QM0017 - Quality Management System

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Spring 2013

Master of Business Administration- MBA Semester 4

QM00 17 - Quality Management System - 4 Credits

(Book ID: B1350)

Assignment Set - 1 (60 Marks)

Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.

Q1.Describe the various clauses provided by ISO 9001:2008 standard.  10 marks(350-400 words)

Answer : The ISO 9001:2008 standard is shown in the beige box and below each section, clause or sub-clause of the standard, I provide "key points and tips" to help you better understand the specific concepts, principles and requirements. You will find important explanatory points and tips being repeated or further elaborated in

Q2.Explain the maturity levels of People Capability Maturity Model (People CMM).10 marks(350-400 words)

Answer : The People Capability Maturity Model (People CMM) is a framework that guides organizations in improving their processes for managing and developing their workforces. Based on the best current practices in fields such as human resources, knowledge management, and organizational development, the People CMM helps organizations characterize the maturity of their workforce practices, establish a

Q3.Explain the elements and benefits of Occupational Health and Safety Management Systems(OHSAS).10 marks(35(350-400 words)

Answer : What is an Occupational Health and Safety Management System (OHSMS)?

An Occupational Health and Safety Management System (OHSMS) is a set of plans, actions and procedures that systematically manage health and safety in the workplace. It is actively endorsed by a committed employer to achieve the following:

·         provision of a safe and healthy workplace and the prevention/reduction of illness and injury equally for employees

Q4.a. What is ISO 22000? Describe the key elements.

Answer : Introduction to ISO 22000

Food Safety Management System

No organisation can afford to ignore its legal obligations with regard to food safety. Implicit in the successful management of food safety is the development of an effective management system. This internationally recognised standard aims to harmonise the requirements for food safety management throughout the food supply chain.

This one-day course will introduce you to

b. Explain ISO 27001:2005.5 +5 = 10 marks(200 - 250 words each)

Answer :  ISO/IEC 27001:2005

Information technology -- Security techniques -- Information security management systems – Requirements

ISO/IEC 27001:2005 covers all types of organizations (e.g. commercial enterprises, government agencies, not-for profit organizations). ISO/IEC 27001:2005 specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of the organization's overall business risks. It specifies

Q5.What is business excellence? Explain the core themes of excellence.10 marks(350-400 words)

Answer : Business excellence is the systematic use of quality management principles and tools in business management, with the goal of improving performance based on the principles of customer focus, stakeholder value, and process management. Key practices in business excellence applied across functional areas in an enterprise include continuous and breakthrough improvement, preventative

Q6.Explain the elements and benefits of SA 8000.10 marks(350-400 words)

Answer: Elements :

Child Labour: No use or support of child labour; policies and written procedures for remediation of children found to be working in situation; provide adequate financial and other support to enable such children to attend school; and employment of young workers conditional.

Forced and Compulsory

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