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Spring 2013
Master of Business
Administration- MBA Semester 4
QM00 16 - Managing
Quality in the Organisation- 4 Credits
(Book ID: B1349)
Assignment Set - 1
(60 Marks)
Note: Assignment Set -1 must be written within 6-8 pages. Answer all
questions.
Q1.a. What are the challenges of managing quality across the
organisation?
Answer : As we approach the end
of this century, it's natural to ponder the challenges facing us in the future.
Several time-honoured ways exist for making reliable predictions, and other
methods remain for playing the psychic. We shall start with the first set and
perhaps wander into the second.
Extrapolating from current trends
represents one way to explore the future. Those changes in practices,
technologies and methods showing
b. Differentiate between Transformational and Transactional
Leadership.5 +5 = 10 marks(200 - 250 words each)
Answer : Different managers employ distinctly different
management styles, ranging from relatively hands-off, facilitative styles to
autocratic, micromanaging styles. Managers can also employ different
motivational strategies and techniques to boost employee performance or
accomplish internal change. Transformational and transactional
Q2.a. Explain the importance of employee involvement for maximising
quality.
Answer : The shrinking global market has led to stiff
competition in the business and industrial arena. The entry of a number of new
companies, both local and global into various markets has given the customer a
wide array of product choices. Many of these new companies are able to produce
the same or similar products at almost the same or lower costs.
The need to grow and succeed in
an
b. Mention the areas in which an organisation can improve its
performance through team culture. 5 +5 = 10 marks(200 - 250 words each)
Answer : Performance improvement is the concept of
measuring the output of a particular process or procedure, then modifying the
process or procedure to increase the output, increase efficiency, or increase
the effectiveness of the
Q3.Briefly explain all the steps involved in an effective training
needs analysis. Give the reasons for performing a training needs analysis
process. 10 marks(35(350-400 words)
Answer : A training needs analysis can be conducted to
examine the entire training needs of an organisation or to support a particular
project, change initiative or 'one-off' need within an organisation or
department.
Q4.Explain the theories of motivation and empowerment with examples.10
marks(350-400 words)
Answer : Motivation in the workplace isn't about what
you do for your employees; it's about the work you empower your employees to do
for you.
Like many managers, you may
assume that motivating employees means doing things for them, such as paying
annual bonuses, awarding free
Q5.Explain the importance of Total Quality and Organisational change.
Briefly explain the elements of Total Quality Culture.10 marks(350-400 words)
Answer : QM is a management philosophy that seeks to
integrate all organizational functions (marketing, finance, design, engineering,
and production, customer service, etc.) to focus on meeting customer needs and
organizational objectives.
TQM views an organization as a
collection of processes. It maintains that organizations must strive to
continuously improve these processes by incorporating the knowledge and
experiences of workers. The simple objective of TQM is “Do
Q6.Define Business ethics. Explain the principles and benefits of
business ethics.10 marks(350-400 words)
Answer : Business ethics are
moral principles that guide the way a business behaves. The same principles
that determine an individual’s actions also apply to business.
Ethical people are those who
recognize the difference between right and wrong and consistently strive to set
an example of good conduct. In a business setting, being ethical means applying
principles of honesty and
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