QM0010- FOUNDATION OF QUALITY MANAGEMENT

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ASSIGNMENT

DRIVE FALL	2013
PROGRAM	MBADS – (SEM 3/SEM 5) / MBAN2 / MBAFLEX – (SEM 3) PGDTQMN – (SEM 1)
SUBJECT CODE & NAME	QM0010- FOUNDATION OF QUALITY MANAGEMENT
SEMESTER	3
BK ID	B1240
CREDITS	4
MARKS	60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q1. Explain Quality Social Approach and Quality Environmental Approach. (Explanation of Quality Social Approach, Explanation of Quality Environmental Approach) 5, 5

Answer: 

Quality Social Approach

The quality social approach is to provide quality in every dimension of life -, Heath, education, culture, family religion, environment, and society. Quality is as large as life itself. Quality needs betterment and improvement, free from all grudges well in all dimensions of society. A stable society is the outcome of quality. A global society of quality shall not have war, starvation fear and oppression. Quality social approach is to make organizations realize the need; to be aware of their social responsibilities, consider the effects, business can have on the local

Q2. What is a Quality Manual? How does it help in documentation? Explain the measurement of Quality. (Meaning of a Quality Manual, Explanation on how it helps in documentation, Measurement of quality) 3, 2, 5

Answer:  Meaning of a Quality Manual

An official document produced by a business that details how its quality management system operates. A typical quality manual will include the company's quality policy and goals, as well as a detailed description of its quality control system that might include staff roles and relationships, procedures, systems and any other resources that relate to producing high quality goods or services.

 How it helps in documentation

The working methods and procedures for planning and quality, and its achievement as applicable to different stages, right from design to delivery need to

Q3.

a. How is the Human Relation Theory different form the Classical Theory?

b. Briefly explain Quality inspection, Quality control and Quality Assurance.

[(Differences, Explanation (Quality inspection, Quality control and Quality Assurance)] 4, 6

Answer : 

Classical Theory

The classical theory model of organization reflects the scientific management approach developed by Frederick Taylor, the Classical theory of Henri Fayol and Max Weber‟s Bureaucracy theory. These collectively dominate the mainstream management thinking. Each of these approaches regards the design of organizations as a technical exercise and depends upon fragmenting or dissecting an organization into its component parts for analysis and efficient operation. The machine approaches to organization arose, as suggested, in the late nineteenth and early twentieth

B)

Quality Control:

Quality Control activities include inspection and testing of the products or services after they are produced and just before their delivery to the customers. The inspection and testing activities are carried out to check conformity of the product with specifications / requirements. If any of the products are not in conformance with the specifications, they are quarantined / segregated and the actions as specified (repair, re grade, scrap) are initiated.

Quality Assurance:

Q4. Explain the concept of Cost of Quality. Give a few examples of External and Internal Failure costs. [(Meaning of Cost of Quality, Components, Examples (External & Internal Failure costs)] 3, 3, 4

Answer:  

Cost of Quality

Cost accounting is a most important function in many companies. All organizations measure and report costs as a basis for control and improvement. This is true for both types of organizations – For profit and Not for profit. The concept of cost of Quality (COQ) has emerged in 1950s. The concept of Quality Costs is a means to quantify the total cost of Quality related efforts and deficiencies. This was first described by Armand V. Feigenbaum. Generally, the people have the perception that higher quality involves higher costs, either for buying better raw materials or

Q5. Discuss the importance of Knowledge Management. Explain the role of Quality in Knowledge Management. (Meaning of Knowledge Management, Importance of Knowledge Management, Role of Quality in Knowledge Management) 2, 3, 5

Answer: 

Knowledge Management

Concept:

Knowledge management constitutes, the practices applied in an organization to identify, create, represent, distribute and enable implementation of perceptiveness and experiences. The experiences and insights are embedded in organizational processes and practices. It is the management of information, experiences, insights which helps to improve the process and enhance quality.

Knowledge is information in context to produce an actionable

Q6. Discuss the major Barriers/obstacles to Quality. Briefly explain some of the methods/ tools, techniques that can be deployed to overcome the barriers in an organization. (Barriers/Obstacles to Quality, Methods/tools) 5, 5

Answer:  

Barriers / Obstacles to Quality

v The barriers/obstacles to implement TQM seem endless. The barriers are found never-ending with plenty of issues. In fact it starts from top management itself and flows down to all working levels. This is so in all business sectors, whether they are manufacturing, services, government and even education.

v The question is: Is there any way to adopt TQM and finally overcome these barriers? Therefore, it is important for organizations to understand these barriers first and

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