Dear students get fully solved
assignments
Send your semester &
Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
Assignment
|
DRIVE
|
FALL DRIVE
2013
|
|
PROGRAMME/
SEMESTER
|
MBADS –
(SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) / PGDISMN – (SEM 2)
|
|
SUBJECT
CODE/ NAME
|
MI0038-
|
|
BOOK ID
|
B1324
|
|
CREDIT
|
4
|
|
MARKS
|
60
|
Note: Answer
all questions. Kindly note that answers for 10 marks questions should be
approximately
of 400 words. Each question is followed by evaluation scheme.
Q.1 a. Discuss about ERP software selection criteria.5
Ans : Key selection criteria includes:
By studying, evaluating, and documenting the evaluation these 5 key
criteria, our clients make the educated decisions that are best for their
company.
- Company
- Technology
- Function fit
- Support
- Cost of ownership
b. What is
improper ERP system selection? Explain in detail .
Ans : Companies seldom use a fully objective selection methodology when
choosing an ERP System. Some common mistakes include:
Incomplete
requirements:
Because
implementation of a new ERP system "
2 a) Discuss
the components of Customer Relationship Management.
Ans : Main
four components are :
1. Marketing
automation :
Marketing
automation is a set of applications that help marketers manage and simplify the
marketing process. Applications include campaign management; email marketing,
database marketing and data marts and marketing encyclopedias.
2. Customer
service :
Customer Service
/ Call Centers
b) Explain
the different modules of R/3
Ans : R/3 is arranged
into distinct functional modules, covering the typical functions in place in an
organization. The most widely used modules are Financials and Controlling
(FICO), Human Resources (HR), Materials Management (MM), Sales &
Distribution (SD), and Production Planning (PP).
1. FICO :
Q.3 a.
Consider two organisational environment in which one of the organisation is
having no or little communication between departments and the other
organisation where all the departments know what the others are doing. Now
which environment is considered to be better and why?
Ans : Better environment :
Second
organisation has better environment where different departments know the other
one because Communication is one of the organizational functions that helps a
company to stay efficient and productive. One of the more important forms of
organizational communication is inter-departmental communication, the Institute
for Public Relations notes. The importance of communication between different
departments in an organization becomes most evident when that communication
b. Explain
integrated Management of integration.
Ans : An integrated management system is a management system that
integrates all of an organization's systems and processes in to one complete
framework, enabling an organization to work as a single unit with unified
objectives.
With an
integrated system, your organization
Q.4 A
business products distributor was manually processing over 300,000 customer
orders each year. Heavy order flow prior to shipping cut-off timeframes and a
highly variable daily volume created staffing challenges and inconsistent order
turnaround times.
Despite an
effort to process customer orders via EDI, the company continued to receive
over 20,000 orders per month via fax and email requiring manual data entry.
Customer Service Associates in three different centres manually entered the
orders into the order management system with the added pressure of meeting a
shipping deadline. As any manual single-pass data entry process there were many
errors, especially during peak processing cycles.
Due to a
complex product catalogue, variety of order types received from customers, and
the large customer base, finding and training data entry specialists was a
challenge. Fluctuating daily order volumes made maintaining appropriate
staffing levels very difficult. During peak demand periods order processing
lags would greatly decrease customer satisfaction levels.
To solve all
these problems the company implemented an outsourced automatic data entry
solution with sophisticated “free-form” data extraction for their fax and email
orders. The solution was able to recognise and capture data from any customer
order format with 99.5% accuracy. Order input no longer requires the
participation of the company’s order entry staff, which has reduced labour
costs. The solution also receives fax and email orders on behalf of the company
directly from customers and converts the hardcopy order to an EDI electronic
purchase order for the order management systems.
The solution
includes a customised web-based portal to support exception processing and a
secure web tool for archiving and storing images of all of the original order
documents. The solution is completely accessible on demand from any of the
company’s workstations. The solution was fully operational within 90 days and
required zero capital investments in hardware, software or labour on the part
of the company.
Questions:
a. What are
the challenges that the company faced before the installation of the Data Entry
solution?
Ans :1.The
Risk of Human Error:
Working in data
entry requires the ability to repeat the same tasks, often under the pressure
of deadlines with a high attention to detail. With so much textual information
to enter, data entry workers inevitably make mistakes that can have big and
sometimes disproportionate consequences.
2. Rise of Optical Character Recognition:
As scanning and
image software becomes more advanced, technology known as optical character
recognition (OCR) threatens to supplant data entry work due to its improving
accuracy and relative low cost. With OCR, software recognizes the characters in
scanned textual documents (such as books) and converts the format into editable
text.
3. Uncertain
Future:
From the
perspectives of employers and employees, the field of data entry contains some
uncertainty. According to the Bureau of Labor Statistics, the availability of
data entry jobs is expected to decline moderately from 2008 to 2018 thanks, in
part, to existing employees taking on more data entry tasks and the outsourcing
of data entry jobs overseas.
4. Customer
dissatisfaction :
Due to a complex
product catalogue, variety of order types received from customers, and the
large customer base, finding and training data entry specialists was a
challenge. Fluctuating daily order volumes made maintaining appropriate
staffing levels very difficult. During peak demand periods order processing
lags would greatly decrease customer satisfaction levels.
b. What are
the benefits of the Automatic Data Entry solution?
Ans :
- Automated data entry solutions can help improve the workflow and productivity of any office. Since it is entirely automated it reduces the chances for human error and can help lower overall costs as well.
- Traditional methods would entail
having employees physically go through every single invoice and filling in
the required information onto other forms. Because of the amount of
invoices that can accumulate in a business setting more time and more
Q. 5 Write
short notes on
a. Gap
Analysis:
Ans : A technique that businesses use to determine what steps need to be
taken in order to move from its current state to its desired, future state.
Also called need-gap analysis, needs analysis, and needs assessment.
Gap analysis
b. Reduction
of lead time:
The elapsed time
between placing an order and receiving it is known as the lead-time. It plays a
significant role in purchasing and
c. BAAN
company:
Baan was a
vendor of enterprise resource planning (ERP) software that is now owned by
Global Solutions. The Baan Corporation was created by Jan Baan in 1978 in
Barneveld, Netherlands, to provide financial and administrative consulting
services. With the development of his first software package, Jan Baan and his
brother Paul Baan entered what was to
d. End users:
People who
responsible for posting of day to day activities like posting of invoices,
creation of master records(Customer master) and generating of Reports in
companies(in which ERP is implemented) are called end users. Whether you are
introducing ERP
e. ERP trends:
1.ERP
segmentation :
Earlier, ERP was
considered as part of IT solutions. Since ERP focuses on streamlining different
processes and help administration, it has been
Q.6 Describe
in detail the workflow of HRM that deploys ERP systems with a neat diagram.
Ans : Workflow
of HRM that deploys ERP system :
Taking the
example of employee's payroll system the workflow of HRM is Given :
Dear students get fully solved
assignments
Send your semester &
Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.