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Spring 2013
Master of Business
Administration- MBA Semester 4
QM 0015 - ISOQS 9000
Elements - 4 Credits
(Book ID: B1348)
Assignment Set - 1
(60 Marks)
Note: Assignment Set -1 must be written within 6-8 pages. Answer all
questions.
Q1.a. Mention the key benefits of all eight principles of Quality
management system.
Answer :
8 QM Principles
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1
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Customer focused organisation
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Organisations depend on their
customers and therefore should understand current and future customer needs,
should meet customer requirements and strive to exceed customer expectations
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b. Briefly explain the concept of product tracing with an example.5 +5
= 10 marks(200 - 250 words each)
Answer : Product tracing is the
ability to trace potentially contaminated product, the consumption of which may
cause an adverse health impact, through the supply chain. There is some debate
whether product tracing is related to food safety. It is. When a potentially
contaminated product is in the supply chain, and perhaps in the
Q2.Explain the importance of identification of the non-conformance
products. Discuss the ways in which disposition of products can happen .10
marks(350-400 words)
Answer : Non-conformance
management software provides a set of features that allows employees to manage
and control the non-conformance of products and processes that are part of a
quality management program from identification, to tracking of remedial action,
identification of root cause, CAPA resolution and closure.
Q3.Explain the audit criteria. Briefly explain the audit process and
explain analytically the audits cycle. 10 marks(3((350-400 words)
Answer : As part of a financial
audit, the auditor must assess the inherent risk associated with the revenue
cycle and perform tests to determine it is relatively free of error or fraud.
The inherent risk for this cycle is related to the cut-off dates for particular
types of sales and the pressures from management to misstate revenues. By
conducting so-called substantive tests and tests of controls, the auditor can
provide some
Q4.a. Explain in-process inspection and testing.
Answer : In Process Inspection
and Testing
Inspection at Suppliers
The supplier shall be required to
assign qualified/experienced inspectors to carry out all required examinations
and tests. If hold/witness points and/or a quality plan (inspection and test
plan) have been agreed to, sufficient notice shall be given to Company and any
inspection authorities of forthcoming activities.
Company shall, as necessary,
b. Describe test calibration equipment in QS 9000 . 5 +5 = 10 marks(200
- 250 words each)
Answer : The advent of ISO9000
series and QS9000 systems has forced U.S. manufacturers to take tighter control
of their manufacturing processes and procedures. As these quality systems
improve, more pressure for document control, accuracy, and consistency is
applied to the manufacturing community. Your customers require more
documentation, competency, and reliability. Now, according to the QS9000 3rd
Edition Calibration Mandate, manufacturers face the additional requirement that
all
Q5.a. Describe the procedural requirements that the organisation must
follow while documenting the quality records.
Answer : All 20 required quality
records that are applicable to your organization's processes, and any
additional records you decide are important to maintain, must be kept according
to the "Control of Records" requirements in the ISO 9001 standard:
Records established to provide
evidence of conformity to requirements and of the effective operation of the
quality
b. Discuss the importance of packaging labels.5 +5 = 10 marks(200 - 250
words each)
Answer : Whether you’re getting
ready to create packaging for a product you’re selling or you’re considering
changing the packaging of an existing product, you may be wondering if the
appearance of a product’s package is important. Many product providers may
think that the product and its performance is more important than what the
packaging looks like, but the product packaging can play a role in the success
or failure of the sales of the product.
Function
The purpose of product
Q6.a. Describe process capability verification.
Answer : Ensuring functional
correctness on RTL designs continues to pose one of the greatest challenges for
today's ASIC, FPGA and Sock design teams. Very few project managers would
disagree with this statement. In fact, an often cited 2004 industry study by Collette
International Research revealed that 35 percent of
b. What are the different activities an organisation should undertake
while training the employees ? 5 +5 = 10
marks(200 - 250 words each)
Answer : Training of employees
takes place after orientation takes place. Training is the process of enhancing
the skills, capabilities and knowledge of employees for doing a particular job.
Training process moulds the thinking of employees and leads to quality
performance of employees. It is continuous and never ending in nature.
Training is given on four basic grounds:
1.
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