marks)10 marks

Answer.

DMAIC model

model in detail:

1. Define: It defines the goals and objectives of the project. It ensures that the goals are consistent with the demands and expectations of the customers and the enterprise strategy. It is the initial step of the six sigma process of the DMAIC model and is the phase responsible for identifying various significant factors such as the scope of the project, expectations and resources required for the project schedule and approvals. It defines the goals of the team and various milestones and hence reviews and monitors the various steps involved in the process.

The various factors that are defined at this stage include

·         Voice of the customer

·         Scope of the Project

·         Prioritization

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