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SEM 4 MANAGEMENT
INFORMATION SYSTEM (MIS) FALL 2013
MI0038- ENTERPRISE
RESOURCE PLANNING
1
a. Discuss about ERP software
selection criteria.
b. What is improper ERP system
selection? Explain in detail
A
a. Explaining the ERP software
selection criteria
5
10
b. Explaining the improper ERP
system selection
5
2
a) Discuss the components of
Customer Relationship Management.
b) Explain the different modules
of R/3
A
a. Explaining the 4 different
component of CRM
4
10
b. Explaining atleast 6 modules
6
3
a. Consider two organisational
environment in which one of the organisation is having no or little communication
between departments and the other organisation where all the departments know
what the others are doing. Now which environment is considered to be better and
why?
b. Explain integrated Management
of integration.
A
a. identifying which environment
2
10
explaining the reasons
4
b. explanation of integrated
Management of information
4
4
A business products distributor
was manually processing over 300,000 customer orders each year. Heavy order
flow prior to shipping cut-off timeframes and a highly variable daily volume
created staffing challenges and inconsistent order turnaround times.
Despite an effort to process
customer orders via EDI, the company continued to receive over 20,000 orders
per month via fax and email requiring manual data entry. Customer Service
Associates in three different centres manually entered the orders into the
order management system with the added pressure of meeting a shipping deadline.
As any manual single-pass data entry process there were many errors, especially
during peak processing cycles.
Due to a complex product
catalogue, variety of order types received from customers, and the large
customer base, finding and training data entry specialists was a challenge.
Fluctuating daily order volumes made maintaining appropriate staffing levels
very difficult. During peak demand periods order processing lags would greatly
decrease customer satisfaction levels.
To solve all these problems the
company implemented an outsourced automatic data entry solution with sophisticated
“free-form” data extraction for their fax and email orders. The solution was
able to recognise and capture data from any customer order format with 99.5%
accuracy. Order input no longer requires the participation of the company’s
order entry staff, which has reduced labour costs. The solution also receives
fax and email orders on behalf of the company directly from customers and
converts the hardcopy order to an EDI electronic purchase order for the order
management systems.
The solution includes a customised
web-based portal to support exception processing and a secure web tool for
archiving and storing images of all of the original order documents. The
solution is completely accessible on demand from any of the company’s
workstations. The solution was fully operational within 90 days and required
zero capital investments in hardware, software or labour on the part of the
company.
Questions:
a. What are the challenges that
the company faced before the installation of the Data Entry solution?
b. What are the benefits of the
Automatic Data Entry solution?
A
a. Listing the Challenges
5
10
b. Listing the benefits
5
5
Write short notes on
a. Gap Analysis
b. Reduction of lead time
c. BAAN company
d. End users
e. ERP trends
A
a. Explaining
2
10
b. Explaining reduction of lead
time
2
c. Explaining about BAAN company
2
d. Explaining End users
2
e. Explaining ERP trends
2
6
Describe in detail the workflow
of HRM that deploys ERP systems with a neat diagram
A
Diagram
3
10
Listing the different sub modules
2
Explaining
5
MI0039- E-COMMERCE
1
a. Briefly explain the mails
goals of E-Commerce
b. What are the disadvantages of
ecommerce
A
a. Explaining the four goals
8
10
b. 4 disadvantages
2
2
Explain your understanding of
online information service with the help of a diagram
A
Diagram
2
10
Components of I-way
8
3
For many years companies have
been using computers to send business documents instead of mailing paper
documents (i.e. most of our pay checks are directly deposited into our bank
accounts). This transfer of funds is accomplished by the use of an electronic
file being sent from your company to your bank). The problem was that the all
employed proprietary used unique formats to pursue this task. The absence of a
standard format led to the condition where computers could no longer
"talk" to one another without a great deal of effort by programmers.
For example, Supplier X could recognize an electronic Purchase Order from
Retailer A but not from Retailer B. To avoid the above condition ANSI
formulated a committee for the entire world to have standardised format for the
electronic transaction.
What is the name of the standard?
Discuss the working concepts of that standard.
A
Recognizing the standard
1
10
Defining the standard
2
Listing the various components
3
Explaining the working
4
4
Mobile advertising has become a
no-brainer for some brands to drive in-store traffic and online revenue. This
is possible only after the growth of Mcommerce. Define Mcommerce. Describe the
areas of its potential growth and future of mCommerce.
A
Definition and example
2
10
Areas of potential growth
5
Future of mCommerce
3
5
Explain about the e-commerce
Sales Life Cycle model.
A
Explaining about the components
2
10
Explaining business model vs
revenue model
2
Explaining role of a business
model
2
Differentiating business model
and business strategy
2
Advantages of entrepreneurship
2
6
Explain the working of e-Cash and
list the properties of e-Cash
A
Working of e-Cash
3
10
Diagram
2
Listing the properties of e-Cash
5
MI0040- TECHNOLOGY
MANAGEMENT
1
Explain about the impact of
technological changes on the society.
A
Effects of technologies on
business
5
10
Relationship between technology
and competition
3
Key issues in managing
technological innovation
2
2
Explain the various dimensions of
technology transfer and features of technology package.
