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Summer
/May 2012
Master
of Business Administration- MBA Semester 4
MU0018
–Change Management - 4 Credits
(Book
ID: B1339)
Assignment
Set- 1 (60 Marks)
Note: Each Question carries 10 marks.
Answer all the questions.
Q1.
How do change managers recognize resistance of employees to change?
Answer : It is important to be able to spot the resistance to
change when it occurs rather than get surprised when the change mysteriously
fails. Identifying the same will help you to respond appropriately to it. This
is one of the biggest challenges faced by the change managers. If you can catch
the resistance early, it will then give you a chance to respond to it before it
takes hold, hence, effectively nipping it in the bud. Let us first look into
some of the early signs of resistance.
These can be in the form of:
Gossip
When a change is announced, the
tom-toms will start beating loudly and the grapevine will bear fruits of much
and varied opinion. Keep your ear to the ground so as to know what is being
said around the coffee points. Listen particularly for declarations of intent
and attempts to organize resistance.
Grumbling and complaints are
natural ways of airing discomfort, so you should not try to squash it as this
will anyway lead you to failure. The biggest danger happens when it is allowed
to ferment in an information vacuum.
Respond to the gossip by opening
it up, show that you are listening to the concerns and that are taking them
seriously. Providing lots of valid information will help to fill the vacuum.
Testing
Just as a high school class tests
a teacher's ability to .............................................
Q2.
Explain any two Process based change models.
Q3.
Describe in detail transformation through McKinsey’s plan.
Q4.
What are the challenges that managers face in implementing successful change?
Q5.
What are the requirements for making organisational change?
Q6.
Explain the Greiner's Growth Model of organizational growth in detail.
Summer /May 2012
Master
of Business Administration- MBA Semester 4
MU0018
–Change Management - 4 Credits
(Book
ID: B1339)
Assignment
Set- 2 (60 Marks)
Note: Each Question carries 10 marks.
Answer all the questions.
Q1.
What are the five disciplines associated with the organisational learning?
Answer : There are
mainly five
disciplines associated
with
the organisational learning. They are:
o Systems thinking.
o Team learning.
o Shared vision.
o Mental models.
o Personal mastery.
The five
core disciplines in the organisation learning can be explained
as
follows:
Systems thinking: This is an art which mainly focuses on relationship of many parts of the system. This helps to
work with the system rather than against the system. It also
helps to learn something about the systematic behaviours. This also
helps you to find
out some of the unique terminologies
and tools that are
applicable
only in this field.
Team learning:
This happens when the
people are working together in a group on something. The
people can learn more when they are working in a team
rather than individually since
different people will have different ideas in the team.
This can be
improved by following different kind of
conversations and
an amount of
honesty and
mutual respect for others in the organisation. This can
be very excellent when you
are doing the things properly and you have
the knowledge of specific tools.
Shared vision: This will only happen when all the individuals in the organisation know the
vision of
the organisation and
know what the company is doing.
This needs the commitment of all the
individuals to work towards achieving the goals. This will
be excellent when one understands how
the organisation is working overall and matching the personal goals with the
organisational goals.
Mental models: These
associate
with how the world works and
these include the beliefs and assumptions. This totally involves
the decisions we make at every stage
of life. The decisions we
take in life to some activities include
the
behaviours of
others. This discipline helps us to test the
deep assumptions and
beliefs.
Personal mastery:
This involves
the name
you
have to make in the lifetime. This helps you to achieve your personal
goals by making
use of the personal mastery in an honest way. There need to be
willingness from the heart to
make
efforts and take risks.
Apart from the disciplines which are core to the organisational learning there are also some
of the other disciplines which are
helpful. They can be
explained
as
follows:
Corporate
culture: This influences the
environment in which
we work every day.
This includes the factors like policies, beliefs, activities and rituals that define the
personality of the organisation.
The culture of the
company can increase
or decrease the capacity to learn, encourage
the creativity and so
on.
This can be well
maintained
by
carefully maintaining the behaviours with
everyone in the organisation.
Corporate
social responsibility: This explains how the business world
affects the society around
it. This concentrates on the responsibilities beyond
the industry.
This involves the effects of
the
firm on the neighbourhoods, public sector,
educational institutions and
families which
are interlinked in the
society. The social responsibility of
the
corporate mainly focuses on these interconnections.
Dialogue: This is the discipline
which
plays an important role in the communication. This provides the tools and techniques,
which is difficult to
follow at first and becomes easy as it
is
practiced.......................................................
Q2.
Describe the role of leaders in managing change.
Q3.
What are the skills and ability required for the role of change agent?
Q5.
What are the three dimensions of organisational structure?
Q6.
Change management plays an important role in any organisation, as the task of
managing change is not an easy one. Justify.
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