A
Explaining dimensions of
technology transfer and its qualities
5
10
Explaining features of technology
package
5
3
Read the following case study
thoroughly and answer the following questions:
This case study deals with
technology diffusion. XYZ is a small software development company, established
in 1970. Their products commanded a good brand value in the market. Their
market value was Rs.200 crores by the year 1995. So the company decided to
expand its business by offering new products based on cutting-edge software
technologies. In this context, the company’s General Manager (GM) decided to
buy new technologies and introduce them in the company. When he discussed this
matter with company’s employees, they were not enthused because they had to
learn new skills to master new technologies. They were comfortable with old
skills and showed their reluctance towards new skills. They also though that
new technologies may make them redundant. One of the employee also said that
the new technologies will add to the company’s costs. After considering all the
opinions and suggestions, GM took a decision. He selected two employees who
showed an inclination towards learning new things and sent them for training to
ABC software company. At ABC the two employees of XYZ received technical
know-how with respect to the usage of new software.
After completing their training,
the two employees returned to their company and conducted a workshop for one
week on the usage of new software. This workshop helped the employees of XYZ to
shed their inhibition towards new technologies and the usage of software. Now
the employees started using the new software without any difficulty. For any
doubts or clarifications, they could freely consult the two employees who had
received training at ABC company. The GM felt happy that all the employees had
no difficulty working on the new software. The good leadership qualities
exhibited by the GM led to the introduction of new software and its acceptance
in the company. In the year of 1996, the company bagged a project that
especially required the assistance of the new software being introduced. Since
all the employees were trained to work on the new software, the new project was
successfully completed in a record time. The completion of the new project
increased the XYZ’s profit to Rs. 500 crores. The credit for successful
diffusion of technology in the company and resulting profitability goes to the
insight and leadership qualities of the GM.
a) Why do you think the employees
showed reluctance towards adopting new technologies or learning new skills?
b) Why was the GM eager to
introduce new technologies or software in the company?
A
a. Reasoning for the reluctance
5
10
b. Explaining why
5
4
Consider the above case and
answer the following questions
a) List out the advantages of
using new technologies in XYZ company
b) If you were the GM of XYZ
company, which type of technologies you would prefer keeping in mind the
company’s interests.
A
a. Listing the advantages of
using new technologies
5
10
b. Identifying the proper
technology
5
5
Discuss the stages involved in
technology life cycle with suitable examples.
A
Explaining the 4 stages if
technology life cycle
8
10
Examples
2
6
Discuss the process of technology
–based innovation process with suitable examples.
A
Explaining 8 phases
8
10
Diagram
2
MI0041- JAVA AND WEB
DESIGN
1
Write down what the following
tags will perform
a. <table>
b. <td width>
c. <embed>
d. <a>
e. <object>
A
a. <table>
b. <td width>
c. <embed>
d. <a>
e. <object>
2 * 5 = 10
10
2
Write short notes on
a. Web browsers
b. Web development tools
A
a. Explaining web browsers with
an example
5
10
b. Explaining web development
tools with an example
5
3
Write a programme to create a
webpage that prints the name of the STUDENT database in Wide Latin font and set
the subtitle with description of the STUDENT to the screen. Set the page layout
to the webpage. Insert one image after the database with a Thank you note.
A
Programme
7
10
Writing the output for the
programme written
3
4
Read the following case study
thoroughly and answer the following questions:
ABC is an educational institute
which is reputed for its management courses. It has 3 branches in different
places and is planning to launch 2 more branches in some other places. The
institute used to maintain the student details in the form of a hard copy file.
One day, a fire broke out in the record section and all such records were
destroyed. Next day the management decided to maintain the student details in a
computer so as to prevent the damage due to such disasters. One of the
management members suggested that XYZ Company is capable of developing a kind
of application for maintaining records using java. The member further told
other members that in his friend’s organisation the same java application
developed by the sXYZ company was working very effectively and it also offered
enough security parameters. Immediately the management appointed an employee
who had good knowledge of java language to oversee the implementation of the
required application. That employee prepared an outline of the company’s
requirements and submitted it to the XYZ Company. The requirements of institute
were: For institute’s employees–student details, course details, materials, and
access rights. For students it was– Course material, feedback on assignments,
course details and faculty details.
XYZ company’s web designers
developed a prototype of an application based on the requirements of the ABC
institute. Now the programmers of XYZ company detailed the process of
application development based on the specified requirements. They decided that
for display purpose they can use JSP (Java Sever Pages) and to retrieve the
details of a particular student, they would create JDBC connection to the all
branches. The student details can be stored in a database table (server side)
by using MySql.
They also decided to use servlets
for internal process. That is, sending of request and obtaining response from
the server. After developing the application, they submitted it to ABC
institute for testing purpose. During the testing process, it was found that
there is no proper security mechanism in the application. That is, the
application permitted ‘Login’ by every member. So ABC company asked XYZ company
to install security mechanism in the application such that it gives separate
access to the employees and students. XYZ company modified the application by
giving only limited and absolutely necessary access rights to the concerned
users. Also a new security parameter added to the application, prevented access
by a user for 24 hours if he/she entered incorrect ‘Login’ details for three
consecutive times.
a) Give reasons as to why ABC
institute decided to choose XYZ Company for the development of Java
application.
b) Discuss the reason for using
JSP in java application.
A
a. Answering for reasons
5
10
b. Reason for using JSP
5
5
For the above case study answer
the following questions
a. State the reason for using
database connection in the application.
b. Explain the purpose of
creating a java application for the ABC institute.
A
a. Reasons for using database
connection
5
10
b. Explaining the purpose of
creating a java application
5
6
How do you handle exception in
java? Give with an example
A
Explaining handling exception and
the ways of exception can occur
2
10
Exception types
4
Explaining different types of
exception handling like, using throw, using finally, etc
4
Dear
students get fully solved assignments
Send
your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call
us at : 08263069601
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